Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After stupidly selecting completely thé wrong products online shopping I was so disappointed that I had to return and reorder but it was done so efficiently !! Less than 48 hours refund and a further... Mehr ansehen
Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Mehr ansehen
Unternehmen hat geantwortet
Once again first class service from Liberty’s customer service team. Ian resolved an issue with my payment details without me having to do a thing, others should take lessons from them .
Unternehmen hat geantwortet
Unternehmensdetails
- Kaufhaus
- auch in
- Bekleidungsgeschäft
Vom Unternehmen geschrieben
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Kontaktinformationen
Regent Street 210, W1B, London, Vereinigtes Königreich
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Hervorragend
1125 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Customer service is second to none
Customer service is second to none - anyone can sell you something, but the response when something goes wrong really sets Liberty apart. Friendly, fast, helpful, super impressed!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We couldn't agree more. It's when things don't quite go to plan that great service really matters. We're so pleased our team was friendly, fast and helpful when you needed us. Thank you for your brilliant review and your support.
The Liberty Customer Service Team
Excellent customer service and updates.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Thank you for your kind feedback. We're pleased to hear you felt well looked after and kept updated along the way.
The Liberty Customer Service Team
Customer Service
Customer Service, via personal emails, was very helpful in sorting out two issues, that could have been problematic.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Helen, thank you for your lovely review. We're so pleased we could help sort out both issues and make things easier for you. Thank you for taking the time to share your experience.
The Liberty Customer Service Team
Liberty never fails with their…
Liberty never fails with their excellent customer support.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Jane, it's lovely to hear that our team continues to deliver the service you expect from Liberty. Thank you for your continued trust and support.
The Liberty Customer Service Team
Excellent customer service
Excellent customer service
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Thank you for the lovely feedback. We're glad you had a great experience with our team. We really appreciate you taking the time to share it with us.
The Liberty Customer Service Team
Customer service second to none …
I had an issue with a sale and I was promised a voucher in return
The customer service is excellent I They really know how to care for their customers Thank you Liberty I will shop there always knowing if something goes wrong the customer service team will take great care to make sure you leave happy , quite rare in the big brand stores these days
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Frances, thank you for such kind feedback. We're really pleased the team looked after you and found a solution that left you happy. It's great to know you feel in safe hands when shopping with Liberty. We really appreciate your continued support.
The Liberty Customer Service Team
Customer service brilliant but…
Customer service brilliant but unfortunately they have a beauty free gift if you spend over a certain amount despite doing this and in required beauty dept they dredged up a anomaly in terms &cond tbh think it excludes practically anyone getting said gift
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Carole, we understand your disappointment around the Beauty Gift offer. We've shared your comments with the relevant team, as feedback like this helps us understand where we can make things clearer for our customers.
The Liberty Customer Service Team
No issue with products but poor…
No issue with products but poor customer service, an unwillingness to help. Packaging also extremely disappointing for a high end product and store. Will purchase directly from Diptique in the future.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Sara, we're disappointed to hear that your experience didn't meet the standards we aim to provide at Liberty. We've reached out to you privately so we can better understand what happened and assist you further. We appreciate you sharing your feedback and look forward to speaking with you.
The Liberty Customer Service Team
Katrina was absolutely brilliant
Katrina was absolutely brilliant. I was having trouble using a code to pre-order my Liberty Advent Calendar, and she was incredibly patient in helping me work out what had gone wrong.
She took the time to reset my password, talked me through everything and made sure the problem was properly resolved. What impressed me most was that, even though the switchboard had closed by the time we finished, she never rushed me or made me feel as though I was keeping her.
It was genuinely excellent customer service and Katrina is a real credit to Liberty. She turned what had been a frustrating experience into a very positive one. Thank you, Katrina.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Thank you for sharing this. We're so pleased Katrina took the time to help and made sure everything was fully sorted for you. We'll definitely pass your lovely feedback on to her. We are so lucky to have her on the team!
The Liberty Customer Service Team
Amelia from Liberty Regent Street was…
Amelia from Liberty Regent Street was so kind and helpful to me when I was buying a present. It was a lovely experience and I’ve not had such good customer service in a long time. I will definitely do my shopping with Liberty from now on.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
What a lovely review! We're so happy Amelia made finding the perfect present such an enjoyable experience. We'll make sure your kind words are passed on to her. Hearing that you'll be shopping with Liberty again is the best compliment we could ask for.
The Liberty Customer Service Team
I contacted customer service after I realized I did not register for an account and could have received points.
I contacted customer service after I had placed my order for 5m of fabric using the order #. However they were unable to locate the order. I reviewed my order and realized I had sent the incorrect amount of fabric and resent the information. Customer service contacted me again as she was able to find the correct order and stated that I would receive the points offered in their website.
Additionally, I received my order within 3 days of ordering the fabric. I am extremely pleased with this service as it was sent from London, to the US.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so pleased our team was able to track down the correct order and make sure you received your points. And London to the US in just three days - we love to hear it! Thank you for sharing your experience and we hope you love your new Liberty fabric.
The Liberty Customer Service Team
Very helpful customer service
I recently bought a rather flamboyant Liberty print shirt and decided it needed a pocket square to set it off. Unfortunately the exact fabric is not currently available but they did track down a similar print and sent me a photo to show the similarity. You can't beat service like that.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so happy to hear the team helped you find the perfect match for your Liberty outfit! This is exactly the kind of thing we love helping with, so we're really pleased the team went that extra mile to find a similar print for you. We hope the finished look comes together perfectly.
The Liberty Customer Service Team
Friendly and efficient service
Friendly and efficient service - thank you.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Jane, thank you for your kind review. We're really pleased our team made things easy and looked after you well. We appreciate you taking the time to share your experience.
The Liberty Customer Service Team
Great customer service
Lovely experience with customer service.
Very efficient with fast reply.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Joanne, we're so glad you had such a lovely experience with our team. Fast and efficient is what we aim for, so it's great to hear we hit the mark. Thank you for sharing your feedback.
The Liberty Customer Service Team
Fantastic
Fantastic, incredibly quick, professional and kind response. Above and beyond. Thank you Liberty!
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Kim, above and beyond is exactly where we want to be. We're so happy to hear our team was quick, professional and kind throughout. Thank you for such a lovely review and for choosing Liberty.
The Liberty Customer Service Team
A parcel didn't make it to me
A parcel didn't make it to me. I raised a query and was offered a replacement or refund very quickly. I have my replacement now thank you.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're sorry your parcel didn't make it to you the first time, but we're so pleased our team was able to find a quick solution and get everything sorted. Thank you for your patience, and we're glad to hear your order is now safely with you!
The Liberty Customer Service Team
prompt, polite online customer service
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Dominic, thank you for your kind words. We're pleased to hear our online team was quick to respond and made the experience a positive one. We really appreciate you taking the time to leave us a review.
The Liberty Customer Service Team
Quick customer service response
Quick customer service response. Had a bit of an issue with an online purchase. Contacted customer service and Matthew kindly helped to resolve it. Thanks again.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're really pleased Matthew was able to step in and find a solution for you quickly. We'll be sure to pass your thanks on to him. Thank you for giving us the chance to put things right.
The Liberty Customer Service Team
I love Liberty of London
I love Liberty of London! I visit the store every time I am in London and I’m so delighted that it is possible to have an excellent shopping experience virtually here from home. Their products are of highest quality, their customer service is unmatched, and I received deliveries from London faster than from US stores.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
What a lovely review! We love that a little piece of Liberty can reach you at home when you can't be with us in London. Thank you for continuing to visit us whenever you're in town and for shopping with us from across the pond too. We look forward to welcoming you back in person next time you're in London!
The Liberty Customer Service Team
Prompt service
Prompt service, Natalie was respectful and friendly. She guided me well.
I am happy with LL.
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
It's great to hear that Natalie made everything easy and was there to guide you along the way.
We'll make sure your kind words reach her. Most importantly, we're happy to hear you're happy with Liberty!
The Liberty Customer Service Team
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