pbm Property Management Bewertungen 460

Had another interaction with Noah John last week and he continues to be super helpful. He is a credit to PBM

Olivia was very helpful she was knowledgeable and provided feedback within a timely manor to date the team have been great

I moved into my property in 2024 and my experience with PBM has been largely disappointing. There are numerous issues within the building that clearly fall under their responsibility, yet there is little to no acknowledgement or meaningful communication about when these matters will be addressed, or why they remain unresolved. It is particularly concerning that there is reportedly a list of around 130 outstanding jobs, many of which have been dragged on for an unreasonably long time with no clear plan or timeline for completion.
PBM are, however, very quick to charge additional fees, often hiding behind overly rigid and inflexible interpretations of regulations. This creates the impression of a one‑sided arrangement, where residents are expected to pay increasing costs while receiving very little in return.
This experience is shared by many residents. The fees are high, but the service provided does not reflect them. The communal areas are so poorly maintained that I feel embarrassed to invite people to visit — they resemble those of a badly run property, and in all honesty, many council blocks of flats are far better managed.
The situation has become so stressful that my anxiety is exacerbated every time I receive an email from PBM, as these communications tend to generate frustration rather than offer solutions. Overall, this feels like poor value for money and a lack of accountability.

I have lived in a pbm property for 2 years now. I have had 3 different property managers in this time. Response times are long, that is if you even get a response (I have sent the same email twice and still yet to receive a response but others have been replied to). Lack of visits to the property from management are blamed on issues I have been raising for the last two years. There has been 0 decorative improvement to the property and fees have gone up by almost 50% (its now over £2000 a year). I would avoid ever using a PBM property.

Sabrina was super efficient, responding to our emails virtually instantly......what a breath of fresh air.

Exceptional !!

I requested PBM to register me for email communication, Olivia took my case and efficiently & quickly got the process completed in a jiffy . Thank you for the help and quick turnaround. Much appreciated.

This was a fantastic time me and my kids had much fun 🤩 I am so glad u guys do this well done, thank you

Olivia was very helpful and managed to promptly resolve my query.

They are a cash cow just behind the cash, with zero service provided for freehold houses. As there is no regulation, since last 2 years nothing has been maintained but service charge demands keep coming. Still waiting for a call back from estate manager. Chasing me for the service charge for a period where they were not even managing this estate and we were with a different management company. After being tired of fighting, I even agreed to pay this disputed amount in installments. While I've paid 3 different payments so far to this amount, I received another demand for late payment fee. Funny part this time was, when I called back asking them to take this fee off the account and as agreed my account should have been on hold, I was told that they need to speak to their CEO/CCO. Hahaha, they need to reach out to a C-suite person for my small remaining amount of £290.

No promises are kept by this management agent!

Nadia and Olivia from the company were very responsive and prompt in providing the requested details. Good CRM team for Kennet Island, Reading.

Mihir at PBM was incredibly helpful. He is polite and goes above and beyond to help the residents. His response time is quick and efficient and his communication is very clear. He helped resolve all the teething issues in my flat when I moved in.

Positive experience when looking to change my correspondence details. I went through initially to the wrong person but he very quickly put me in contact with the correct team who made the change promptly and efficiently.

I approached PBM in need of a particular form for my apartment at Kennet Island, Reading and within 24 hours had a response from Olivia Butler with the form attached that I needed. Very good service.
Thank you.

I work under pressure most of the time and obtaining up to date Service Charge Information is usually the outstanding information required Oliver Butler came back to me quickly and efficiently with the required information which was appreciated

Re: Sandra, PBM Credit Control

Cool & efficient, calm & collected, productive over busy, a breath of fresh air, a rainbow to someone's cloud... OK, maybe the last one's pushing it a bit! But it's funny just how much one can pick up about a person & service just by being on the end of a few emails, when exceptional.

I spoke to Olivia Butler this morning regarding missing information on 2 of my properties, she was efficient very pleasant to speak to and sorted out my query within minutes.
I would highly recommend this service.

Useless management company. Do not fix maintenance issues which are reported. Poor communication. Rising fees despite no management. Bellway have terminated the contract which we are pleased about.

Olivia Butler was superb. Had a couple of questions and had answers within the hour. Straight to the point and explained really well. Brilliant customer service.