My cat has insurance with Healthy Pets. Luckily since joining for insurance February 2026 he's not been ill, so we've not made any claims thus far, and the premiums are very reasonable. My previous in... Mehr ansehen
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Das sagen Bewerter
Purchased pet insurance via Moneysupermarket.com. However, we haven't received any form of order acknowledgement, policy details, etc., only repeated reminders to complete a Trustpilot review. The... Mehr ansehen
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My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... Mehr ansehen
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Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Kontaktinformationen
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Vereinigtes Königreich
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4.5
Hervorragend
3686 Bewertungen
Bittet Kunden um Bewertungen
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I contacted healthy pets regarding my…
I contacted healthy pets regarding my kittens accident they sent the claim form via email for me to download however my knowledge on technology is very basic I've emailed and called healthy pets regarding this issue and asked for them to send me out a claim form via paper to my home address it's been nearly 2 weeks I'm still awaiting on the claim form from healthy pets I have apologized for this inconvenience that this may cause healthy pets to have them send me out a claim form via paper in the post . I'm now finding this whole situation extremely stressful I had thought that my stress would have disappeared by now since we have our kitten Lewis home from the vet hospital Edinburgh but stress has continued since I still haven't received the claim form in the post . I had expected the claim form by now.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
We are truly sorry to hear about the stress and inconvenience you've experienced while trying to obtain the claim form for your kitten, Lewis. We understand how important it is to have this sorted, especially after such a worrying time with his accident. We sincerely apologise for the delay in receiving the paper claim form you requested.
Our team have raised a complaint on your behalf with the concerns you have raised in this review. Our complaints team will be in contact directly once they have reviewed it.
Kind regards,
Michelle @ Healthy Pets
Half the price of my renewal quote with…
Half the price of my renewal quote with a different company, for exactly the same level of cover! Easy to buy online via comparison site.
28. Juli 2026
Antwort von Healthy Pets Insurance
We are incredibly grateful for your positive feedback and for taking the time to share your experience with us. It is wonderful to hear that your digital registration via the comparison platform was completely straightforward, and we are absolutely delighted that we could slash your existing premium by 50% while fully matching your required protection. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
Very happy with setting up process
My experience to set my pet insurance up was easy and a decent monthly direct debit cost. I'm pleased not to have needed to put a claim in yet and therefore unable to comment on the claiming process
13. Juni 2026
Antwort von Healthy Pets Insurance
Thank you for choosing to leave us your feedback today. It is fantastic to know that your setup journey was entirely trouble-free, and we are delighted that our monthly payment options offer great value for your budget. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
I was impressed how quick Healthy Pets…
I was impressed how quick Healthy Pets sorted my case. I had such a bad experience with Argos Pet insurance about dental plan, and then I changed for Healthy pets because they are one of the only insurer that cover dental plan apart from Argos. But this time, I was not prepared for the illness of my Clarinha, she had cancer and needed surgery, including x-rays, blood tests and lab samples... I was emotionally overwhelmed (dealing with Clara and my mother illness at the same time). the last thing I wanted, would be another hassle dealing with insurer. It was the opposite! They were so helpful and quick, I am profoundly grateful for the support (their communication) and promptness (in one week sorted out)from Healthy Pets in one of the worst moment in my life!! That meant a lot to me!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
We are profoundly moved by your message and deeply appreciate you taking the time to share your journey during such a challenging period. It is incredibly heartening to know that our team could provide you with seamless communication, swift resolution, and genuine comfort when you needed to focus your full energy on your loved ones. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
Very easy to understand and sign up for…
Very easy to understand and sign up for the insurance for my dog
6. August 2026
Antwort von Healthy Pets Insurance
Thank you for your lovely 5 star review! We're so pleased to hear that you found it easy to understand our policy and straightforward to sign up for your dog's insurance. We really appreciate your feedback and are delighted to have been able to make the process simple and stress-free.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
Very helpful staff
After receiving my quote for pet insurance. I was horrified to see it double. I went on a comparison site and found healthy pets. I completed the form. However I wanted to make sure I was getting a good deal. The young man talked me through it and reassured I was correct. Ended up covering my dog for a lot less money. Very happy, with no hassle.
5. August 2026
Antwort von Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that our team was able to reassure you, answer your questions, and help you find the right level of cover for your dog at a more affordable price. It's great to know the process was straightforward and hassle-free and that you were happy with the outcome.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you for taking the time to leave your review.
We're delighted to hear that you found our documentation clear and well presented, and that our communication met your expectations. It's great to know you had a positive experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Healthy Pets
Reasonable understanding flexible
4. August 2026
Antwort von Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We're pleased to hear you found our service reasonable, understanding, and flexible. We appreciate your feedback and are glad we could provide a positive experience.
If you have any questions or need any further support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Calls answered quickly.
4. August 2026
Antwort von Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that your call was answered quickly and that you received a prompt service. We appreciate your feedback and are glad we could make your experience as smooth as possible.
If you have any further questions or need any support with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you for your 5 star review! We're pleased to hear that you found our service quick and easy. We aim to make the process as simple and straightforward as possible for our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
Easy on line and very
Easy on line and very. Easy and the insurance very happy with the cover and the monthy payments very good for the money
4. August 2026
Antwort von Healthy Pets Insurance
Thank you for your great 5 star review! We're pleased to hear that you found our online process easy to use and that you're happy with the level of cover and the monthly payments. It's wonderful to know you feel you're getting good value for your money.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
A very helpful and competitive…
A very helpful and competitive response to my renewal quote to suit my budget and required cover.
1. August 2026
Antwort von Healthy Pets Insurance
Thank you for your kind 5 star review! We're delighted to hear that we were able to provide a helpful and competitive renewal quote that met both your budget and your cover requirements. It's great to know you had a positive experience, and we really appreciate you choosing us.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
Great company and process
31. Juli 2026
Antwort von Healthy Pets Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you had such a great experience with our company and found the process so straightforward. Delivering smooth service and a hassle-free experience is always our goal, so knowing we got it right for you means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Healthy Pets
Antwort von Healthy Pets Insurance
Thanks so much for taking the time to leave us a review.
We're delighted to hear you found applying simple. It's great that you liked our rates and choice of cover levels, too!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
I've had my dog Harvey with Healthy…
I've had my dog Harvey with Healthy Pets until I lost him. My cat Rossie unfortunately he got run over & died .I've been happy with how things we handled by yourselves so there was no doubt who Milo would be insured with.
The only thing that puzzles me is his insurance is cheaper than my other cat .When I first insured it we had got it as a girl Rosie but after a few weeks things started to grow so it was a boy in formed them we had a Rossie not Rosie I then had to pay another £ 70+ on top of the £70+ I had already paid, I don't know why it over £140. I was always pleased with the service I received with Harvey over time , Rossie didn't need any.
3. August 2026
Antwort von Healthy Pets Insurance
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the loss of Harvey and Rossie, and we appreciate you sharing their stories with us.
We’re pleased to hear that you were happy with the service you received for Harvey and that this gave you confidence to insure Milo with us. We understand how important it is to have peace of mind when it comes to your pets.
We appreciate your comments regarding the difference in premiums and the changes made to Rossie’s policy. Pet insurance prices can vary depending on a number of factors, including the pet’s details, age, breed, cover selected, and information provided at the time of purchase or any updates made during the policy.
Thank you again for your loyalty and for choosing us to help protect Milo. We wish you many happy years together.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Healthy Pets Insurance
I can't give zero stars
I can't give zero stars . I contacted them after two years of paying and not needing them. My cat became in pain because of teeth.
They would not pay because they said 'its an ongoing issue' it wasn't ongoing at all.
I wouldn't recommend anyone to take pet insurance with this company!! I had to ask a charity for help with the cost!!
I have emailed you. In fact I emailed you before this review was written. Maybe check your email inbox. I was saying I didn't want insurance with you for that reason
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
Thank you for sharing your feedback with us. I’m sorry to hear about the difficulties you’ve experienced with your pet insurance claim and your cat’s dental pain. I understand how upsetting this must be, especially when trying to get the care your pet needs.
We would like to look into the issue you have raised within this review. I have sent you a request for more information—please could you respond to this, and we will look into the matter further.
Kind regards,
Michelle @ Healthy Pets
Antwort von Healthy Pets Insurance
Thanks so much for leaving a review!
It is great to hear that you are happy with the value and cover of your policy. We always aim to keep things straightforward and reliable for our customers.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Stay clear. Paid insurance premiums for my dog for…
Paid insurance premiums for my dog for nearly 9 years , after becoming unwell refused to pay out a penny for help after deciding actually he is not covered after all . Ultimately, turned out to be cancer and we lost our boy. Then after happily taking my money for nearly 9 years , then admitting his cover would never have been valid from day 1 refused to pay back any money. Took my money for a service that would not have been available without telling me that. Refused to help when needed , then kept the lot which they should never have been entitled to. I put the loss of my dog solely at their door and their lack of empathy in the name of profit was pure cold greed. Evil company. Case date dec 2024
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
Thank you for reaching out and sharing your experience. I am truly sorry to hear about the loss of your beloved dog and the difficulties you've encountered with your insurance claim.
We would like to look into the issue you have raised within this review. I have sent you a request for more information—please could you respond to this, and we will look into the matter further.
At Healthy Pets, we strive to provide clear and supportive service, and I regret that your situation has caused you distress. We are committed to addressing your concerns as thoroughly as possible.
Thank you for your patience, and we look forward to assisting you.
Kind regards,
Michelle @ Healthy Pets
Not had to use yet
Not had to use yet, thankfully, but a good price offered for my two cats and staff very helpful. The only down side is there is no App associated with the company.
28. Juli 2026
Antwort von Healthy Pets Insurance
Thank you so much for your review.
We're glad to hear you got a good price for your two cats and found our staff very helpful! It's great that you haven't needed to use the cover yet.
We appreciate your feedback about not having an app. We're always looking for ways to improve our service for pet owners like you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that joining us was completely hassle free and straightforward.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
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