LiveAquaria Bewertungen 

I ordered a total of 42 fish for a total of $183. Of the 42 ordered fish, 4 were never shipped, 4 were dead on arrival and and 24 more died within 7 days of receiving the order. The condition of the fish upon arrival was as follows. 4 were covered in white fungus, 2 had visible parasites and many of the others had frayed fins and were generally unhealthy.

As of the writing of the review, only 10 remain alive.

After calling Live Aquaria, and emailing them, sending pictures and following their 7 day arrive alive guarantee, I am left holding the bag at a temendous loss of money. All they do is credit your account with the cost per fish excluding the cost of shipping, and their 7 days is actually only 6 days as they count off one of the days on day zero.

I do NOT recommend doing business with this company.

DON'T BUY FROM HERE - AND IF YOU DO, DON'T SAY I DIDNT WARN YOU!!!! I spent $75 dollars on 24 of some of the smallest cherry barbs I ever seen. Four of them were dead and the bag of water smelled like death. I quarantined the remaining fish and they are now almost all dead in 2 days. I got a $18.00 store credit despite all the fish dying. A store credit is pretty much worthless with a $9.99 box fee and $29.00 shipping. NEVER ORDERING FROM HERE AGAIN.

STAY AWAY FROM THIS COMPANY!!!! DO NOT BUY THE FISH THEY SELL!!!!

Especially don't buy if they come from California as the rep, I believe her name is Shari, made it clear that those fish are no handled the same as they are in Wisconsin, very clearly implying that the California fish always have issue. If you are the same company, you need to make sure no matter where your facilities are that you follow the same protocol. And to knowingly tell people the fish there aren't treated with as high a standard as the ones in Wisconsin, and then to do nothing when all of those fish die. This is one messed up company.

Will not ever buy from this company again. From the moment I received these fish I was having issues. From shipping issues due to their incompetence and now 3 dead fish with another on the way out, to all of my other fish now all sick and diseased . They extended warranty on one fish but ignored the issues I was mentioning going on with the other fish when trying to talk about them as well. Within 3 weeks of of getting them they are now all dead. My orange shoulder tang is now jerking and twitching about, the exact same thing my powder blue did a few days before dying. The fish they sent me came with blotches, which they said is possible HLLE(acted like that was not a big deal that I had to spend even more money to treat the fish) and the Powder blue they sent me was wayyyyyyy bigger than it was supposed to be and ended up being riddled with ich. Not great with communication, nor do they care when a fish dies, just a generic sorry for your loss text.I have a very established tank 3-5 years old and had no issues what so ever until these fish came in.

Please save your self the pain of watching these fish suffer and die as well as your money.

I see in responses they offer for you to give them your order number and they will respond with a solution. They're solution will just be possible prevention methods for future. Basically how to treat HLLE, possibility of swim bladder from going over mountains or possible aggression. No real solution that helps rectify the situation or whats happened.

DO NOT BUY FISH FROM HERE!I purchased 5 fish from here.experienced aquarist.fish were quarintined.2 fish died within 7 days.sent in the forms for the guarantee and NEVER got a response.Another 2 died soon after.only have 1 left after spending so much money on fish and the insane shipping cost.Also,website clearly states a size range.We purchased bigger fish because if not they would be eaten by the other fish and we received all tiny tiny baby fish forcing them to be quarintined for years had they not all died anyway.BUYER BEWARE!!

I called to find out the status of part of my order. Was told it was cancel because it was out of stock. Yet when i checked a few days ago it showed one of the fish still available. I told the customer rep that I would never buy from them again. She actually got sarcastic. I have bought fish from them for years. Definitely gone down hill.

Spent $150+ and all arrived DOA. Based on the smell alone I'd say that many were dead at shipping time. No communication, no compensation. Just nothing. They do not care about your dead fish, and keep all the money anyway. This is a scam. Buyer beware!!!

They will send you a frag plug with a pebble glued to it. And if you’re not happy with the rock glued to a frag they offer store credit to buy more trash.

Horrible company. I ordered 21 fish, but only have 13. 5 of them were missing and 6 were DOA. 1 other was on it's last leg and died maybe 5 minutes after opening the shipping box (fish still bagged). The last one died after a few hours.

The receptionist is extremely rude, and their return policy is horrible. Even the receptionist said the owner is ridiculous and his policies are terrible. At this point, I'm going to eat the loss as I don't trust the fish they sell. Petco, here I come.

Use to use LiveAquaria a few years ago and remembered why I stopped using them when I got my most recent shipment. I placed an order and made the mistake of not looking at the most recent Yelp Reviews or reviews in general for this company.
And yes indeed avoid this Mom & Pop operation, they haven’t gotten better….
This place uses 'drop ship' from Los Angeles fish mills, not their 'mom and pop' store in Wisconsin.
The main thing LiveAquaria had going for it was selection, but they don't stock what they claim (and they don't pay attention to what's healthy). My order of 12 Black Neon Tetra’s arrived covered in Ich with 2 being DOA.
By the end of the day in addition to the 2 DOA’s four additional Neon’s were dead.
By the end of the second day an additional Neon and one shrimp were dead.
Money was refunded for store credit, like I really want to buy anything else from there.
By the end of day eight lost a Black Loach.
Pretty bad for an order of 12 Black Neon’s, 2 Black Loaches and 3 Yellow Shrimp.
Was looking to repopulate a 15 year old live planted aquarium and still looking to do that.
Aquatic Arts, Aquahuna here we come!!!!

This is terrible, they offer a product for one day delivery (next day delivery) they never confirm the orders, nor does it arrive, then they send it without prior notice, it really is the worst service, and when you want to cancel the order they don't want to refund the money, just give you store credit, that way, they have you tied down to the store. And the last 4 orders I’ve received, the packaging is an absolute mess

I ordered several killifish; 6 rainbow Boesmani, 2 angelfish, and a dozen cardinal tetras. They failed to send a shipping email, which I was told to expect. It's getting cold, so I'd like to have a rough idea when they are shipped. Luckily, I was home. Angelfish were canceled-no big deal. Tetra bag leaked in box, but they were alive-we'll see. All 6 Boesmani were dead. I was refunded $75 in store credit. Between the $30 shipping and $10 box charge, that leaves $35 in credit to a company I no longer trust to send me live fish. If they send you dead fish, they should replace them, and cover shipping.

I ordered 10 blue rams, they sent me 10 gold rams. Not what I ordered, but okay I'll keep them. Acclaimed them to my tank with just a few catfish in it. Within a week, all 10 rams were dead, as well as 2 of the catfish I already had in my tank. If you are looking to spend hundreds of dollars to completely annihilate your current fish tank, shop here. You tank will crash in no time!

Ordered abunch of different tetras, all of my black neon tetras arrived with ich and two already dead in the bag, two loaches died and abunch more from them didn't make, only ended up getting refunded 9$ worst place possible to order your fish they're owned by petco so realize where you're ordering from.

They lied to me about a cancelled order. These people are crooks. Run, don't walk away from them.

let me start off with saying I've been breeding fish for years and and know what I'm doing.
I ordered 10 Panda Corys 6 Aldofo's Corys 5 Tiger Barbs and 6 Cherry Barbs. The order was split into 2 shipments for whatever rason. The first order shipped then a few hours later I got an email that the second order was delayed due to Covid and would be shipped once 75%of my order was available keep in mind i had already been charged at this poing. I received the order of 10 Panda Corys, after drip acclimating them for 4 ours I placed them in a completely cycled quarantine tank with no other fish and immediately noticed they all had ICK very badly. About an hour after putting them in the tank 4 of them started swimming at the top of the tank with their mouths out of the water but not moving much at all. 1 fish ended up dying before the lights went out I Emailed the company to inform them of the situation and that 4 fish were not doing well and see if they would work with me at all on this issue. It was around 5pm their time so I was not surprised that I didn't get a response that day however I did receive notice that my second order had shipped to be delivered the next day. The next morning I woke to 3 more dead fish and once I got home from work the remaining Panda corys had perished. I had still received no response from LiveAquaria but did receive my second order. I opened the package very curious to see what disease this shipment would be infested with but was even more surprised to pull out a bag filled with only water Not a single fish in the shipment. Emailed the company for the third time only to receive no response. I wish I would have read reviews about this pathetic company before ordering. I've disputed the charges with my credit Card Company and encourage anyone else with similar issues to do the same. Hope you go out of business soon for the sake of all of the fish you're Murdering.

I wouldn’t recommend this place. They just take your money and send you sick fish. Both my fish died within a hour. I complained and of course customer service is no help. Please BEWARE the fish are sick and will die and your money you will not get back!!! I was charged several times as well on my credit card. Have to dispute with my bank. Do not buy from this company, they should be shutdown!!!!!

Received once dead on arrival and one clearly with a bad infection, the would have known when they bagged it, died within 36 hours, and one fish missing.

They sent me over $200 of dead items that arrived a day late and on Xmas Eve. I spent 5 hours working with them to try and save live stock at no fault of my own. They got MY money. I got a wasted Xmas eve that I should have been spending with my family. Went to use my store credit and they told me it had expired. Now that I worked with them, thy can't work with me. Very rude customer service that is replies every few days. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again?

They were the best when owned by Dr Foster and Smith which was few years back and now they are substandard at best .

I think now owned by PETCO but either way will not order again .

Things with Liveaquaria seem to be going down hill quickly. This used to be the only place we would purchase fish and now we just want to use up our store credit and we can’t even get that done right. Earlier this year we placed an order for a lemon tang. We were totally surprised when we opened the package and it was a different fish. We contacted the store and described it and they told us it was a mimic and we could keep it and they would put a credit on the account so we could order another one (which of course was no longer in stock). We placed a new order when they came back in stock and we contacted them over and over asking when our fish would ship since we saw them coming in and out of stock for over a month and still no shipment to us. Finally we gave up on getting that fish and we placed an order for 5 Roland Damsels that we also wanted. The fish came in with almost no water in the bag and 2 of them couldn’t even swim. Of course 4 of the 5 died so again we ended up with a store credit. I can’t even imagine how the fish suffered in transit.

My husband and I decided that we just want to use up the credit on salt and food so we can be done with Liveaquaria all together. I called this morning ready to place my order and the customer service rep tells me that I can’t use my credits for $139 because their computers are down and even though she could place an order if I used my debit card, she can’t see the credits. I am not going to give them $139 more and then have to fight to get the money back based on the most recent experiences I have had.