Lemonpavilion Bewertungen 

804
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a cream lattice table lamp which came well packaged with prompt delivery time and was a lovely lamp just as shown, good quality item, good price, in fact I ordered another one the same for a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered a log store through B & Q which were selling on behalf of Leompavillion. Later received a call from Lemonpavillion stating that they wouldn’t deliver due to staying in Scotland! Still awaiti... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The gazebo canopy purchased from Lemonpavilion is of excellent quality. Fits perfectly and sold at a very competitive price. Free delivery was also a factor in my purchase.

Bewertet mit 5 von 5 Sternen

Great experience. I ordered a replacement canopy for my pergola. It came one day later than initially estimated but I didn’t mind. I was kept informed at every step and didn’t have to do any chasing.... Mehr ansehen


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

804 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 66 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.1

Alle Bewertungen

(804)

47 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Real reviews or fake?

I have to laugh about the 5 star reviews - the 1 star I reckon are the real ones.
I’ve read companies can hire people to churn out 5 star reviews so - enough said !!!

31. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good Quality

Item as described, good quality easy to understand assembly instructions. Price comparable with other suppliers. Despatched promptly in good sturdy packaging.

4. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Let down

Very disappointed to find on day delivery is due and I chase order that it was apparently damaged in transit and now out of stock. I then had to click a link to cancel order to receive refund so it looks like I cancelled when clearly I had no choice.

21. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Large cog clock

Absolutely love the clock, looks amazing.
Communication with the company was brilliant, I had issues with the payment link and they sorted straight away.
Delivery was very quick - would highly recommend and would purchase from them again.

12. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic!

Wow! Delivery was very quick. Item well packaged. Item in perfect condition. I’m very happy and would recommend ordering from Lemon Pavilion. 5 stars.

10. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great!

Ordered the aluminium fruit bowl as was the best price around. Easy to order and great delivery time. Would definitely use this company again.

2. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A first class experience

The communication between lemon pavilion and myself was excellent the delivery was very good the driver assembled my purchase he was polite and efficient what more can you expect a very happy customer

21. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Order goods, waited 12 weeks, fobbed off.

Order goods via B&Q, didn’t realise I was dealing with a third party until too late. Told once order was placed that the item was out of stock and wouldn’t be back in for 12 weeks! I emailed after a few months to ask for an update and received a curt response saying “we told you 12 weeks “. Nice. Then lo and behold just before it was due to be in stock I get an email saying it is still out of stock and no idea when it will be in. What a joke. Feel like I was lied to from the start, zero customer service. Basic generic apology. Received refund. Will be recommending friends and family steer well clear of ordering through B&Q if this is the third party treatment you receive.

Update- order was placed on the B&Q website as stated. It was a third party sale and this “company” was the one that were to fulfil the order and failed to do so. Review left with B&Q and Lemonpavilion. Only this company are passing the blame, which seems to be a consistent thing when you read other reviews on here. Rather than just saying “sorry we couldn’t supply you with the goods you paid for in a reasonable turnaround” they wash their hands of it and blame B&Q. They didn’t fail to provide the goods, you did!!! Buyer beware!!!

2. Februar 2025
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

Hello Ben

I have looked into this and this review relates to your order on B&Q and not our site, so we would like to kindly ask you to review B&Q and not on this page.
Thanks
Talia
Customer Service Team

Bewertet mit 5 von 5 Sternen

Good communication and excellent service from a very commendable delivery driver!

Very impressed with Lemonpavilion, thank you!
The initial update email regarding my order was polite, helpful & informative and advised me of delivery between 11th and 16th of April.
I was next given confirmation of delivery on 15th April and sure enough, at 20.55 hrs our shed arrived.
Highly commendable delivery driver didn’t let us down, even at that late hour ⭐️⭐️⭐️⭐️⭐️ The shed is of excellent quality at a good price!

15. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Waste of time, no respect for customer.

Ordered, 2 days later the order was cancelled without any warning, explaination or apology. Several attempts to contact were ignored. Total lack of respect for customer service.

They're a reseller- products are available from other retailers who will provide better service. Don't waste your time and order from elsewhere.

17. März 2025
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

We are ever so sorry to see your comments.
Thank you for providing the information we needed to investigate this.
We can see this order was placed on B&Q and not directly through Lemon Pavilion.
It seems B&Q had cancelled this as they had an incorrect barcode on their portal which means you were not going to receive what you thought you were ordering.
B&Q should have contacted you regarding this, so I sincerely apologise on their behalf for this not being communicated effectively.
I trust this helps understand the issue surrounding the order cancellation and apologise for the frustration this has caused you.

Bewertet mit 1 von 5 Sternen

Avoid!!

I wouldn't even give 1 star to this company! They lie and cannot be trusted! Stay clear! I ordered a Bistro set on Amazon from this seller.. The set I ordered was advertised at a lower price then usual when I purchased it, lemon pavilion then contacted me to say the item wasn't in stock and asked me to cancel the order from my end..The item was showing in stock both on Amazon and their actual website and available for delivery within 1 to 4 days! However they've just told me it's out of stock!! They didn't want to fulfil my order as it was a lower price..They consistently lied to both myself and Amazon representatives about the item being out of stock and they clearly had no intention of ever sending me this item despite me placing my order,paying and forming a contract! Funnily enough the bistro set is still showing available on their website in multiple colours!! I would avoid at all costs! They can't be trusted..I have nothing good to say about them.

10. März 2025
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

I am sorry to see this review.
Having investigated this i can see the item you ordered was not in stock on Amazon so we were unable to fulfil this through that channel.
I understand this caused frustration, and we can only apologise for this inconvenience.

Bewertet mit 5 von 5 Sternen

Consistently reliable service.

Cant fault this company.
Have ordered several times as their price was better on the items I was looking for. Although it was a delicate item it arrived well packed and within a couple of days.

20. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful quality gate

Awful quality gate, screws protruding through front, gaps everywhere and customer service awful.
It's been over three weeks since they sent me a replacement shoddy gate to replace the first shoddy gate and they still haven't come to collect it.
Why is there no option to give 0 stars?.

27. Januar 2025
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

We have contacted you through this review to request further information. Please could you come back to us so we can assist you?
We cannot find any orders, nor received any emails regarding a gate under the name of this reviewer.

Bewertet mit 5 von 5 Sternen

Great service and prduct

We ordered a garden arch at 12 noon on a Weds. It was delivered to us by DHL the next day at 9am! While we appreciate that this won’t always happen, it was excellent customer service. The arch is metal and made in a British forge, so it’s great to support British businesses.

12. Februar 2025
Bewertung ohne vorherige Einladung

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