italk Telecom Bewertungen 

The lady I spoke to was very helpful

She was very helpful and understanding

had no hassle from this supplier at all top notch

Great service and excellent customer communication! The support team is very helpful, polite, and quick to respond. I am very satisfied with my experience with italk Telecom. Highly recommended!

Ur very good

Absolutely awful service ..my WiFi hasn't worked the entire time ive had it yet they have tried to take my money every few days which I refuse to pay. I've switched to bt now

I was not pre-warned that I was out of contract.

I gave 30 days notice not renewing contract.got letter back on the 18th of September to confirm. Now you have put me on a rolling contract which I never agreed to. Trying to get on live chat but website not working. Not long now before they go pop.

Despite not having been the most punctual of billpayers, italk got me reconnected very quickly after I had explained my situation to them. Lots of patience and good humour at their end. Many thanks

Every time i phoned i could not get to speak to someone or the phone would just cut off .it took me nearly a week to get through and then it was by email

My elderly mother, who had been with this company for several years, decided to give up her landline partly due to the line malfunctioning on two occasions in the past year. She was reduced to tears when she was told she could not do this and was threatened she would be taken to court if she ended her contract. After many attempts to discuss and resolve this issue I was contacted by a Customer Services Manager - she was extremely helpful and I thought the matter was resolved. Silly me - confirmation of this call was never emailed to me as promised and I have received at least 5 recent messages asking for further payment. Thank goodness my Mother is not on email otherwise her distress would continue.
I would not recommend this company to anyone - their customer service has fallen well short of what is acceptable.

I am still awaiting a confirmation of a telephone concerning a new tariff

Crap service from a crap company all they care about is money nothing else and if you don't pay up they send there mates Moriarty law after you then they go about destroying your credit rating. Thankfully I left italk as there broadband like there customer service is total crap.
Stay clear.....

Direct debit didn't go through. I emailed no response. Spoke to one of their agents in the live chat, they gave me a direct link to pay, which I did.
Got up this morning to discover they took the direct debit even though payment had already been made and I am now nearly £30 out of pocket and they have taken £60.
Obviously the agents don't speak to each other but I shouldn't have to pay twice for something.

So difficult, sometimes impossible to get through to anyone at Italk. The one person I have spoken to had tried to assist, but the breakdown in the broadband service remains. So far I would not recommend Italk as a service provider.

Have left my 90yo mum who lives alone without a landline for more than two weeks now and refused to log a complaint on her behalf.
Raised a query via the online form a week ago, no response. Tried ringing and went in circles with the AI agent and eventually got canned music for 20mins before giving up.
First time I tried live chat, there were no agents available, but 30mins later tried the Live chat again with "Lucy" who was more than happy to hide behind the DPA. I didn't ask for any information about my mum, just wanted to register a complaint and Lucy point blank refused to log a complaint, refused to ring me back, refused to let me speak to anyone else and suggested that she would only log a complaint if my mum rang in from her non-working line to authorise them to speak with me or I rang in the presence of my mum who I see on a Sunday when they're closed - in that case "she'll have to ring from a neighbours" - she's 90yo! How they'd expect an elderly person to navigate their systems and their acerebral staff I've no idea.

Absolutely zero consideration that there's a 90yo vulnerable lady living alone, now with no phone line to the outside world for over two weeks. Zero compassion or empathy.

Edit: As you'll see from their response, they continue to hide behind the DPA. Despite the DPA, they were able to log a fault on my mums line from me, but they weren't able to log a complaint - again, at no time have i asked for any information about the account, merely that they open a complaint and they still refuse (signed authorisation from my mum was posted a week ago for them to speak with me).

This company steals money out of your account by useing your card they have stolen over £90 from my account. They are a con company, vodaphone took over my a/c and i don't owe one penny this is a true exsperience about ITALK. STELLING MONEY OF MY CARD WITHOUT PERMITION

The lovely lady I spoke to was very kind and understanding . And so helpful

After 10 years with them I had to leave this company because they were unable to reconnect my services. I call the company several times but they just useless to solve the problem. Honestly not recommended!