Iparkgatwick Bewertungen 

AVOID AVOID AVIOD
I was sold the package on the basis it would be half an hour to collect the car. I called them on landing at 12:20. They told me 45 minutes. I accepted that that could happen. I made my way to the car park and called again and again and again eventually they delivered the car at 3:55 pm. Having lied to me relentlessly telling me he was on his way. The driver has just left. The driver will be 20 minutes then 10 minutes. I was one of seven customers experiencing the same issue today 12th June at Gatwick. This company is trading under various different names and they are all scams. Clearly Trading Standards know about it because they have it as a drop-down in their menu It's simply not right. There were people in tears. I booked with Flyaway but they clearly have a field and a few drivers and they hide behind
multiple identities, iPark, Exec Parking, Fly Away Parking...to name a few - all of them have a contact number07563 870088. When my car eventually arrived the driver was most apologetic. He cannot believe the company he was saying that they use peoples cars for delivery that they abuse customers cars. My vehicle smelt of petrol inside & had muddy
footprints in all locations suggesting that the car had been used by them to transport staff around the airport. It had done 20+ miles on return and my cigarette USB charger and cable had been taken. This would be very easy to stop. Trading Standards simply would attend Gatwick south terminal car park, level 4 and wait for these thugs and con artists
to show up you will also at any given time, a bunch of crying customers waiting for their cars with screaming
children and in great distress.

Tried to charge me twice for Gatwick parking charges which I had already paid. Used my car while I was away (it is electric so I can see where they drove it). Had to call 18 times, yes 18 times before they answered on the way to let them know I was coming (as per their instructions). Otherwise they were fine.

Absolute scam of a company. Waited 45 minutes for car to be picked up at 3 in morning. Should of realised there and then that something was amiss as at least 30 people waiting for return of car and had been waiting for hours. Real fun was return date. Phoned up at baggage and told car was on way, waited an hour and called back, told car was in car park. Waited 20 mins and called back, told car was still in lot, be another 90 mins. This went on for 6 hours. Landed at 1, got car at around 7ish. Fellas on phone extremely rude and unprofessional. Rarely answered and when did would often just hang up. Another couple i chatted to had their car dropped off on a different level with keys left on tire. Real joy came a few days later when I received a letter from police telling me my car had been involved in a traffic collision at 03.22. They had collided with exit barriers. Didnt mention it to me. Have tried contacting them but had no response. Police are unable to get in touch either. Avoid at all costs. complete scam artists.

DO NOT USE THIS COMPANY.
Had to wait an hour and a half for my car to be dropped back to me. Fobbed off on the phone with lies on the time I would get my car back several times. When the driver finally dropped the car back to me it was covered in mud and filthy inside. I asked the drlver why my car was filthy and he simply abandoned the car in the lane without putting it in the bay and chucked the keys at me and simply walked off without saying a word. Not only was the car covered in mud but mud all over the carpets in the drivers side, passenger side and rear drivers side. Furthermore there was a small dent to the NSF wing. This is a brand new 25 Reg Nissan Qashqai that cost over £30,000. I can only assume that it was used to ferry other drivers around in. One young girl waited over 2 hours to get her keys as the car was left in a disabled bay, only to discover that the key were actually left on the windscreen. I called the office next day to talk to the boss, only to be told he only came in, in the afternoon till 8pm to read his emails. I asked him to get the boss to call me, but nothing since then. Been on companies house and it appears the company director is a 32 year old Pakistani called Muhammad Mashood SAQIB. His address can be found at Companies House website if anyone wishes to send a summons for vehicle damage. He is the company director. I will not let this go, they are absolutely disgusting the way they treat customers and their cars. Be warned I will do my best to get this company shut down. With hindsight, I am usually quite sharp but I made the mistake of not looking at reviews before I booked with this cowboy outfit. SO BE WARNED, if you value your car, DO NOT USE THEM. I WILL REMOVE THIS POST IF I HAVE A REFUND AND REIMBURSED FOR DAMAGE TO MY VEHICLE.

Our flight landed at 3:30 and as soon as we got off the plane we attempted to call the company as instructed informing them of our arrival. We called a number of times only to be met with their voicemail. This happened around 6 times before we finally got through to them. We had also texted another form of communication which was ignored. We were told that after our call our car would arrive in the short stay car park within 30 minutes. This did not happen. Instead we were left waiting in the cold carpark for over 2 hours! We contacted the company multiple times during this period and each time we were met with false information. They continued to give us new times in which our car would arrive and each time we called this time was extended. Whilst waiting we witnessed two groups of people almost miss their flights due to the delays they were experiencing as well as multiple groups of people who were forced to wait for multiple hours for their car to finally arrive. The communication we received from this company was absolutely appalling! Multiple people who we were left waiting with for multiple hours were hung up on as they tried to enquire about their vehicles. Since using this company we have discovered multiple reports about their behaviour including criminal acts. DO NOT USE THIS COMPANY!! IT IS A SCAM!! Also the comparison sight COMPARE THE PARKING is their scam website and only allows you to view their sites and companies!! DO NOT USE THIS SITE! It is absolutely disgusting and unbelievable that Gatwick Airport are allowing this kind of scam to occur right under their noses and allowing their customers to be scammed! We have been informed that the police have been involved but have failed to shut this site or the company behind it down allowing for further bookings! THIS IS OUTRAGEOUS!

One star is being too generous. Dreadful company ..do not use. We were kept waiting for over an hour on arrival. They were just making up times to advise when thy would turn up with my car. The call handler was rude, the driver was rude. Disgusting behaviour

Dreadful experience. I’m drop off, i called 30 mins ahead as instructed. When i arrived at the drop off point, nobody was around, and the driver wasn’t answering the phone. Eventually i stopped a random guy and asked him if he knew where Ipark Gatwick was - he said it was him, and to pass him the key and cash through the window - didn’t get out, didn’t inspect the car, didn’t provide any paperwork. I explained I didn’t have any cash and wasn’t told to bring any, i had booked and paid online. He sent me downstairs to the payment point to pay the levy. There was an issue with the payment so i had to use the HELP button - the woman on the intercom warned me to be very careful as Ipark Gatwick are not approved to operate there. That should have been a stark warning. Whilst i was on holiday, i observed on my audi app, my vehicle being left unlocked multiple times. Obviously the vehicle will drain the battery when effectively being left in standby mode. When i landed i called Ipark as instructed. They said “on the way!”. An hour later, no car. I called them, they said they don’t have any drivers, and i should get an uber to regret they are and collect it myself ( despite paying for pick up and drop off) but not to worry, Ipark Gatwick would reimburse me for the uber. The taxi took 10 minutes to the destination but was £35, presumably as it was 5pm and Gatwick airport. They keep your cars at the best western in Horley, which is now an immigration hotel. When i arrived, my car was near the front entrance, with the key on the seat, hazards on, windows all open, door wide open, and not a single soul around. I walked around the back of the girl to see multiple staff members, none of which apparently was able to drop my car to me. I spoke to one gentleman and expressed my concern about leaving my car unlocked consistently whilst i was away, that my battery was nearly dead, and that it had been left wide open with the key on the seat for anyone to take. Not to mention it was absolutely filthy. He didn’t care, but when i asked him to confirm that i would be reimbursed for the taxi took the car park as promised on the phone, he assured me that i would be, and to email within 48 hours. I alsohave this conversation recorded. I have emailed and called multiple within that 48 hours and multiple times since, both ezybook and Ipark Gatwick, and had no response, been fobbed off, told someone would get back to me and doesn’t. I called Ipark Gatwick today, and put it quite simply - if I wasn’t going to be reimbursed for the taxi i was told to take and would be paid for, i would launch a chargeback with my credit card. He said he doesn’t care as he’s got his money, it will be ezybook that loses out. I’ve book equally unhelpful, taking my reference number 3 weeks ago to “look into it”, ignoring all other emails since, and when i called today, they knew nothing of it, and allegedly will respond in 48 hours. Dont really have the time to spend of chasing this around so fingers crossed Barclays are helpful as I haven’t received a service which was paid for! Avoid this company if you value your property and don’t want to be out of pocket.

Never use this company, they apply hidden charges - you pay entry fee to car park on drop off collection, they have no official status at Gatwick and they returned my car minus body parts that I suspect were stolen to order. On challenge they became aggressive and have not resolved. Their complaints number is never answered and they have stopped responding to my unresolved complaint. Appalling company should be banned by Gatwick Airport.

If I could give iPark less than one star, I would.

We called upon landing, as instructed, approximately 30 minutes before arriving at the collection point. Despite this, we waited for over an hour in the car park for our vehicle to be returned. During that time, every call to the provided number resulted in the same response: "Your vehicle will be there in 15 minutes." It never was.

Just before the vehicle finally arrived, we received a call (from a No Caller ID) informing us that it had been left on a different floor. When we located it, the car was locked and unattended. We could not find the keys and had to call again, only to be told they had been left on the tyre of the vehicle.

Unfortunately, the delays were only the beginning. Upon entering the car, we found cigarette ash throughout the interior, food crumbs and debris on the seats and floors, marks and stains on the door handles, and food items that did not belong to us. To make matters worse, our phone charger had been stolen.

We also discovered that the vehicle had been returned with approximately 100 miles less fuel range than when we dropped it off. Not only have we been left out of pocket for the fuel used, but we will now also have to pay for a full valet to restore the interior as it was left in such a disgusting state.

We are genuinely appalled by the lack of care, professionalism, and respect shown towards our vehicle and our property. What is even more concerning is that there were two other couples experiencing similar issues with iPark at the same time.

Based on our experience, we would strongly advise others to avoid using this service.

AVOID LIKE THE PLAGUE!!! This is not a company. It is a sham. A debacle. A disgrace. Drop off was bad enough, but the pick up was hard to believe. I was told it would be a 45-minute wait (already longer than advertised), but it was almost twice that. My car was returned to a different floor with the keys left unattended on top of the tyre! The one staff member speaks poor English and is in no identifiable uniform. I paid an additional £14 at drop off, and £8 on pick up. If regulated they would be shut down swiftly. I could go on, but in summary: STAY CLEAR if you value your time, money and peace of mind!

Avoid!! DO NOT USE this company. Never came up to pick up my car. I had to arrange other parking arrangements in a hurry so I can catch my flight. I asked for a refund but I know well that I’ll never get it!!

AVOID!! AVOID!! AVOID!! We booked 8 days parking at Gatwick Airport from 24th to 31st May 2026 with iPark Gatwick Meet and Greet through compareparkingprices.co.uk costing £109 and no airport fees. We phoned iPark at 11pm on 31st May just as we was picking up our luggage. Not a problem even though it did take a couple of calls for them to answer but we figured that they’ll be busy as a plane has just landed and perhaps we weren’t the only one using them. We were told to go Orange car park Level 4. Then it went downhill. We turned up with another couple and there was a couple already there. We waited, called them again, told car is on it’s way, another family turn up. Repeat, repeat, repeat. In all there were 8 families, some with young children, couples, people waiting for their cars. All had used iPark. One woman actually phoned the police who said they couldn’t do anything, but that was the third call that day about them. One family was told to pick up their car on level 2, so some of us bundled in to the lift with them to ask the driver what was going on. The driver told us to contact the office and then ran away. So we called the office to be told that our car is next. We wait and we wait and we wait. One family found their car in the same space as they’d parked it!! Another was told that their keys had been lost!! Someone else calls the office and their car will be on it’s way soon and that the cars are about 10-12 minutes away. We got a phone call just before 2am to say that our car was on Level 3 with the driver. Car is there, no driver and the keys are left on the driver’s front wheel. Next to it was a Blue Mercedes that we had seen going around the car park an hour and a half earlier, with the owner desperately looking for his key. How much was that going to cost in parking? In the end it took over 100 phone calls and 3 hours to get our car back and cost £8 to exit the car park but we feel we got off lightly compared to other peoples stories that we’ve heard about. They were also mentioned on BBC’s The One Show (June 3rd) last week with other shoddy parking companies.

Compareparkingprices.co.uk emailed us to ask for a review. We wrote a shortened version of the above with a 1 star review (can’t leave zero) and haven’t seen it since. I’m guessing they don’t want other people to see poor reviews.

What a bunch o losers. Zero respect for customers cars and time. What supposed to be a premium meet&greet experience ended up being chasing absent drivers, waiting, moving car around car park, then waiting again. Upon return you got your car back with few more dings and scratches handed by driver that don't speak english. Basically dinghy boys learning to drive using customers cars. Avoid those criminals

Arrived at Gatwick after travelling from Spain. Made the call and was told cat would be with me in 30 minutes. Hours later and many calls my car finally arrived. This is suppose to be a valet service. It would have been cheaper and quicker to park off site and use the bus and leave car at car park. A terrible service and terrible company. Do not use.

NEVER EVER USE THESE PEOPLE!!! YOUR CAR IS NOT SECURE AT ALL! THEY EITHER LEAVE YOUR CAR INSIDE THE SHORT STAY CAR PARK FOR THE DURATION OF YOUR HOLIDAY OR IT GETS PARKED INSIDE A CLOSED DOWN BEST WESTERN HOTEL IN HORLEY CALLED BEST WESTERN SKYLANE HOTEL ON BONEHURST ROAD! THEY HAVE NO OFFICE AND THEY KEEP YOUR KEYS IN THE BOOT OF A CAR AT THE DISUSED HOTEL WHICH IS CURRENTLY UNDER GOVERNMENT CONTROL AND USED FOR AN IMMIGRATION HOTEL. THEY ARE USING THE IMMIGRANTS AS DRIVERS OF CUSTOMERS CARS, THEY HAVE NO PAPERWORK AT ALL THE HANDOVER POINT YOU END UP WITH NO LEGAL GROUNDS WHEN THEY CAN'T FIND YOUR CAR OR KEYS! PLEASE SEE THE NUMBER FOR THE CONTROLLER IT IS A BLOKE CALLED RAKESH WHO OWNS THIS BUSINESS AND HE LIVES IN PAKISTAN. 07951363108 IS THE CONTROLLERS NUMBER! ALSO IF YOU LOOK ON BBC I-PLAYER AND SEARCH FOR THE ONE SHOW YOU WILL SEE THIS COMPANY EXPOSED BY WATCHDOG ON THE EPISODE SHOWN ON 03.06.2026 (4 DAYS AGO). PS THERE ARE NO CAMERAS IN THE CAR PARK WHERE CARS AND KEYS ARE STORED. IF YOU CAN TRACK YOUR CAR IF YOU ARE HOLIDAY MAKE SURE THEY ARE NOT USING YOUR CAR AS THEY HAVE WITH OTHERS AS WELL AS DAMAGING CARS. WITHOUT ANY PAPERWORK TO SIGN OVER THE WHOLE CLAIM PROCESS IS IMPOSSIBLE. THEY LOST MY CAR KEY AND DID NOT CARE AT ALL AS NO APOLOGIES, NO CALLS RETURNED WITH UPDATES EITHER, THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. I REALLY HOPE THE OWNERS ARE PROSECUTED BY THE AUTHORITIES AND JAILED FOR THEIR CRIMES. I ALSO SUSPECT THEY ARE CLONING PEOPLES KEYS TOO SO DO NOT GIVE ANY ADDRESS DETAILS TO THEM. I FEEL SO SORRY FOR THE 1000S OF PEOPLE THAT HAVE BEEN SCAMMED BY THEM. EVERY SINGLE ONE OF THEM ARE AWARE EVEN THOUGH THEY ALL PRETEND TO NOT UNDERSTAND.

DO NOT USE. TLDR: dreadful experience waiting 2 hours to bring car back.

Long story for those interested:

Car was moved 8 days into 10 day holiday 3 miles away to best western carpark. Waited 2 hours after landing, called and spoke to someone four times to be told “10 mins” each time. I am pregnant. No seating. They wouldn’t tell us where our keys are. Only knew where car was as we could track it. Waited for our car for over TWO HOURS.

We waited with other families and not a single one had a good experience, in fact, some worse than ours.

Guy waited 2.5 hours with no communication.
Other couple waited 4 hours (they lost their key and then their car)
Other couple had their key left on their tire but weren’t told which voids insurance!
Family had their car left in the carpark 6 level 5 for their whole holiday, unlocked, seats were down, smelt of smoke and compartments opened with ornament stolen. They were told they couldn’t move it as “battery dead” (because someone has obviously left the door open) so were being charged £700 for the carpark fee… Their second car was “dropped off” on a different floor without them being told cor over 2 hours so also had a larger ticket on that car too.
Lovely family were told 10 mins several times. They had two young children. Company refused to tell them where their car was. Also waited 2 hours.

IMPORTANT: different companies all use the same number to call (which goes through to full voicemail box). They have a single WhatsApp group where they just put reg plates in the chat but they still have no idea where the cars are kept. It’s only when we told the third guy that we can track our car to the best western that they went to get it.

Also have to pay the carpark £8 drop off charge both in and out but be aware - they may give you someone else’s ticket on the way out which doesn’t correspond to your reg plate meaning you may be hit with a huge fine later on.

Can’t believe Gatwick Airport are allowing this cowboy scam business to continue on their premises.

DO NOT USE THIS COMPANY!!!!!!!!!!!!!
I wish we had read the reviews before we booked with the company, read them once on holiday which ruined my week.
When we dropped the car off we didn't have the best impression, no uniformed drivers, no sign of anyone! Eventually someone turned up after about 40 minutes to collect keys. We then had to pay £8 for him to exit the car park.
Upon return we were met with a sea of customers all waiting for their cars to be returned. Some has had their keys lost, some could not locate their cars. A few had fines as their cars had nebver been moved from the short stay, one had a fine of £700. NCP car parl does not help, they are part of the problem.

We took 4 hours to locate our car after about 10 phone calls. My husband had to go to a local hotel being used for immgration to be met with our car that had been vandalised. Tyre slashed.
Hotel owner was really kind and is nothing to do with scammer, he provided CCTV footage of them driver our car on total flat. We had footprints on our bonnet.
Met with hostile behaviour, no one wants to help.
Husband also found a car they were using to store all the keys, keys to Bentleys, Porsches and defenders all piled up in the back of a VW. Unbeleivebale.
Police been contacted and are looking into them, they said they are already well aware of issues. They were also on BBC Watchdog last night!

Director of company is Muhammad Mashood SAQIB
and operates under these names:
IPARK LIMITED (16115952)
MY CAR CARE LIMITED (16971902)
GATWICK AIRPORT PARKING SPACES LIMITED (15314593)
PARK COMPARE LIMITED (15808909)

They have set up their own comparison site compare the parking which only shows their scam companies.
My youngest child was so traumatised by the events that he was physically sick all night.
Will only ever use a taxi in future

Never again. Deceitful and rude. On the airport parking comparison website they publish only positive reviews.
On leaving the car they weren’t picking up the phone and sending us straight voicemail for half an hour. At the airport we had to literally search for them. Found someone on floor number 3 instead of 5 as advised. We didn’t hear a word of apologies only’we are very busy’.
Car pick up was even worse. We called after passport control at 11:51 we finally received our car at 12:45, after many calls. On booking is stated the car will be delivered within 25-30 minutes of our call. At 12:22 we were told they are just there. Impolite older bearded guy was a nightmare. Car was clearly used by someone who even left a can of red bull. Things from the glove compartment were taken out and put on the seat. Almost 70 miles extra driven. Not a word of apology. Just opposite. We only heard we are not the only customers! And to top it all the airport parking ticket (£8) that was ‘included’ in the price was not paid by them as we discovered at the gate.

WARNING – Avoid this company if you value your time, your money, and a stress-free journey.

My experience with I Park Limited at Gatwick was extremely disappointing from start to finish.

When departing, the driver arrived so late to collect the vehicle that we came dangerously close to missing our flight. The whole purpose of using a meet-and-greet parking service is convenience and peace of mind, but this service created exactly the opposite.

On our return, the situation was no better. We were left waiting for approximately one hour before our vehicle was finally returned. After a long journey, this was completely unacceptable.

To make matters worse, I was then forced to pay an additional £8 exit charge before I could leave Gatwick. This was despite the driver who returned the vehicle specifically telling me that everything had already been settled. Either the company failed to pay the charge as promised, or their staff provided incorrect information. In either case, the customer should not be left dealing with unexpected costs and confusion.

The service was unreliable, poorly organised, and caused unnecessary stress both at the start and end of our trip. Based on my experience, I cannot recommend this company and would strongly advise travellers to consider alternative parking providers.

Use at your own risk. There are many parking companies serving Gatwick, and after this experience I wish I had chosen one of them instead.

If I could give no stars I would. Absolutely shocking, waited almost 2 hours on arrival for them to pick up the car, they were rude & kept avoiding phone calls. There were no spaces on the level we were advised to go to and a driver came and ended up taking a whole load of keys whilst a whole load of cars were parked along where the lifts were.
Then on arrival we waited over an hour at 3am after being told they couldn’t locate the vehicle. Absolutely shocking, avoid at all costs.