Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After stupidly selecting completely thé wrong products online shopping I was so disappointed that I had to return and reorder but it was done so efficiently !! Less than 48 hours refund and a further... Mehr ansehen
Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Mehr ansehen
Unternehmen hat geantwortet
Once again first class service from Liberty’s customer service team. Ian resolved an issue with my payment details without me having to do a thing, others should take lessons from them .
Unternehmen hat geantwortet
Unternehmensdetails
- Kaufhaus
- auch in
- Bekleidungsgeschäft
Vom Unternehmen geschrieben
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Kontaktinformationen
Regent Street 210, W1B, London, Vereinigtes Königreich
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Hervorragend
1124 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Othandwayo …Along with ‘every one !’-of…
Othandwayo …Along with ‘every one !’-of liberty customer service representatives are exceptional
Disability and hearing awareness above and beyond.
Patient, knowledgeable, resolving any assistance I’ve needed.
-communication and total customer satisfaction.Cannot rate Higer- LIBERTY customer services the ‘Best experience I’ve ever had! Efficient , polite understanding and listen to any assistance you may require . Above and beyond my expectations .
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
What a wonderful review for Otha and the whole team. We're especially proud to hear that you felt listened to, understood and supported in the way that worked best for you. We'll make sure your kind words are shared with everyone. Hearing that this has been your best customer service experience means so much to us.
The Liberty Customer Service Team
I dealt with Stephanie in Customer…
I dealt with Stephanie in Customer services at Libertys.
Stephanie was so friendly and helpful and solved my problem very efficiently.
Thankyou so much
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so pleased Stephanie made everything easy and got your problem sorted quickly. We'll make sure your lovely feedback reaches her. Thank you for taking the time to recognise her.
The Liberty Customer Service Team
Mathew went the extra distance to help…
Mathew went the extra distance to help me .
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
It's lovely to hear Matthew went the extra mile to help you. We'll make sure your kind words are passed on to him. Thank you for taking the time to recognise his great service.
The Liberty Customer Service Team
Customer Service was responsive and…
Customer Service was responsive and very helpful. I couldn’t be happier with the way I was treated.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We couldn't ask for better feedback. We're so pleased you felt well looked after and that our team was there to help when you needed us.
The Liberty Customer Service Team
I’m pleased to say that the customer…
I’m pleased to say that the customer service support has been excellent. The operators genuinely think about the customer’s best interests before responding and provide helpful, thoughtful support.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
It's lovely to hear that you felt genuinely cared for by our team. We always want our customers to feel listened to and well looked after, so your feedback means a lot to us. Thank you for taking the time to share this.
The Liberty Customer Service Team
Because of the unfortunate loss of a…
Because of the unfortunate loss of a gem stone in a bracelet , I was kindly assisted in its return to Liberty
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're glad our team could help resolve this for you and make the process as seamless as possible. Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
Amazon mucked up a delivery and Liberty…
Amazon mucked up a delivery and Liberty responded exceptionally quickly delivering replacements within 24 hours. Excellent customer service. This is why I love Liberty.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
When a delivery doesn't go to plan, we're always here to help put things right. We're so pleased the team could get everything sorted and have your items with you within 24 hours. Hearing "this is why I love Liberty" really means a lot to us. Thank you for your continued support.
The Liberty Customer Service Team
Supportive customer service
Supportive customer service, fast and articulate.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
It's lovely to hear you felt well looked after by our team. Being quick, clear and supportive is exactly the experience we want our customers to have. Thank you for taking the time to share this with us.
The Liberty Customer Service Team
Customer service
I had an exchange to sort out and the customer services team at Liberty responded quickly and were really helpful throughout. Mongezi and Kaajal in particular were a pleasure to deal with — clear, friendly, and made the whole process easy. Great experience overall, thank you!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so pleased Mongezi and Kaajal made your exchange easy from start to finish. We'll make sure your lovely feedback is passed on to them both. It's great to hear they made the whole experience such a positive one.
The Liberty Customer Service Team
Excellent advent calendar
Excellent advent calendar, wife is extremely happy with it
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
That's what we love to hear. We're so pleased your wife is happy with her Liberty Advent Calendar. We hope she enjoys every day of it.
The Liberty Customer Service Team
I contacted to find out about a product…
I contacted to find out about a product communicated via WhatsApp got through quickly then they passed query onto the right dept. Came back to me the next day and answered my question.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're glad our team could quickly get your question to the right people and come back to you with the answer you needed. Thank you for sharing your experience with us.
The Liberty Customer Service Team
Outstanding Customer Support
I messaged customer service on WhatsApp which was AI. A human emailed me almost immediately and resolved my query instantly. I was so impressed with Ongezwa. Polite, professional and knowledgeable.
It is not often customer service is so efficient. Well done Liberty.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
It's lovely to hear Ongezwa was able to step in so quickly and get everything sorted for you. We'll make sure your kind words are passed on to her. We're very proud of our team, so it means a lot to hear when someone has made such a positive impression.
The Liberty Customer Service Team
Great service and kept helping out…
Great service and kept helping out until the issue was resolved.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Thank you for your kind feedback. We're so pleased the team stayed with you until everything was fully sorted. We really appreciate you taking the time to let us know.
The Liberty Customer Service Team
Very helpful service
Very helpful service following an online purchase. I was emailed exactly when they said I would to be told the order was ready for collection. Staff in customer service were very friendly and helpful when I went in to collect the item.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Sam, thank you for your lovely feedback. We're glad everything was ready when promised and that our team looked after you when you came to collect. We hope to see you again soon.
The Liberty Customer Service Team
Really impressed with the customer…
Really impressed with the customer services , very efficient and helpful.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Angela, thank you for your kind words. We're really happy to hear our team made such a good impression and was helpful and efficient when you needed us. We really appreciate your feedback and we look forward to welcoming you back again.
The Liberty Customer Service Team
As always liberty exceeds in customer…
As always liberty exceeds in customer service and speed of delivery. Their ethos stand out !
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Dawn, "as always" is what makes this especially lovely to read. We're so pleased we continue to deliver the service and experience you expect from Liberty. Thank you for your continued support.
The Liberty Customer Service Team
Very helpful customer service
Very helpful customer service. My request was sorted for me immediately!
I’m a very happy customer.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
Carol, a happy customer is exactly what we like to hear. We're so pleased the team could help and get your request sorted straight away.
Thank you for your lovely feedback.
The Liberty Customer Service Team
My issue was dealt with immediately on…
My issue was dealt with immediately on a Sunday! It was resolved on Monday. Great experience with customer service
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so pleased we could help quickly and efficiently and have everything sorted in no time! Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
Amelia at the Customer Services Desk…
Amelia at the Customer Services Desk was welcoming and efficient when I collected my order. Very polite and helpful.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We're so proud to hear Amelia made you feel welcome and looked after. She's a real star in our team, so it's lovely to see her recognised. We'll make sure your kind words reach her. Thank you for sharing them with us.
The Liberty Customer Service Team
Customer service is second to none
Customer service is second to none - anyone can sell you something, but the response when something goes wrong really sets Liberty apart. Friendly, fast, helpful, super impressed!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty.
We couldn't agree more. It's when things don't quite go to plan that great service really matters. We're so pleased our team was friendly, fast and helpful when you needed us. Thank you for your brilliant review and your support.
The Liberty Customer Service Team
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