LiveAquaria Bewertungen 

a bunch of thieves. they ship orders with no fish in them. no customer service, the owner varuni hires thugs to handle their customer service, do not order from them, too much headache!

Box charge of $10…. For a box? Price of fish is crazy! And I’m waiting on a delayed order….

I am 44 years old and have never witnessed such poor service, customer service, communication, or anything resembling a reputable business. To be honest, probably the worst experience ordering in my life.
They said overnight delivery on my $475 order. 35+ days later, after 5 voicemails and countless emails they cancelled without notice. They gave a few updates along the way on how many orders they have and are busy. But no care. I needed what I ordered but it never came. Trust me. Don’t use them

Do not buy from this company at all costs. The first issue I had was they shipped in order late, which wasn’t a big deal. I was willing to get over that. When the order arrived, it was supposed to be for two diamond watchmen goby fish. They only sent one. The process to get someone to respond is more than annoying. It takes them forever to get back to you. In this current scenario, you would expect them to ship out another fish immediately as I ordered. Instead, they decided to issue a refund as a store credit., which makes me have to purchase it again and pay another $50 shipping fee. This company is completely unethical and they are a bunch of crooks. Do not buy from this company at all costs. I ended up having to dispute this on my credit card and explained to my credit card that this was not my fault and that they were being completely unethical. My credit card completely agreed. I hope this place goes out of business.

Extremely Disappointing Experience — Order Never Shipped and Still No Refund
I am extremely disappointed with my experience with LiveAquaria. I placed an order for live animals for my aquarium almost a month ago, and to this day, my order has still not been shipped.
What makes this situation even more unacceptable is that I have also not received my money back. I paid for an order that was never fulfilled, and after nearly a month, I am still waiting for a proper resolution and a refund.
When customers purchase live animals, they expect a company specializing in this business to communicate clearly, handle orders responsibly, and resolve problems promptly. Keeping a customer's money for weeks without shipping the order or providing a timely refund is completely unacceptable.
At this point, I have lost confidence in LiveAquaria. I should not have to repeatedly chase a company to either receive what I paid for or simply get my own money back.
Based on my experience, I cannot recommend LiveAquaria. Unless this company significantly improves its customer service, order management, and refund process, I would strongly advise potential customers to think twice before placing an order.
Almost a month waiting, no animals, and no refund. Completely unacceptable.

Stay away from this company !! The website shows stock and they don’t have it. BUT, they keep your money and offer a store credit that can’t be used because they don’t have any stock. Keeps customers hanging on waiting for them to ship your order with the same email !!

This company was one of the best, now the worst ever. I made an order, and it was supposed to be delivered on Tuesday, the only day I could receive the shipment. I contacted them and said I was sorry and would ship next week. To my surprise, they shipped it the following day and nobody was home. All the fish died. They gave me credit and ordered again and the same thing. Stay away!

I ordered one emerald crab and 5 hermit crabs on July 26, 2026 with an estimated ship date of 30 July. Nothing shipped on that date or the next day. I sent multiple emails with delivery receipt and read receipt and got nothing back. So I assume its a false or incorrect email address. You cannot talk to a live person and they do not return calls. It is now August 8th and still no product and a pending charge on PayPal that I cannot get released. Absolutely terrible customer service and it appears that this is their model to get money committed and not ship product. Look for saltwater fish elsewhere.

First of the customer service via email is non existent, live chat only gives you the suggestion to call. Calling some times connections you with a person, leaving a voicemail goes straight to the deleted folder don't expect a call back. When you do reach a person they promise your order will go out "today". I was told they should be getting stock in and they would get my order out. Sounds like they don't do any quarantine procedures.

I put in an order and waited 3 weeks before finally being able cancel via phone.

Highly recommend not using live aquaria

7/18/2026
I’ve been ordering from Live Aquaria since the Old Foster & Smith days. In the last year they have gone from 5 stars down to 1. Delays in shipping, poor specimens and poor customer service. Yesterday I received an order that was short 6 fish. Phone customer service told me to send a report by email. NO RESPONSE AT ALL. I’m done.

If there were negative stars that is what i would give this horrible company. Placed an order, everything arrived dead. They only gave me partial store credit. I placed another order with the store credit and everything arrived dead. Not wanting to do business with them again, i asked them to credit my credit card. They refused. DO NOT do business with them.

I ordered a yellow eye kole tang about a week after it was supposed to be delivered i sent a voicemai asking about it since I had not been contacted about a delay then a customer service representatives called me back a few days later and said that if I switched my order to a similar fish a squaretail bristletooth tang that they would ship my order with 30 mins I agreed but they didn't ship my order called the next day they assured me it would be shipped that day then for the next couple weeks I was told every few days it would be shipped that day until I finally made them cancel my order only reason I ga e them two stars is bc they did email and call me back

I have had the pleasure of working with Carlos to fix my order so that I receive a Male Square Back Anthias & the Dispar Anthias is going to be Female along with the Carberry Anthias is going to be Female so they get along with my Male Square Back Anthias. He helped me to get that switch made & to see to it I get the largest Healthiest Best Looking largest Male Pink Square Anthias between 2 to 3 inches which is above & beyond in my book. So Helpful, they have me as a customer for life. I am so Excited to be getting my fish this Friday & took off work to make sure I get them in the best way I can & to monitor them. He helped even though I'm a pro to give me a few pointers I didn't know. I'm so impressed< I'm doing this review before I even get my order. This shop is the Best if all their Employees are as caring, kind, helpful & customer service oriented as Carlos. So far I give them & him 10 stars, not just 5.
David McCurdy St. Petersburg Florida

One shipment arrived a day late (ups screwed up) with dead specimens. Their guarantee claim process is weird. I sent in required photos, they emailed back to ask for clearer photos 3 days after the fact... smells fishy. My second order has been in the cloud for a week - no action on their part. This is pretty unacceptable when dealing with live specimens.

Finally, their packaging is very bad. The box insulation is almost non existent. It's a thin foam box. They wrap the bags with newspapers and include only one ice pack for 85 degree ambient temps at delivery destination. The amount of water inside the bags was MINIMAL. It's scary how little they care for the animals' welfare.

I will not order from them ever again, and you shouldn't either.

I ordered 200 dollars worth of stuff from them before the went dark, bankrupt, whatever happened. I was never credited or refunded when they came back online and they have refused to even acknowledge ripping me off. Screw these people and their business. There are plenty of reputable places to get marine life and supplies online.

Called Customer service about the acceptance of a Purple tang and with my yellow tang. Representative was friendly and knowledgeable.
Got my order overnighted 2 days later, all fish are healthy and are doing fine.

Took a little longer than expected but worth it. Nora had packaged the boxes with my blue velvet Nudibranchs. Really nice thermal material and packing material with cooling pads still doing their job. Beautiful specimens. I have ordered fish previously . They will cancel an order if the fish is not healthy. Which is great! Great job. Thx!

They advertise fish they don't have any intention of selling you. You'll spend time placing an order only for half of it to arrive and then a refund to your credit card...and you'll be lucky if your order arrives on the scheduled shipping date. Customer service is nonexistent. With so many different online options out there, there is absolutely no reason to choose "Live"Aquaria; this company has hit rock bottom in every facet. Never again.

Absolute worst place to order livestock on internet!
Total lack of customer support. They're telephones are disconnected, they don't reply to email messages and the livestock they sell arrives DOA. Terrible business.
I will never buy from Live aquaria again!

I haven't recieved the order yet, & have tried everything to try & track it. but nothing works. they suck!