Lemonpavilion Bewertungen 

804
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a cream lattice table lamp which came well packaged with prompt delivery time and was a lovely lamp just as shown, good quality item, good price, in fact I ordered another one the same for a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered a log store through B & Q which were selling on behalf of Leompavillion. Later received a call from Lemonpavillion stating that they wouldn’t deliver due to staying in Scotland! Still awaiti... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The gazebo canopy purchased from Lemonpavilion is of excellent quality. Fits perfectly and sold at a very competitive price. Free delivery was also a factor in my purchase.

Bewertet mit 5 von 5 Sternen

Great experience. I ordered a replacement canopy for my pergola. It came one day later than initially estimated but I didn’t mind. I was kept informed at every step and didn’t have to do any chasing.... Mehr ansehen


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

804 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 66 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.1

Alle Bewertungen

(804)

47 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Avoid this company at all costs!

Despite speaking to their colleagues to confirm delivery timescales for a shed, they were two weeks late. I had to call three times during this time. No one had taken accountability and it took them over a month for their customer service team to respond to say they will not be doing anything to try rectify the situation. Avoid this company at all costs.

7. Oktober 2025
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

Hello Hayden
We are very sorry to hear that you have not been satisified with our service. We have investigated this and found that your order was delivered on 2nd September and this was a few days longer than our estimated delivery timescale.
We apologise for this slight delay, but we did engage with you regularly to keep you updated on your order.
All the best.
Katie
Customer Service Team

Bewertet mit 5 von 5 Sternen

Excellent Experience.

Excellent service and communication from placing the order to the delivery. I was advised of the delivery date and the driver contacted me when he was on route. The driver was very polite and delivered the stones exactly where I required them, and showed his driving skills of reversing and unloading the bags of stones without any problem. I would have no hesitation of recommending your company to my family and friends.

26. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I had a very disappointing experience

I had a very disappointing experience. The item I received was not as described and looked completely different from the image advertised on their website. When I raised this issue, instead of addressing my concerns, the company altered the product photo online to make it look less appealing, which suggests the original listing was misleading. In addition, I found the staff unhelpful and dismissive when I tried to resolve the matter. Overall, I would not recommend this company due to poor customer service and misleading advertising.

15. August 2025
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

Hello Emily
We are very sorry to read this review and did request information from you, so that we can resolve this for you. Unfortunately, you did not engage and did not provide us with your order details so we are unable to assist you.
Reviews are really important to us and we endeavour to maintain high levels of customer service but as you did not provide with your details, we can only assume this does not relate to one of our customers.
All the best.
Katie
Customer Service Team

Bewertet mit 4 von 5 Sternen

You get what you pay for!

For the money, it's not bad. I was able to build the shed as the instructions were super clear, and it arrived on time. The build quality is not great - a number of the pieces were not cut to the correct size, and a bit of impromptu jigging had to be done to get things to work. However, as I said, generally pretty happy with the final outcome.

14. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered a log store through B & Q which…

Ordered a log store through B & Q which were selling on behalf of Leompavillion. Later received a call from Lemonpavillion stating that they wouldn’t deliver due to staying in Scotland! Still awaiting my refund despite having been ordered and paid for on 7 August 2025. B and Q still advertising item for sale with confirmation that they deliver to my post code. Don’t deal with this company if you stay in Scotland.

7. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

shed leaked 2 days after being put up

I just bought a shed from this company costing £1131. Its a pent shed 8x8 feet. I got joiners to put it up on 18 July and 2 days later there were serious leaks on the back panel. I contacted Lemon Pavilion and they have denied liability as I didn't treat the shed inside & out. But this wasn't in the advert on B&Q website & I didn't have chance to treat it before it leaked anyway!
The advert says its designed to withstand the worst of the British weather- that's a laugh.
I'm having to pursue a partial refund through my credit card company now--what a hassle.
There are holes near the windows where the rain can get it. Also the door is just over 5 feet high- not good for a six footer. *Think twice before you buy from this company*

20. Juli 2025
Bewertung ohne vorherige Einladung
Lemonpavilion-Logo

Antwort von Lemonpavilion

We are very sorry to hear of the issue you have reported regarding the shed which you purchased from B&Q, this is manufactured by DIYsheds and we communicated the information provided by them to you as below. It is your responsibility to assemble and treat the shed according to the instructions. The instructions state that the item must be treated with an oil based treatment before continuing to step 1.
The item arrived with you at the beginning of July and if this was kept stored or left before building, the wood would have started to dry out.
The shed was already treated however as per the instructions, treating with an oil based treatment is a necessity as the tanalisation will not prevent shrinkage, warping or water ingress in the timber.
Kind regards
Katie
Customer Service Team

Bewertet mit 5 von 5 Sternen

What a great company

What a great company, the delivery was fast with updates all the way, a lovely message thanking me for buying from them and the product was gorgeous and well worth the money, so much so I ordered another identical one the next day, a company I would recommend if you looking for value for money and good quality items

30. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent client service

Excellent client service from Aimee and Team , had fair few questions prior to order and then couple more during installation but the Team sorted me out and would happily use again

26. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

From a very happy customer.

With the help of a charming member of their sales team, I ordered a 2 seater garden swing seat. It was received in record time. I am thrilled with my purchase, and even more so with Lemon Pavilion.
I highly recommend them without hesitation!

9. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Missing product info + inconsiderate responses

I bought a 850kg bag of gravel from them and since their product description doesn't specify the size of the gravel itself, I assumed it was similar to the other products that were listed at the time. As a consequence, I found out it was the wrong size when it was delivered, and they dumped in on the pavement (and not even near my house...) and didn't accept that I had refused delivery. They then charged me £50 for them to return the delivery.

14. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top quality wall arches

I bought 3 wall arches, finished in black. They seemed a bit expensive but when I saw them I was impressed with their quality - the welding, thickness of the metal and the perfect black finish gave me confidence that they would last for many years. Each arch was in 3 sections that bolted together, good because otherwise they would be too heavy for me to move. I worked out a method to install them on my house wall and so installation was easy - a one man job.
A good purchase.

18. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Hopeless delivery system. Would not use again

Product was fine (fence panels) but would not use again. Delivery system is hopeless. Confirmation email clearly states we would be warned in advance of delivery but instead we received an email at 10am and the driver was there five minutes later. This is not a one-off as we placed two orders over a month and happened both times. In the real world, people work for a living and therefore are unlikely to be at home at 5 mins notice. Please think about the customer experience - you are responsible for the delivery as much as the sales and manufacturing - both in eyes of the law and in terms of customer experience.

5. Juni 2025
Bewertung ohne vorherige Einladung

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