Despite not having been the most punctual of billpayers, italk got me reconnected very quickly after I had explained my situation to them. Lots of patience and good humour at their end. Many thanks
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Crap service from a crap company all they care about is money nothing else and if you don't pay up they send there mates Moriarty law after you then they go about destroying your credit rating. Thank... Mehr ansehen
Unternehmen hat geantwortet
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3.8
Gut
18'576 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I would even give them one star
I wouldn’t even give them one star
Awful service, customer service are awful, nobody listens, nobody cares
AWFUL AWFUL COMPANY AVOID!!!!
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are truly sorry to hear this is the way you feel towards us here at italk. We would like to rectify what has happened but unfortunately can't find your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
That's brilliant, we are so happy to hear this, Stephanie. We will be sure to pass this along to the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very easy and clear instructions to…
Very easy and clear instructions to follow, along with stress free application process.
29. Juli 2026
Antwort von italk Telecom
Amazing, we are so pleased to hear this, thank you very much, Teon. We can't wait to have your services up and running very soon. Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Terrible service
Terrible service; telephone and broadband worked only for a few days. Customer service access appalling; often gave up after waiting 45 minutes on the phone. Italk finally called the mobile when payment was stopped. Customer service people appeared to not be able to answer any questions not on their crib sheet and had no understanding of some of the issues facing disabled people. On a few occasions they put down the phone when account holder's carer tried to resolve the situation. One star given because there is no zero option.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We're sorry to hear about your experience and we apologise for the difficulties you encountered when contacting us. We would not intentionally end a call unless there was a connection issue or we were unable to hear the caller. If the matter remains unresolved, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information so we can investigate this and provide the appropriate support.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
Thank you very much for your superb rating. We are pleased you're happy, Catherine!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
The person I was talking to was very…
The person I was talking to was very helpful and they was very easy to talk to my query was dealt with brilliantly
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We love to see such positive feedback and we will be sure to pass these lovely comments to the agent, Kieran!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
That's brilliant to hear, thank you very much, Natalie!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Sally Italk customer service manager
Sally Italk customer service manager. Absolute brilliant customer service manager in Brighton.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for taking the time to share your experience, Martin! We're so pleased Sally could assist you!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
useless
useless, unable to contact untill I cancelled direct debit
thought they had folded, cost time and money trying to make contact, want compensation befor I agree to pay anything.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Robert,
We are sorry to hear this. If you believe you may be entitled to compensation, this would need to be reviewed by our Customer Care team. Please contact us on 0333 210 4290 so we can investigate your concerns and discuss this matter further.
Thank you
All good used them for years
22. Juli 2026
Antwort von italk Telecom
That's brilliant, we are so glad you are happy, Miss Robinson!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I am absolutely disgusting with this…
I am absolutely disgusting with this company, my 82 year old mother has been without a house phone for nearly five months. I have spent hours on my mobile phone talking to them, they have said they are coming to sort mum's phone out for her at least four times and never turned up or contacted mum to say they weren't coming. They gave us a date for coming this month and said if we weren't in they would fine us, I did laugh. If I could score nil I would of.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are sorry to hear about your mother's experience and we sincerely apologise for the frustration caused by the delays and missed appointments. If the issue remain unresolved, please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience as we can't find the account with information provided.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
Brilliant, we're really happy to hear this!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We're so grateful for your amazing comments and for your custom, Matthew!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
It was easy to apply and very helpful 😃
20. Juli 2026
Antwort von italk Telecom
That's brilliant to hear, thank you very much!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Conflicting information given by staff
Conflicting information given by staff. Train staff properly. For a CustomerCare department showed little customer care with one staff member suggesting you should consider changing supplier!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Mrs Dumma,
We apologise for any confustion caused. We can confirm that you have since spoken with a member of our team, and we hope your concerns have now been addressed. Thank you for your feedback, which will be shared with the relevant team.
Thank you
Everything was easy to follow
10. Juli 2026
Antwort von italk Telecom
We are so pleased to hear you are happy with the services, Barry!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
That's brilliant, we are so glad you are happy, Craig!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
you are now shambles
i agreed to renew my contract on the 29.5.26 wit Rachel for £ 37.99 per month with a set up fee for fibre of £10.00 next bill was for over £45.00 when talking to Bradley on the 18.6.26 he agreed that I was over charged and promised a credit. this month is even higher the bill and no credit. that just one thing that;s gone wrong in the last two months. emailed your compmany on the 22.06.26 still no answer to that email. now arguing with Sienna reference the last bill. you ar just like TALKTALK these day. you used to be far btter than them
29. Mai 2026
Antwort von italk Telecom
Hi Mrs Van-Gent,
We are sorry to hear this. We can confirm that we received your email on 20th of July and responded the same day. If you still require assistance with your billing query, please contact us on 0333 210 4290.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
That's brilliant to hear, thank you very much, Curt. We can't wait to have your services up and running very soon. Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
After having a bad experience with…
After having a bad experience with previous advisors this lady this morning was fantastic and really helpful.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We're delighted to hear that the adviser you spoke with provided such helpful service. We'll be sure to pass on your kind comments, and we appreciate you taking the time to share your experience!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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