Iceland Bewertungen 

Driver parked on 2 footpaths..

Today one of my neighbours had a delivery from Iceland, when the guy turned up he parked his van (Reg: PK72WBY) right in front out block of flats, not only blocking 2 pavements but also a grass patch that has not seen water for months. He drove his van right up to our front door dropped off the food and left.

I've never seen such lazy parking as there are 2 empty car parks on either side of the 2 pavements and 20 meter grass patch.

Iceland should be a shamed of themselves for letting their drivers illegally park like that. It has been reported to the police, DVLA and local council with CCTV footage and photos of the reg plate.

2nd delivery. Ordered 22 items from the Rawtenstall store, recieved 9 items. Rang Iceland, I struggled to understand what the woman was saying and she struggled to understand what I was saying. She asked me to name every missing item as she had to write it down, she said she couldn't see what I had ordered. I was put on hold many times and for so long I thought she had hung up. A very difficult long phone call. She said I will get an email reciept with the missing items listed and the money will go in my account in 5 days. The cost of my missing items was £18. The email reciept said my missing items cost £24.90 and the total refund is £16.26. Im very disappointed and shocked with their service.

Food came fresh and in good condition. The delivery driver, Spencer (Manchester area) is always extremely friendly and helpful when he delivers our food, and as always went above and beyond to make our delivery as easy as possible with a cheerful attitude. One of the best drivers I've encountered when ordering with Iceland. He definitely deserves some recognition for his positive attitude and amazing customer service.

My order was supposed to be last Friday between 5/7 waited in as we were supposed to be going out he turned up 7.30 too late to be messing around in freezer so he took it back heard nothing from my email to customer service on Tuesday asking when I will get refund feel so let down by this company

I dont understand how iceland has gone down hill so fast they used to be on time or ealier and always was informed about anything. This is the second time I have a late order still waiting an hour later customer service number tried contacting the store and no one answered and they dont know what to do which doesn't help anyone, haven't recived any text just emails and delivery said completed but haven't got it (£300 worth of shopping), have been advised to just wait but that doesn't help. I will not be a customer to them anymore and the last delivery guy exspected me and my partner to help him bring our own shopping from the van to the door, I didn't as I couldn't leave kids unattended in the house and my other half helped due to our frozen food slowly defrosting

Visited the Mold FW store yesterday and was very appreciative of the help provided by the store staff when my autistic grandson started playing up. They even offered to load my shopping in the car for me, but I was able to do that. I will always be grateful for their assistance and wonderful customer service. 👏👏👏

Ordered £150 worth of food then decided to add more to the order within a short time.The additions were £26 and Iceland charged me £40.After numerous contacts with customer service they wouldn't budge claiming they could find what the additional items were even though I Sent them a list of the products. My advice to people before you pay is double check what's in your basket and the price they are charging you as they appear to be able to charge what they want

The very amateur shop. Selling out of date food. The company did not want to know when I made a complaint about buying out of date food and consuming it. Customer service team are exceptionally inexperienced and unhelpful. I won't be shopping at Iceland ever again. Not a pleasant experience.

Tried to place an order online as I am severely disabled and house bound. Had a browse through the site making sure what I needed to order was in stock. It was. Went back to place the items in my basket to find that some have disappeared. Logged out and back in again. Same thing. This has happened before and I reply on sites like this to be able to get food. Totally frustrating. Iceland need to get their act together. I won't mention this bagless delivery farce either. I have finished with Iceland and their inefficiency. Will shop elsewhere in future. They don't deserve my custom.

Michael was very kind and helpful delivered fast and was respectful very friendly and nice to communicate from my daughter Aamirah she really like hin thank you Michael

Going bagless was the worst thing iceland have done! Just got my shopping delivered and as a heavily pregnant woman it was the most stressful chaotic experience..the delivery driver was panicking as traffic was backing up my shopping was getting thrown into my hall way I now have to pick it all up off the floor and carry it into the kitchen, this is a terrible change they have made and I couldn’t imagine how an elderly or disabled person would manage with this. As someone who has been getting iceland deliveries for the passed 9 years consistently this will be my last as it’s honestly not worth the hassle and you don’t get a lot for your money like you used to.

I had a terrible experience with Iceland customer service the staff were not train was very poor run by unprofessional people. The manager wouldn’t come to the phone bunch of excuses. I’ve ordered food online with Iceland. The time slot was 8 am to 10 am. I didn’t get my order all day rang twice every time it was the same situation. Nothing got resolved. I’m still waiting for my refund. Never going to go online with Iceland ever again. The manager didn’t even bother to speak to me over the phone to resolve my situation. Very disappointed and very upset  terrible terrible it is not acceptable half of the time they will not pick up the phone  most of the staff were foreigners they did not speak English properly couldn’t resolve a situation

All I can say is your delivery service is great but, I’ve noticed with some of the items I purchase like the Beef HotPot in particular, the contents of the mince is reduced dramatically. What is going on?

Twice now, a significant portion of my order has not been delivered. Getting the absolute runaround from their support team. Being asked to resubmit the request for a refund, but the website doesn't allow you to do that. I was asked for my bonus card number, which doesn't exist. Seriously, would not recommend this company. I gave them the benefit of the doubt once. Never again!

Disappointed with a couple of items . Opened the bread to find mould and the best before date was only 1 day away. Same problem with the potatoes with only 1 day before the best before date and unusable. I won't be buying any fresh items from Iceland anymore as the quality is poor.

I was in Iceland Huntingdon and served at the till by a man in glasse today 20th July around midday. what a great customer experience myself and my 2 boys had. 5 star.

I ordered a delivery from Iceland. Their website is good and the delivery driver was lovely. I opened my beer and it tasted awful, checked best before date and it was over a month out of date! Contacted customer service who are just awful! Wanted details, I sent a screenshot with all these details, two days later they thanked me for screenshot but wanted the exact same details written separately. I’m sorry but are they idiots! And all this delay and out of date produce is still being sold I presume! Any other store and it would be sorted immediately. This is my second experience with customer service and Iceland seriously needs to do some training. I have never experienced such rude, incompetent staff before. I will shop in store carefully checking dates but would never order again, it’s just not worth the risk of having to deal with customer service. Iceland look at the reviews and sort this out!

Simply, l hate the fact that you have to unpack the crates on your doorstep when ordering online, an inconvenience for an able bodied person, a real problem for disabled people.

I dont think another one star will bother these as they clearly don't reply or seem apologetic. It looks like someone had exactly the same experience as me obviously there is something lacking with their Security staff. On the 5th July I went in to my local Blackheath store for a few items purchased them was asked if needed a receipt being considerate thought it was a unnecessary waste said no thanks and left I literally got around the corner and thought I have been charged wrong price for pizza so went back checked the price and then walked to the tills less than one minute. Pulled pizza out of my shopping bag and asked girl to check price oh I paid more than that Security bloke raced over you paid for that yes I have just took it out of my bag have you got receipt? no didnt need one. He then told me i was going no where so I turned to the girl who had served me 5 mins back and brain dead said don't know i said look at your cameras and I purchased 3 items that are all in my bag wasnt interested in them . I said you need to get a Manager dont accuse me of theft and refuse me to leave i was absolutely seething at this point he started filming me and I did him someone who I misguidedly believe was a Manager came over I demanded he view camera about 10 mins of being refused exit I walked down to where he had supposedly gone to view and another mouthy s cu. m bag came out and told me to get out of the store I said who do you think you are talking to I was expecting an apology not abuse get out. I kicked up a massive fuss and said you get the police if you are calling me a thief it is the easiest thing in the world to confirm my purchases which I believe they did but were to pig ignorant to apologise. At this point the s. cu.m bag Security bloke said I will physically drag you out of hear now I said you lay one finger on me and I am getting the police i think this jobsworth has to prove his worth there by occasionally stopping genuine customers I think he regretted stopping me. Then the professional Manager came over and literally squealed at me in front of customers to get out now your a credit to Iceland well done Manager the Security blokes parting shot was i was banned from there i couldnt believe this I. D i. 0t actually thought I would ever spend another penny in there .Customer Services usual generic crap this will be investigated and escalated so this does not happen again I couldn't care less about your so called investigation damage was already done hope someone else is more angry than me in your store next time