Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Reasonable price. Quote also included Homestart in Breakdown Cover which other quotes did not. Never needed Breakdown in Over 40 years of driving, but you never know.
Everything went well from start to finish, they were in touch every step of the way,don’t change anything as it’s working fine, the price is very competitive,there service is good,the staff very polit... Mehr ansehen
This was a simple auto renewal of a home insurance policy I have had for many years. Last year I took an extended holiday to Australia, and the service and assistance I received when querying additi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Grove & Dean
Vom Unternehmen geschrieben
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Kontaktinformationen
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Vereinigtes Königreich
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Hervorragend
15'829 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Polite
Polite, helpful , knowledgeable thank you really appreciate all your help and advice 😁👍
20. August 2026
Antwort von Grove & Dean
Hi,
We're delighted to hear that our team was polite, helpful, and knowledgeable. Thank you so much for your kind words and for appreciating our assistance and advice!
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We're happy to hear that you found our service easy to deal with and our prices competitive. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We are so happy to hear that your experience was perfect and that we met all of your expectations. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Answered all my questions regarding…
Emily answered all my questions regarding couple queries of my motorhome insurance quick and efficient.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grove & Dean
Hi,
We're so pleased to hear that Emily was able to answer all your questions regarding your motorhome insurance quickly and efficiently. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
easy to do also very competitive price
15. August 2026
Antwort von Grove & Dean
Hi,
We're so glad to hear you found our process easy and our pricing competitive. We appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
I would be happier if G&D sent me a…
I would be happier if G&D sent me a letter instead of email to inform me about my account. I have brain fog & had no coped with loads of emails thus by time I looked into it, I had to pay extra £150. Would feel happier if company could send me my policy instead.
11. August 2026
Antwort von Grove & Dean
Hi,
We appreciate you sharing your experience and understand your preference for receiving important account information via post, especially given the challenges with managing emails. We are reviewing our communication methods to better accommodate diverse needs and prevent future issues like the additional charge you incurred. Your feedback is invaluable as we strive to improve our service for everyone.
Kind regards,
Molly
Grove & Dean
Antwort von Grove & Dean
Hi,
Thank you for taking the time to leave us a review! We are so happy to hear you find our service excellent.
Kind Regards,
Emma
Grove & Dean
Antwort von Grove & Dean
Hi,
We're so pleased to hear that you found our pricing great and the renewal process easy. Thank you for your wonderful feedback!
Kind Regards,
Emma
Grove & Dean
Antwort von Grove & Dean
Hi,
We are delighted to hear you find our service excellent. Thank you for taking the time to leave us a review!
Kind Regards,
Emma
Grove & Dean
Antwort von Grove & Dean
Hi,
We are happy to hear we offered a competitive premium. Thank you for your kind words!
Kind Regards,
Emma
Grove & Dean
I’ve received a great service over the…
I’ve received a great service over the years I have dealt with Grove & Dean, with great service and competitive fair pricing. I recommended them
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grove & Dean
Hi,
We are delighted to hear that you've consistently received great service and found our pricing to be competitive and fair over the years. Thank you for your recommendation!
Kind Regards,
Emma
Grove & Dean
Rang them for some guidance on what my…
Rang them for some guidance on what my company needs were and they were really knowledgable and helped me loads .
15. August 2026
Antwort von Grove & Dean
Hi,
We're delighted to hear that our team was able to provide you with knowledgeable guidance and assist you significantly with your company's needs. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Easy to deal with on the phone and very…
Easy to deal with on the phone and very friendly, and helpful. A reasonable price for my insurance and felt confident using the company. Thank you
18. August 2026
Antwort von Grove & Dean
Hi,
We are so pleased to hear that you found our team friendly and helpful on the phone. It's wonderful to know you felt confident with our company and the reasonable price for your insurance. Thank you for your kind words!
Kind Regards,
Emma
Grove & Dean
Simply straightforward and clear
Simply straightforward and clear. Renewals were prompt and helpful.
18. August 2026
Antwort von Grove & Dean
Hi,
We're so happy to hear that you found everything straightforward and clear, and that our team was prompt and helpful with your renewals. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Antwort von Grove & Dean
Hi,
We are truly sorry to hear about the difficulties you experienced when trying to contact us. We understand how frustrating this must have been, and we sincerely apologise for any inconvenience caused. Please be assured that we are actively working to improve our communication channels and the overall service we provide to our customers.
Kind regards,
Molly
Grove & Dean
Competitive quote including breakdown cover.
Grove & Dean provided a very competitive quote providing the cover i needed for my 27 year old BMW Z3. As a bonus it included breakdown cover.
The website is clear and easy to use. The app makes managing the insurance easy.
18. August 2026
Antwort von Grove & Dean
Hi,
We're so happy to hear that our competitive quote met your needs, and that you appreciated the added breakdown cover. It's great to know you found our website clear and the app easy for managing your insurance.
Kind Regards,
Emma
Grove & Dean
Great service...made getting your…
Great service...made getting your policy renewed easy. Would highly recommend to everyone.
15. August 2026
Antwort von Grove & Dean
Hi,
We're so pleased to hear that renewing your policy was an easy process. Thank you for your kind words and for recommending us!
Kind Regards,
Emma
Grove & Dean
Antwort von Grove & Dean
Hi,
We're delighted to hear that you found our insurance great, the renewal process easy, and the price cheaper. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Emma
Grove & Dean
Difficult to contact
Have recently renewed my home insurance with G&D and have never had to make a claim. Was a little put off with their non-response to my attempts to phone them as wanted to discuss my policy. Eventually had to use the Chat who gave a completely different contact number. Try ringing them - see whether you get a response. If I needed to make a claim I do wonder what help they would be.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Grove & Dean
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the miscommunication you faced. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We're happy to hear we could quickly resolve your problem over the phone.
Kind Regards,
Emma
Grove & Dean
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