Despite not having been the most punctual of billpayers, italk got me reconnected very quickly after I had explained my situation to them. Lots of patience and good humour at their end. Many thanks
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Crap service from a crap company all they care about is money nothing else and if you don't pay up they send there mates Moriarty law after you then they go about destroying your credit rating. Thank... Mehr ansehen
Unternehmen hat geantwortet
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3.8
Gut
18'576 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Very helpfull
16. Oktober 2025
Antwort von italk Telecom
Thank you Hugh! We're glad you think so.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I have been with italk for many years …
I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im still theyve been putting e in debt
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
I'm sorry to hear that, I would like to look in to this to see if there is anything we can do. Please email us or contact us via our live chat service to provide your details. We look forward to hearing from you shortly.
they have gone bust avoid…
They have gone into liquidation and have appointed administrators impossible to get through on the phone and have left my elderly mother without a landline service for the past 3 weeks. They have failed to communicate any of this information totally avoid.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Andrew,
I'm sorry to hear that, please contact us via email or our live chat service with your mothers details and I will be more than happy to look in to this for you.
Thank you
Antwort von italk Telecom
Thank you so much Dennis, we're so pleased to hear that.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
Thank you for your rating Denise!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The lady i spoke to today was very help. Ronald Powell ful and help and she was very polite.
The lady was very polite and very helpful with my problem and i was happy with the outcome. Ronald Powell
24. September 2026
Antwort von italk Telecom
Thank you so much for your lovely review Ronald, we really appreciate it.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
had to ring three times on hold for…
had to ring three times on hold for thirty to forty minutes
23. September 2026
Antwort von italk Telecom
I'm sorry to hear that, please be aware you can also contact us via live chat which can be quicker.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The lady I spoke to was extremely…
The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
23. September 2026
Antwort von italk Telecom
We're really pleased to hear that Jenny! Thank you for your continued loyalty and custom.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Horendes
on the phone since 1 hour this is horrendous sistem no one is picking up to talk to me about my bill
20. September 2026
Antwort von italk Telecom
Thank you so much for your review Lynda!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
All round Awful!@
Very high tariffs, disappointing customer service team. They've had a technical issue - no line checkers for 4 weeks which is shocking for a telecommunications company. The complaints process is also awful, they wrap things up with no offer of compensation for the stress they've caused it's customers. Look elsewhere- honestly very bad experience all round, I've been a customer for years, absolutely zero customer care.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
I'm really sorry to hear that, we would be grateful if you could please email us or live chat us your details so we can look in to this for you as soon as possible. Thank you.
Absolutely the worst company to deal…
Absolutely the worst company to deal with. Simply horrendous to get any sense from them. When they say they've booked an engineer and he doesn't turn up twice. Fobbed off with excuses. Tin pot company. Basically a 85yr old left without a landline for almost 3 Months it's abhorrent.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
I'm really sorry to hear that, this is certainly not the experience we want our customers to receive. Please contact us at your earliest possible convenience and we will be more than happy to look in to this for you.
It's amazing I am getting my speeds…
It's amazing I am getting my speeds they said to me
16. Juli 2026
Antwort von italk Telecom
That's great! We're so pleased to hear that!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Disappointed
The female representative who dealt with me booked an appointment for me but when this was confirmed it was two days later - when I was at work! The next appointment which was actually available was 20 days later. I was without my Internet from 28th July - a total of 38 days - but I have still been charged for this time by italk!
28. Juli 2026
Antwort von italk Telecom
Hi Stephanie, I'm sorry to hear you feel this way. Please contact us and we will be more than happy to credit you for the time you were without your services. Thank you.
Bad service ever 5years I have been a…
Bad service ever 5years I have been a good customer to them and I need to move my house one month I have been behind them chasing to move my internet connection and they are saying their system is down so they cannot take my request neither they are unable to give a time as to when this will be fixed and I’m am staying at my new house for a month without internet and they are expecting me to pay my bill for no internet service that is provided the customer service staffs are speaking very rude with harsh words and they hang up on me I am taking them to court
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Felicia,
We are sorry to hear about the difficulties you have experienced with your house move, and we sincerely thank you for your loyalty over the past five years! The issue affecting move requests is currently under investigation, and we apologise for the inconvinenece caused. We appreciate your patience while this is being resolved.
Thank you
Really helpful and got my problem…
Really helpful and got my problem sorted straight away
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We're really happy you had a great experience with our agents and will be sure to pass this feedback onto the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
AVOID!
AVOID!! Terrible service. We tried to end the contract for my elderly mother who had been paying for it for years despite having another provider. Not their fault but on requesting cancellation iTalk gave incorrect information about loss of landline, daily emails pressurising to restart direct debit and then continued bills after service ended. Appalling when they were made aware multiple times of my mother’s situation. I would never use them or recommend them
Updated; iTalk contacted me to explain it’s their usual process to send a further bill but this did not need to be paid. The account ended in August and the bill was for sept to Oct with no indication it didn’t need to be paid. How would a vulnerable customer possibly know not to pay a bill??!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Catherine,
We are sorry to hear about your experience. A final bill can take 4-6 weeks from the date the service ceases to generate, so billing correspondence may continue during this period. We kindly ask that you contact us on 0333 210 4290, or email us details at customercare@italktelecom.co.uk so we can look further into this for you as we can't locate the account at this stage.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
Hi Nick,
We're sorry to hear you feel this way towards italk. If your issues remain unreasolved, I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Sally-Ann provided excellent customer…
Sally-Ann provided excellent customer service in a friendly and professional manner.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
That's excellent, thank you for your custom, Christian! We're really happy you had a great experience with our agents and will be sure to pass this feedback onto Sally-Ann!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Fast and efficient
17. August 2026
Antwort von italk Telecom
Thank you for your really great review!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Excellent customer service I got off…
Excellent customer service I got off ITalk I got a good deal very helpful the broadband has been very good no complaints
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you so much for your really lovely review Matthew!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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