This company is probably the worst services company in UK. They cannot generate Fee letters on a timely basis.(deadline was yesterday for 2026!!) They write letters regarding roofworks which they cann... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I recently purchased an apt and in order to try and find my feet with this and how the manangent company worked etc I had the pleasure of dealing with Sophie May on several occasions who manages our... Mehr ansehen
Unternehmen hat geantwortet
Jasmine Rekhi dealt with my request professionally. She was polite on the call, quickly understood the problem and made esure that funds.were switched over to the correct account in a timely manner
Unternehmen hat geantwortet
I phone PM Rebecca Midsum few weeks ago did not pic up i email sent morning and afternoon no reply then think the week after I Evan left message for her to call back nothing. I email he boss Anne Rid... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HML Group are a leading property management company. With over 50 years' experience, we are committed to ensuring your home is handled with care. Whilst our focus is on providing the best possible property management services, we can also offer our clients associated professional and tailored services. This strengthens our overall service offering, helping to take the stresses out of the day to day management of your property. These services range from Surveying, Lettings, Insurance, Health & Safety and much more!
Kontaktinformationen
The Quadrant 11, TW9 1BP, Richmond, Vereinigtes Königreich
- 020 8948 3211
- lets.talk@hmlgroup.com
- www.hmlgroup.com
3.0
Akzeptabel
1297 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thank you Jasmine Rekhi
I sent an email through regarding some difficulty I encountered and Jasmine Rekhi was extremely helpful and compassionate. Thank you so much for helping in such a vulnerable time.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Good afternoon,
Thank you so much for leaving such a positive review regarding your experience with Jasmine, it's always a pleasure to read such positive feedback! We hope to be of help again if you need us.
-Joe.
Attempting to buy a property under HML
Attempting to buy a property under HML and simarc is slowest most painful experience I have ever gone through. We are in 11 months into attempting to purchase a minor 1 bedroom flat and both companies are taking weeks and months to reply to simple enquires such as fire safety questions which should be information ready to hand. I am very worried if I do end up finalising this property having to deal with incompetent companies like this as my management agent. I bet however they press you when owed money but when requesting information it’s incredibly slow
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hi Sam,
Thank you for taking the time to leave a review, I'm sorry to read that your sale enquiries have been delayed. It's difficult to suggest an exact solution as there can often be a number of factors that may delay the sale process or pre-sale enquiry answers. We're often unable to liaise with prospective buyers directly, unfortunately, we can only speak to the seller or the solicitor working on their behalf due to data protection, I can only encourage you to speak with the sellers solicitor and ask them to contact our pre-sale team or the customer experience team on customerexperience@vegnergroup.com and we'd be happy to enquire on your behalf.
-Joe.
Fast response
when I needed them they responded quickly
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Good afternoon, thank you so much for leaving us such a positive review, we're very happy to have been able to provide such prompt service! We hope you have a lovely day.
-Joe
Lost so much money with them.
Lost so much money with them.
Didn’t collect service charge correctly, did not let me know in time. Didn’t let me know the leaseholders were unhappy with the service
28. September 2024
Bewertung ohne vorherige Einladung
Antwort von HML Group
Good afternoon,
I'm sorry to read that you've had such a negative experience, I'd be very keen to understand more of this situation, please contact our team on customerexperience@vegnergroup.com with the details of what exactly happened and how you were affected and our team will look into the matter promptly.
-Joe.
Been chasing them to administer my…
Been chasing them to administer my building for over a month, I've made over 10 calls with promise of a call back that never come!..
Lost hours of my time chasing them.
Zero accountability, poor service.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hello Mr Pegg,
Thank you for leaving a review, I'm sorry to hear your experience to date has been so negative. Please may I request you contact our customer experience team on customerexperience@vegnergroup.com with the details of what you're pursuing in regard to your property, our team would be happy to escalate the matter on your behalf.
-Joe.
If there was the option to give zero…
If there was the option to give zero stars, I would because we receive zero service.
Ignoring emails, not taking calls
There is a an on-going complaint against this company for the whole of our estate.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Good afternoon,
Thank you for taking the time to review your experience with HML, I am very sorry to read that you've had such a negative experience with our East Malling team. I would be very eager to look into the concerns regarding over charging that you've outlined here, may I ask you to contact our customer experience team urgently on email or via the portal at customerexperience@vegnergroup.com.
I would also take the opportunity to remind you that, in addition to the audited accounts you should receive annually, you have the right to personally review all expenditure and invoices yourself either electronically or in person at the office, should you continue to have any concerns about charging or recharging residents.
-Joe.
This company are Crook
Should Investigate the HML West bury trym in Bristol manage by Nicholas Maton . We are getting over charges with no maintenance to check the place , no cleaner in our building. The place is a joke where we live in.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hello Xute,
I have read this and your other reviews of HML, I do understand that you have an outstanding issue with our Bristol team, our team would be more than happy to investigate the matter and help if we can, we would just require you to reach out with any information you can provide. Please contact customerexperience@vegnergroup.com with your information and we'll assist you in any way we can.
-Joe.
Quick and friendly response from Ambily…
Quick and friendly response from Ambily Parameswaran.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Good afternoon Mr Rutherford,
Thank you for taking the time to leave us a review, I was very happy to read that Ambily was able to help!
I have passed along your feedback to Ambily's line manager to acknowledge, we hope we can be of assistance again, should you require it.
-Joe.
Rubbish Company
They used to hold the reminder letter not posted then they can have an excuse to raise further charges.
I received their reminder letter on 31 Jul 25 but their letter dated on 21 Jul 25. So they had excuse to transfer to Debt collection and charged me £948.21.
Another 1st Reminder letter dated on 23rd Jul and Final reminder letter dated on 6 Aug Both I received on 13 Aug. They had another excuse to raise an arrear management fee.
I have questions if they can post all the letters immediately why I need to pay more.
They are deliberately to do this to raise more income.
How terrible is.
1st update, this company is really terrible. They push all the responsibility to Royal Mail. How rubbish is
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hello,
Thank you for taking the time to leave us feedback on your experience with HML, I have read both this and your previous review regarding late fees. It is certainly not practised that reminder letters are retained for the purposes of raising fees, please be advised that our team tracks when letters are posted in the interest of transparency. Please also be advised that, should you wish to be kept up to date as soon as possible, that we would recommend using the HML connect portal, on the portal you're able to view your service charge budget, application for payment and full account status as soon as they're updated, ensuring your kept completely up to date with news, maintenance updates and your property's service charge.
If you have any further questions or concerns, please don't hesitate to reach out to our team at customerexperience@vegnergroup.com.
-Joe.
Great Service
We have had a good experience with HML for many years. Our account is always available to view and easy to use and budget ahead.
We recently needed help regarding our house move and the management pack. I spoke with Juliana at HML. She was lovely. Put a request in straight away, advised me and put my mind ant ease. Had confirmation that my request had been done. Great, prompt service. Thank you.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hello Hellen,
Thank you so much for taking the time to leave such a glowing review with us. It was lovely to read your feedback on your experience, specifically, Juliana's service! We appreciate all feedback and I will ensure your review reaches Juliana's line manager.
-Joe.
Superb and immediate service!
Superb and immediate service!
This is the second time I have had contact with HML and Amy and Tahira were helpful and efficient on both occasions. The transactions went through smoothly and they went above and beyond to provide me with the appropriate documentation well before the due date. Thank you so much!
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hello Helen,
Thank you for taking the time to leave us some feedback, it was lovely to read such a glowing review of Amy & Tahirah from our back-office team. I'm certain that they'll be pleased to read your review so I will ensure that this feedback is passed along to their manager.
-Joe.
Shock Hike in service charges
I live in Birmingham. I own a leasehold property, a 2 bedroomed flat. I have had it for 8 years. There are 12 flats in the building altogether. Property management fees to HML have gradually increased over the years. I paid £1159.48 service charge on April 24th 2025 and £62.50 ground rent in February 2025. This August I received a demand for £3,200. They are putting in new fire doors although these have not been put in yet. Can such an almost 300% hike be justified? It is a complete shock.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hi Susan,
Thank you for taking the time to leave feedback with us, I'm sorry to read you've seen such a rise in your service charge. From your description here, it seems as though the rise in costs is attributed to the new fire doors that are due to be installed, if so, this would likely be a one-off cost to ensure your building is fire-safe and compliant, it is usually the case that funds for works must be collected in advance.
I do appreciate that any increase in cost can be an unwelcome surprise, based on the information provided, your service charge may well revert back to a similar amount that was due in April once the required works have been completed. If you have any additional concerns or questions, please contact our customer experience team on customerexperience@vegnergroup.com and one of our agents would be happy to help.
-Joe.
Concerning
I contacted HML on 3rd August to confirm I was willing to pay my arrears in full (excluding unfair extras). Instead of working with me, HML passed the account to Property Debt Collection Ltd just five days later, on 8th August.
Neither HML nor Property Debt Collection Ltd offered any assistance or understanding despite the fact I had already tried to resolve the matter directly. HML’s demand included a £96 “arrears fee”, and the debt agency then tried to add a further £276 “collection fee” on top almost as much as the arrears themselves.
In my experience, this shows a heavy-handed and unsympathetic approach, with unnecessary escalation and unreasonable charges.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hello Jim,
Thank you for taking the time to leave a review with us. Although we never want to refer any customer to a collection agency or process, it's often the case that we are required to refer any instances of non-payment to debt collection as per the terms of our management agreement of the tenants of the lease/TP1 of the building or property in question. I do appreciate, however, that each case is different and I'm not familiar with your situation, may I advise you to speak with PDC if you have received a letter from them as they will be able to discuss and support your arrears, I would also encourage you to contact our customer experience team at customerexperience@vegnergroup.com if you have any concerns surrounding your referral to PDC.
-Joe.
Not professional
Poor communication and take forever to resolve simple issues.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hello, I'm sorry to read you've not had a good experience with the team, if you still require help or have yet to inform our team of the delay for communication or resolutions, may we ask that you contact the customer experience team at customerexperience@vegnergroup.comwith the details of what you require and we'd be happy to help.
-Joe.
Shayana was very clear with her…
Shayana was very clear with her instructions and very helpful.
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hi Yvonne,
Thank you so much for taking the time to leave a review for Shayana! We listen to all feedback but it always a pleasure to hear about such positive experiences.
We hope to be of help again if you need us.
-Joe.
Very kind support and very professional
Very kind support and very professional
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hi Ron,
Thank you very much for your positive review, we're always pleased to hear when we've been able to help!
Have a lovely day.
-Joe.
Hml (beehive) please give me my invoice…
Hml (beehive) please give me my invoice for the ground rent at the Spinnings Summerseat I cannot sell my property without it ive asked so many times I am trying to contact the lease holder Stuart to see if he can sort it this is so unfair i need it for the solicitors
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Good afternoon Rod,
Thank you for reaching out, I can see that you require a ground rent invoice, I'm certain one of our team can help with this, please contact customerexerpience@vegnergroup.com with the details of the invoice you require and we'll contact the relevant team.
-Joe.
Criminals
This property management company have increased my property management fees by 110% to line their own pockets. These people are criminals and should be in prison. They rob from everyday people.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hi Alex,
I'm sorry to read your review, I can appreciate that any rise in service charge can be an unwelcome change for leaseholders, it is unfortunately the case that rises are often unavoidable over time. If you'd like any clarity or a breakdown of your service charge budget or expenditure you can contact your property manager who will able to assist you. Please be advised you can also email customerexperience@vegnergroup.com or call any one of our HML offices if you'd like to speak to one of our agents, we're always happy to help.
-Joe.
HML are useless
HML are useless - despite multiple complaints they fail on every level! I am moving because I just can't stand dealing with them anymore - my flat was sold with lot's of additional perks like resident parking, grounds maintenance etc.. which I based my decision on and HML have failed to deliver on all of them. Every year they raise the service charge whilst providing the residents with less service. When I've emailed them to complain they are extremely dismissive and condescending especially John Whelpdale - avoid them at all costs
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Hi Danielle,
Thank you for taking the time to leave us feedback, I'm sorry to hear your experience has been so negative to date.
I appreciate you state your moving from your current property but may I request you contact the customer experience team (customerexperience@vegnergroup.com by email or call our offices) if you haven't already? We take all feedback very seriously and are always trying to improve our service, any insight on how we or one of our managers have failed to uphold an excellent standard of service would be gratefully received and followed-up on.
-Joe.
I have had an ongoing issue for many…
I have had an ongoing issue for many years with accounts.
Another phone call last week to query a demand after I had paid my invoice was answered by Jasmine Rekhi.
She was most helpful and within a couple of days had managed to get my issue cleared up once and for all.
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HML Group
Good afternoon,
Thank you for getting in touch regarding the experience you had with us, it's lovely to hear that Jasmine was able to help! I will ensure that your feedback is passed along to the team.
Thanks,
-Joe.
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