Iparkgatwick Bewertungen 

OUTRAGEOUS DISHONEST & UNPROFESSIONAL

DROP-OFF: kept us waiting for a full hour. We almost missed our flights. They misinformed us about arrival time repeatedly. Also, they provided us with incorrect drop off location. The driver did not know where to collect us. There was a clear disconnect between the driver and the administration. They made us pay for car park entry and exit fees: for drop off and pick up. All fees were supposed to be included in the contract.

These guys stole money from my car. DO NOT USE THEM!

I would leave 0 stars but that isn’t an option.

Long wait for pickup, wrong charge for ticket (overcharged), didn't respond to emails.

Would be less if possible - waited on return for 1 30 to be advised they had lost our car keys - was advised by them to get a taxi home and they would cover the cost and return the vehicle once they had found the keys. Now refusing to return taxi fare or return the vehicle after they eventually found our keys - two days later we had to drive 230 to collect our car from their secure compound which turned out to be a hotel car park - when my partner arrived to meet the representative he opened the boot of his car where everyone’s car keys were just sitting in the boot and our windscreen was cracked - not only did this ruin the end of what had been a fab holiday it has caused us great distress numerous phone calls where we were constantly given different information , cost us financially taxi fare windscreen replacement day off work loss of vehicle for 2 days xx PLEASE DO NOT USE these dishonest cowboys

Formal Complaint – Failure to Provide Service, Misconduct by Staff, and Request for Full Refund.
Upon my return, I was forced to wait over one hour for my key to be returned. When it was finally handed to me, I discovered that my vehicle had not moved from the short-stay disabled parking bay where I originally left it. This confirms that the service I paid for was never provided.
Throughout the week and again today, your employee repeatedly lied to me over the phone about both his location and the whereabouts of my key. When he eventually arrived, he insisted that he had to drive my vehicle alone to the barrier to obtain a ticket, claiming that I could not accompany him or drive with him as a passenger. He also assured me that I would receive a full refund.
It is now clear why he insisted on driving the vehicle alone:
so he could tailgate another car to avoid the seven‑day parking charges and return with a new, valid ticket. This behaviour is completely unacceptable, dishonest, and raises serious concerns about fraudulent practices within their operation.

Words cant describe how bad this cowboy outfit is. Took an hour to 'meet' me for the car collection and when I called to chase it up they just said they were busy! Had to phone off my daughters phone as he refused to pick up mine.
On return, the driver of my car was picking up another one on the car park. I paid the exit fee then noticed a car tailgating me out.. it was him in the customers car! Lovely big Q7 Audi. So obviously they'll be getting a ticket in the post at some stage. Criminals causing stress to people.

These are the most unprofessional, unconscious and dubious handlers I have ever seen in my entire years of travelling.

Clothes left at my rear seat were taken away and put in the boot. A 12 bottle carton of water just purchased before drop off in my boot was reduced to 4 bottles upon collection of my car. An entire 24 cans of coke was stolen.

My car had just had an in & out wash before drop off at the airport but guess what the foot mats in all 4 seats had stamps from muddy shoes. The worst is that someone had stepped on my plastic tool box at the rear seats.

I made complaints upon receipt of my car and the driver said he knew nothing about this.

I’m glad we did take videos and pictures of this ugly experience and I will now act accordingly.

I do not recommend this car parking service.

Please stay away from them.

2 hr wait on return. Rude and unhelpful staff.

It took an hour to wait from our arrival as they brought the wrong car. Once home I had a parking fine as they had not paid the exit fee. Numerous emails with no response and there is no phone number to contact them. Avoid like the plague. Absolutely disgusting

Avoid iParkGatwick at all costs.

While my vehicle was in their care under their so-called “Safe Park Meet and Greet” service, it was driven into the Brighton Road Ultra Low Emission Zone and I was issued a £90 Penalty Charge Notice. My car was meant to be securely stored at their designated depot — not driven around and exposed to fines.

This happened while the vehicle was fully under their control. I have formally notified the authorities that the car was in their possession at the time.

What makes this even worse is their complete lack of accountability. Despite repeated calls and emails, they have failed to resolve the issue. Every single time I contact them, I’m told “the manager is not in” or “the manager will call you back. Or email info and you will get a swift response. ” No one ever does. It’s a constant cycle of excuses and avoidance.

This is not just poor customer service — it’s irresponsible and deeply unprofessional. When you hand over your keys to a meet and greet company, you expect your vehicle to be parked safely and handled properly. Instead, I’m left dealing with fines and chasing a company that refuses to take responsibility. They are happy to take your money. But not happy to deal with customer complaints. 

If you value your vehicle and your peace of mind, do not use this company.

I WOULD NEVER USE THIS COMPANY AGAIN
POOR DIRECTIONS FOR DROP OFF
FIFTH FLOOR DROP CAR PARK COMPLETLY FULL AND NO ONE THERE TO MEET YOU.
PARKING FEES ARE NOT INCLUDED £5.00 DROP OFF
£8.00 PICK UP WHICH IS NOT TRANSPARENT WHEN MAKING THE BOOKING.
AND ON MY RETURN, A 2 HOUR WAIT FOR THE RETURN OF MY CAR

Utterly terrible. I waited in the car park for 1.5 hours for them to deliver my car back to me. The whole point is it's quick and convenient but it would've been much easier to get a shuttle bus to an offsite car park to collect my car.

Called ahead as instructed to say that I would be at LGW South Terminal in 30 minutes. No one there to meet us in the car park so I called them to ask if I was in the correct place. The man on the phone was rude and said that someone was on the way. When I asked how long the driver would be, he hung up on me. When I called him back he said that he hung up on me because he was “done talking”. He then hung up on me again. On arriving back at LGW after our holiday, I called as soon as I could after landing, again, as requested. I was told to call after we had our baggage. When trying to call after we had our bags, the call was repeatedly sent to voicemail so I left a message. After getting through at the 4th or 5th attempt I was told my vehicle would be at the car park in 45 minutes. 45 minutes! Where did they park it, Heathrow? My experience with these rude, surly cowboys has been nothing short of appalling. I’m disgusted with their attitude and behaviour. AVOID AT ALL COSTS.

Would give them zero stars if I could. Told 40 minutes from calling to collect and once again they took 90 minutes.! Others waited longer. Had we realised it was the same bandits as last time when we booked we would have avoided. Lie after lie about why they were late/ car wouldn’t start/ stuck in tunnel/ 11pm is rush hour. Everyone else waiting had same excuses. Avoid unless you want to spend the night in the car park waiting.

Dropping off the car wasn’t a problem I was greeted at the south terminal Orange car park level four as instructed. The big problem was on the return, as instructed I called them on landing in which I was informed that would be 45 minutes an hour and a half later they arrived with my car into which I was completely in shock as the car was completely filthy the car is black and I don’t know where my car was parked but it looked like it had been covered in a layer of salt. Upon exit in terminal I put over my ticket to the machine in which it had already read my numberplate stating that I owed £1050!!!

As you can imagine this isn’t what I was expecting after a 13 hour flight an hour and a half for my car, I spoke to the car park customer helpline and they asked me if I would use a meeting greet service on the orange car which I stated yes she then said that when I dropped off my car and give them the money for the ticket that they hadn’t paid for the ticket which I give them in which they tailgated another car to get out of the car park and get the £10.

The lady on the customer service desk was very helpful and understanding as I’d imagine that they experience this quite often.

They then explain that people shouldn’t use companies like this as they have no proper insurance or registrations with the appropriate bodies.

I would not use this company again and I was suggest people Boy caught this as it’s just cost me another £35 to get the car cleaned and when I mean it was the whole car looked grey in colour!

Avoid This Company at All Costs!

Our experience with this company was completely unacceptable and highly unprofessional.

As instructed, we called 30 minutes prior to our arrival. Upon arriving and parking exactly where we had been directed, no representative was present. After making several phone calls to chase their whereabouts, someone eventually arrived over an hour later—without any apology or acknowledgment of the significant inconvenience caused. To make matters worse, we were then informed that we were responsible for paying the short-stay car park fee, which was substantially higher than expected due to the excessive delay caused entirely by their failure to attend on time.

The situation was repeated upon our return. We again called 30 minutes before arrival, as instructed. The individual I spoke with was shockingly rude and unprofessional, used inappropriate language, and even resorted to calling me names. Such conduct is entirely unacceptable in any customer service setting. After proceeding to the designated meeting point, we were once again left waiting for over an hour. Despite multiple follow-up calls and repeated excuses blaming “traffic,” there was no urgency, accountability, or apology demonstrated.

This level of service reflects a complete lack of professionalism, reliability, and basic customer respect. I strongly advise others to avoid this company and consider more reputable alternatives.

AVOID

Car has come back with dents, no paperwork taken before or after and 2 hours until we recieved our car after multiple phone calls.

AVOID

Terrible experience, It took over an hour to get my car back and waiting at the carpark. person on the phone was incredibly rude and a liar, he said there was traffic but I had tracking on my car and it had not even moved yet, Avoid at all costs

Waited 20mins on arrival and 2 hours on the way home.
Told to stop ringing the car would be there when it got there

Awful. AVOID AT ALL COSTS