Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops. Despite being very busy, Michael looked into the matter very calmly, and called the service... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... Mehr ansehen
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The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they... Mehr ansehen
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Amazing service. I ordered the films on a Friday afternoon, & they arrived the next morning. Less than 24 hours from order to delivery, & on a Saturday no less! At no extra charge! Unbelievable. My la... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Jessops
Vom Unternehmen geschrieben
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesKontaktinformationen
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, Vereinigtes Königreich
- cs@jessops.com
- www.jessops.com
4.6
Hervorragend
14’475 Bewertungen
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delivery was on time the lens was…
delivery was on time the lens was better than expected as it was used one shame it did not have a lens collar
15. Januar 2026
Antwort von Jessops
Dear Graham,
Thank you for your feedback - we really appreciate you sharing your experience.
With our used items, we always state exactly what is included on the listing as they do not always include every accessory as if you were buying a new unit.
We're glad you enjoyed the process overall though and we hope to assist you with anything you need in the future.
Kind regards,
The Jessops Customer Service Team
Unexpected Delays to delivery
I recently purchased a camera lens and camera body on line. The latter was used and the lens new. Both were delivered in excellent condition.
However the camera body took six days to arrive and I have been delaying my review until it did. I called Customer Services when only the lens initially arrived and was told the packages came from different locations. This might be given more prominence in the order documentation. However the main delay in delivering the camera body derived from the Courier who suffered from "unexpected delays".
9. Januar 2026
Antwort von Jessops
Dear Robert,
Thank you for your feedback - we really appreciate you sharing both the positive and negatives from your experience as it is incredibly valuable in helping us continually evaluate and improve our customer journey.
We do hope you're enjoying your Canon EOS R5 II!
Kind regards,
The Jessops Customer Service Team
An excellent product
An excellent product, well packed and dispatched: unfortunately DPD failed to deliver on time.
14. Januar 2026
Antwort von Jessops
Hello,
Thanks so much for your feedback - we're so pleased you enjoyed your overall experience and we appreciate your comments regarding DPD's delivery service as we are always looking for opportunities to improve our customer experience.
Kind regards,
The Jessops Customer Service Team
Excellent from start to finish
Excellent from start to finish. I had camera gear that I wanted to exchange for a new camera. I got various quotes from other businesses but Jessops's quote was by far the best. I turned up to their shop, and in 30minutes I had my quote presented to me. Unlike other businesses who wanted my equipment sent to them by post for an evaluation. The team at the shop was very knowladgable and very friendly. I came out of the shop with a happy experience.
9. Januar 2026
Antwort von Jessops
Dear Luca,
Thank you for your feedback. We are delighted your enjoyed a 5* experience with our Jessops Glasgow team and we really appreciate your kind words.
Kind regards,
The Jessops Customer Service Team
We ordered in store
We ordered in store. Max was very helpful & friendly. He was very knowledgeable about your products. It took 11 days before it was delivered. Not sure if that was Jessops or delivery firm.
2. Januar 2026
Antwort von Jessops
Dear Jill,
Thank you for your feedback.
We're so pleased Max and our Jessops Shrewsbury team were able to help guide you in your purchase with their expert knowledge and friendly service.
We really appreciate the feedback as it helps us constantly improve our customer's experiences. We advise 3-5 working day estimates for delivery - we can see that unfortunately due to a slight delay with our courier this arrived 1 working day late. We do apologise for any inconvenience caused by the delay however we hope you're enjoying the new bag!
Kind regards,
The Jessops Customer Service Team
The team was incredibly courteous and…
The team was incredibly courteous and supportive, particularly for someone like me who is new to photography. The staff at the Leeds location were exceptionally well-informed and professional.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Jessops
Dear Lori,
Thanks so much for your kind words and support!
Kind regards,
The Jessops Customer Service Team
Execellent Service
4. November 2025
Antwort von Jessops
Dear Walid,
Thanks so much for your feedback!
Kind regards,
The Jessops Customer Service Team
Leeds Store Experience
Professional, knowledgeable people.
Very helpful as I am a photography novice!
Staff at the Leeds store couldn’t have been more helpful and polite.
Steve Cartwright
7. Januar 2026
Antwort von Jessops
Dear Steve,
Thank you for your feedback.
It is fantastic to hear you enjoyed a 5* experience at our Jessops Leeds store - we really appreciate you sharing!
We hope you're enjoying your new set up with your Nikon Coolpix P1100.
Kind regards,
The Jessops Customer Service Team
Excellent service
Excellent service. Cannot believe how quickly I got the lens. Ordered and delivered in less than 24hrs.
12. Januar 2026
Antwort von Jessops
Dear Tracy,
Thank you for your feedback.
We're delighted you were so impressed with our service and we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Good product at a fair price
Good product at a fair price, quick delivery, well packaged in sustainable packaging. All good.
10. Januar 2026
Antwort von Jessops
Dear Hugh,
Thank you for your feedback. We're so pleased to hear you enjoyed your overall Jessops experience.
Kind regards,
The Jessops Customer Service Team
I just want to sincerely thank Pete and Pranav
I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate their guidance. I'm very happy with the results and feel excited about continuing my camera journey. 5 stars all around 🫡
9. Januar 2026
Antwort von Jessops
Dear Andre,
Thanks so much for your feedback - Pete, Pranav and the Jessops London Oxford street team really appreciate it. We're so pleased to hear we were able to assist you with your purchase with such excellent service!
Kind regards,
The Jessops Customer Service Team
Adam ….. credit to him
Adam have to say was excellent in his knowledge and communication.
Glad to do some business with you.
Thanks
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Jessops
Dear Andy,
Thanks for sharing your experience and support, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Great service and knowledge
2. Januar 2026
Antwort von Jessops
Dear Tim,
Thanks so much for your feedback and support!
Kind regards,
The Jessops Customer Service Team
Great product and service
Great product, cheaper than Amazon and delivered free next day. Perfect service👍🥂
29. Dezember 2025
Antwort von Jessops
Dear Steven,
Thanks so much for your feedback. We're so pleased you enjoyed a 5* Jessops experience.
Kind regards,
The Jessops Customer Service Team
Excellant service on a trade-in.
Efficient trade-in of a lens that I will upgrade with time.
Will most certainly make use of Jessops when buying the new lens
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Jessops
Dear Peter,
Thank you for your feedback - we really appreciate your kind words and we're so pleased you enjoyed a 5* experience with our trade-in team.
Kind regards,
The Jessops Customer Service Team
Offered a £10 discount after on about…
Offered a £10 discount after on about £1700 purchase that didn't add on the final bill. Didnt go back to the store cos it was raining hard.
8. Januar 2026
Excellent Experience
The individual helping me was outstanding. My daughter is in University in a film program and even though I have bought plenty of film and digital cam eras the technology continues to change and so do the brands. Thank you for having such knowledgeable staff!
13. Dezember 2025
Antwort von Jessops
Dear Nora,
Our Jessops Glasgow team were thrilled to hear your kind words - we really value you sharing your thoughts. Thanks so much for the feedback!
Kind regards,
The Jessops Customer Service Team
Superb website
Superb website. Had just the item I wanted.
The item was dispatched to me very quickly
6. Januar 2026
Antwort von Jessops
Dear Bill,
Thank you for your feedback - we're delighted to hear you enjoyed such a fabulous customer experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Jessops gave an accurate description of…
Jessops gave an accurate description of the product and its pro's and con's.
The sale price made the binoculars very affordable.
The goods were delivered FOC within 2 days and used a code system for additional security.
3. Januar 2026
Antwort von Jessops
Dear Steve,
Thank you for your feedback - we really appreciate you sharing your experience and we hope you're enjoying your new Nikon Prostaff P3 binoculars!
Kind regards,
The Jessops Customer Service Team
Camera trade in
Traded in a camera with Jessops and the process was really quick and seamless. Couldn't recommend enough. It was a big relief to have the peace of mind trading in with a company, rather than the risks of selling privately. The staff in the York branch were fantastic. Incredibly knowledgeable and helpful. Many thanks!
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Jessops
Dear Nikolas,
Thanks so much for your feedback - we will be sure to pass on your kind words to our Jessops York and Trade-In team who will be thrilled to hear you had such a fantastic experience. We really appreciate your support!
Kind regards,
The Jessops Customer Service
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