Land of Beds Bewertungen 

Pulling my hair out with this company's customer service.
I should be in new bed as planned after surgery wednesday 12th august
I purchased a Millbrook supering cloud deluxe on the 16th July which was delivered on Saturday 25th July, on inspection before opening the sealed bag I could see a kink in the bed which you could feel the metal support edging was missing so I immediately called land of beds and providing via email photos of the damage only to be told I had to call back Monday to speak to a customer service agent as they are who I need to speak too as there unavailable at weekends, which I did . bed still sitting blocking the front door hallway sealed. Then on Monday whilst speaking to customer service I was asked to open the bed packaging to provide further photos which I did and waited for them to get back to me. after a couple of days of going backwards and forwards im told they would replace the bed on the Saturday 15th August. The BJS delivery company they use were equaly as bad as neither the first time when they just took off as I was pointing out the damage and the second time when I told the 2 delivery drivers I wasn't accepting the second bed as it was worse damaged than the first bed they either make out they can't understand English or just act dumb. One driver calls someone else speaking in a foreign language I take it to be at BJS,then hands the phone to me and I explain to him im not accepting the new replacement bed and that they are also taking the bed it was replacing (2 Beds Taken) which he understood and asked me to hand the phone back to the driver.
I sent the photos of the supposed replacement bed to land of beds customer service and on Monday called again to tell them what had happened and waited for a response which the same customer service agent then emailed that they had spoken to Millbrook Beds and assured me the kinks in the bed would go with time which is more hair pulling time as I had told the very same agent on the Monday they had taken both beds away.. Then after calling back again was told they would get back to me. following day I receive an email I will be refunded when Millbrook receive the beds into there warehouse which is im my opinion is a joke as I purchased from land of beds not direct from Millbrook. I have called several times now up to today the 27th august and still not received my refund. still lying on a piece of foam after my operation, absolutely disgusting and im fuming. I hope this will prompt someone to pull there finger out and sort this out.

Very impressed with quick response to my purchase by a phone call from Lucy S. who was very helpful.

Land of Beds are a straightforward, honest company and complete the order exactly as described at a cheaper rate than most others. Delivered before estimated time. Thank you

Met by Julie, very pleasant and no pressure sales.
Showed us around the different beds and encouraged us to to check them out to see if they met our criteria. Talked us through all the different options.
Very professional.

A superb double bed for our daughter who loves it. Thanks.

Fantastic advice and help this morning from Julie.
So welcoming and hospitable.
It was a pleasure to meet her and understand our reasons for buying a new mattress.
Wonderful service from Land of Beds and Julie
Thank you.

CONTACT COMPANY NO PROBLEM HOWEVER THE PRODUCT NOT WORTH THE MONEY .. HAVE TRIED ALL WAYS OF KEEPING THE TOPPER ON MY BED NONE OF WHICH HAVE WORKED BUT CANT RETURN AS I HAVE THROWN OUT THE BOX IT CAME IN ..

Today I bought my second Dormeo Octaspring hybrid mattress. I was more than pleased with the last one. Lucy was very helpful, answered all I needed to know, and it was definitely easy to order.

Perfect item. Perfect Quality . Perfect price . PERFECT

I could tell this was a family owned business immediately they answered the phone - polite, respectful and courteous. A pleasure to do business with.

Mainly was the operative on the phone. Polite efficient, also very helpful with the product. A credit to the company

Ease of ordering. Great online/ phone customer service.

Experience in the showroom was great; clear and concise information and smooth friendly service that suited my decisive buying style.
Delivery was timely and speedy when the men arrived, Tony and Mike were really professional and polite.

Learned a lot from Louise at Land of Beds Helsby - much more a professional sales operation than the usuals. I left several of the other showrooms over the last few days thinking of not bothering to buy a new mattress / divan bed. Louise answered everything I wanted to know and I especially appreciated the lack of pressure ! I wouldn't go anywhere else - hopefully I won't need to for quite a long time as I believe the choice Louise helped me to make will be a long term solution to my back and other age related issues.

Just at yhe stage of ordering. Simple easy to follow. Delivery not for 3 weeks. Lets hope next stages go as well

Very good service and a reasonable price for my Hypnos mattress.
I would like to thank Louise for her help with the ordering process and arranging the delivery on the day I wanted. Very professional.
The delivery was also a very smooth process.

Ordering really easy to use website with lots of information. Everything you need

Lucy, to whom I spoke, was knowledgeable about the various products she described. She was extremely patient and courteous with me as it took me a long time to decide which mattress to purchase.