A lovely member of staff, Chichi, helped me with my replacement items. Very friendly and tried to answer all my questions. She was very competent and reassuring.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Mehr ansehen
Unternehmen hat geantwortet
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Mehr ansehen
Unternehmen hat geantwortet
I was very lucky to get Bee to handle my complaint. She dealt with my problem so well with care for the customer. She's an asset to Home Appliances and very professional. I'm very grateful it has all... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktinformationen
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They were helpful and efficient
They were helpful and efficient, my washing machine was fixed within 48hour after reporting it not working, pleasant and helpful technicians.

Antwort von Home Appliance Guard
Engineer booked in for 3 days after…
Engineer booked in for 3 days after initial call made, but do have the option to choose a suitable date, had to wait 2 weeks for parts as 1 wasn't available. Repair ended up being fidlier than expected but engineer went above and beyond to get it fixed!

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yur service is first class for our…washing machine
yur service is first class for our washing machine repairs

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The engineer was very knowledgeable
The engineer was very knowledgeable, courteous and professional. Great job!

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I've been with this company for years
I've been with this company for years, always found them very reliable. They also seem to find good businesses to carry out the work for them. I would thoroughly recommend them.

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Advance Warning of Appointment Time Change
Home Appliance Guard have been excellent - except that the company they referred me to to come and fix my washing machine arrived 15mins earlier than scheduled with no advance warning and no request whether it would be OK. As it was scheduled for 9am, 15 mins was significant - luckily I was dressed!!

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Sadie was very polite and helpful
Sadie was very polite and helpful. I have been with Homeguard for many years and have found them approachable and ready to accommodate a customers needs.

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Customer service really helpful
Customer service really helpful. Kept informed of everything by email and txt. Engineer came in the time slot I was given. Janis was polite, explained what he was doing, fixed problem quickly and efficiently.

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Great service
Great service, engineer was out within 3 days to fix my washing machine, it needed a new part, Mark Ward from the Domestic Heroes team had the part needed on his van and it was fixed in no time, nice guy thankyou.

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Great service
Shannon was very helpful and helpful

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Janis arrived on time
Janis arrived on time. He was polite and informed me of job progress throughout.

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Good customer service as always a very…
Good customer service as always a very friendly and helpful 😊 I'm sorry I couldn't remember the date exactly.

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Answered the phone quite quickly we're…
Answered the phone quite quickly we're very helpful passing me through to the repairs line once my original enquiry was dealt with. The engineer rang me within 24 hrs and I only had to wait a couple of days for the part to arrive and be fitted

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How helpful janis is.
I was glad to see janis again, he is caring and a very nice person to talk to. He always has a smile on his face, and very helpful, he is like a gentle giant because he is so tall.He always manages to sort the problem and is very efficient.

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As always a helpful friendly service…
As always a helpful friendly service nothing too much trouble

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Friendly, pleasant and efficient
We have met Yanis before. He came to fix our old LG machine. Nice to see him again with our newish machine. He’s friendly, efficient and sorted out our washing machine quickly. Thank you Yanis. Very pleased.

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Recommended
Me and my good lady gave been with Home Appliance Guard for 10+ years and the service from reporting any fault has been dealt with in a very profeesional and courteous manner, from the first phone call to the engineer visiting and resolving problem. To add the engineer Yanis was first class.

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Really pleased with all aspects of this…
Really pleased with all aspects of this company. From the time I rung to give them details of my appliance not working until new delivery. I spoke to Sadie today and everything has been spit on. Thankyou for help.

Antwort von Home Appliance Guard
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







