Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Reasonable price. Quote also included Homestart in Breakdown Cover which other quotes did not. Never needed Breakdown in Over 40 years of driving, but you never know.
Unternehmen hat geantwortet
Everything went well from start to finish, they were in touch every step of the way,don’t change anything as it’s working fine, the price is very competitive,there service is good,the staff very polit... Mehr ansehen
Unternehmen hat geantwortet
This was a simple auto renewal of a home insurance policy I have had for many years. Last year I took an extended holiday to Australia, and the service and assistance I received when querying additi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Grove & Dean
Vom Unternehmen geschrieben
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Kontaktinformationen
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Vereinigtes Königreich
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Hervorragend
15'841 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fabulous experience from start to finish!
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand.
The only thing missing, was I requested a paper copy, which was not sent.
Just been on the phone chasing, & apologies have been forthcoming, and will be in the post today. So again , great service! Thank you!
10. August 2026
Antwort von Grove & Dean
Hi,
We are so pleased to hear that our team provided you with such professional and friendly service, and that they took the time to explain everything clearly. We appreciate you bringing the missing paper copy to our attention and are glad we could promptly resolve that for you. Thank you for your kind words and for recognising our efforts!
Kind Regards,
Emily
Grove & Dean
Easy and clear to understand the…
Easy and clear to understand the questionnaire filling in the form was easy and straight forward
10. August 2026
Antwort von Grove & Dean
Hi,
We're delighted to hear that you found our questionnaire easy to understand and straightforward to complete. Your positive feedback is greatly appreciated!
Kind Regards,
Emily
Grove & Dean
Good experience setting up my classic…
Good experience setting up my classic insurance. Easy enough and the website is simple enough to get around. It's a big thumbs up from me . 👍
9. August 2026
Antwort von Grove & Dean
Hi,
We're so happy to hear that setting up your classic insurance was a good experience and that our website was easy to navigate. We truly appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
Great service and communication so far
Great service and communication so far.
All insurance companies show their real colours when people make a claim 🤔
9. August 2026
Antwort von Grove & Dean
Hi,
We appreciate your positive feedback on our service and communication. We understand your perspective on claims and aim to always demonstrate our commitment to our customers.
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We're delighted to hear that you found our reminder timely, the renewal price good, and the process easy to accept and renew. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Cheaper, but haven’t made a claim!
It’s insurance, no problems but then I haven’t had to claim!! A lot cheaper than Direct line, who I was with for years but this company offered more at a better price!! Over £130 😁
8. August 2026
Antwort von Grove & Dean
Hi,
We're truly happy to hear that our policy offered you better value and more comprehensive coverage compared to your previous provider. We appreciate you sharing your positive experience with us. We aim to provide excellent service and competitive pricing.
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
Thank you so much for sharing this 5-star review with us. Your positive feedback is appreciated, and we are so happy to know that you are pleased with the renewal service we offer.
Kind Regards,
Emily
Grove & Dean
I received a verry quick reply to my panic
I received a verry quick reply to my query. The lady Emma Gibson, was very efficient, recognised my concern and also difficulty i was having (my fault) in getting the information. She went beyond and emailed me within minutes the documents.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grove & Dean
Hi,
We are so pleased to hear that our team member was able to efficiently assist you with your query and promptly provide the documents you needed. We appreciate you sharing your positive experience.
Kind Regards,
Emily
Grove & Dean
Simple to sort and cost fine
11. August 2026
Antwort von Grove & Dean
Hi,
We're so pleased to hear that you found our process simple to sort and that the cost was satisfactory. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
My policy has automatically renewed
My policy has automatically renewed, I did not authorise this, I have been unable to contact them on the phone to discuss and the email is a no reply, so find it impossible to talk to them
4. August 2026
Antwort von Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear that you were unaware of the auto-renewal communications regarding your policy and that you experienced difficulty contacting us.
Please note that renewal information is issued prior to the renewal date and is made available within the online customer account. We appreciate that these notifications can sometimes be missed, and we apologise for any frustration this may have caused.
We can confirm that your renewal has now been stopped. We are sorry that your experience did not meet your expectations, and we will use your feedback to help improve our service and communication processes.
Thank you for taking the time to share your experience, and we wish you all the best going forward.
Kind regards,
Molly
Grove & Dean
Good price for my car insurance…
Good price for my car insurance including full breakdown cover not just roadside assistance hence chose this cover.
6. August 2026
Antwort von Grove & Dean
Hi,
We're delighted you found our car insurance offered a good price, especially with the comprehensive breakdown cover included. Thank you for choosing us!
Kind Regards,
Emily
Grove & Dean
So far so good
So far so good. Have only just taken out policy. But process was smooth.
8. August 2026
Antwort von Grove & Dean
Hi,
We're so glad to hear that the process of setting up your policy was smooth. We appreciate your feedback!
Kind Regards,
Emily
Grove & Dean
Did not recognise all of my bike from…
Did not recognise all of my bike from the list rang 3 times to add a bike but when I went to pay it won’t let me because it was not on your list so left that one in the garage for this year so only done 3 bikes this year
7. August 2026
Antwort von Grove & Dean
Hi,
We apologize for the difficulty you experienced with adding your bike to our system. We understand how frustrating it is when our service doesn't meet your expectations. We are actively working to expand our bike recognition list and improve our process for adding new models. Your feedback is valuable as we strive to enhance our offerings.
Kind Regards,
Chloe
Grove & Dean
Professional service
As ever, very professional company, looking out for the individual needs I need, great service and price.
10. August 2026
Antwort von Grove & Dean
Hi,
We're delighted to hear that you find our company professional and that we're meeting your individual needs. Thank you for acknowledging our great service and price; we truly appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
Motor finance.. The set up was easy to finance our…
The set up was easy to finance our motor, even now checking to make sure their customer care is up to a high standard.
7. August 2026
Antwort von Grove & Dean
Hi,
We're delighted to hear that you found the setup process for financing your motor straightforward. We also appreciate you acknowledging our high standards of customer care.
Kind Regards,
Emily
Grove & Dean
They answered the telephone very…
They answered the telephone very quickly. Everything was done on line. I would still like to have my insurance documents sent to me by post. Having bought the insurance and paid, I think it would be a nice touch if a human voice were to thank me for my business, and ask if there is anything else I would like. People would appreciate that.
7. August 2026
Antwort von Grove & Dean
Hi,
We truly appreciate your positive feedback regarding our quick telephone response and efficient online process. We understand your preference for receiving documents by post and for a personal thank you call. We are always looking for ways to enhance our customer experience, and your suggestions are incredibly valuable to us as we strive to improve our services.
Kind Regards,
Emily
Grove & Dean
Looking at renewing my motorhome
Looking at renewing my motorhome insurance and having received my renewal quote from the insurance company I have been with for many years I was surprised with the quote from Grove &Dean which included other services which I would have had to pay extra for so very pleased with the service given
7. August 2026
Antwort von Grove & Dean
Hi,
We are delighted to hear that you are pleased with the motorhome insurance quote you received from us, especially since it included additional services. Thank you for choosing us!
Kind Regards,
Emily
Grove & Dean
Great insurance and breakdown cover
Great insurance and breakdown cover. Easy to use website so I can look up my policy docs. And a great renewal price as always so I stay with them year after year.
14. April 2026
Antwort von Grove & Dean
Hi,
We're so pleased to hear that you find our insurance and breakdown cover to be great, and that our website is easy to use for accessing your policy documents. We truly appreciate your continued loyalty due to our competitive renewal prices.
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We're happy to hear that you found our prices competitive and the arrangement process easy. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Emma
Grove & Dean
Insurance
Insurance, i wanted to get insurance for my bike, sat on hold for 25 minutes as my new number plate is not registered yet.
clearly they have no one on the phones.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grove & Dean
Hi,
Thank you for your feedback. We're sorry to hear you experienced a long wait when trying to contact us and understand how frustrating this must have been.
We apologise for the inconvenience caused and appreciate you bringing this to our attention. Your comments will be shared with the relevant team as we continue working to improve our service and response times.
Kind regards,
Molly
Grove & Dean
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.