GiftTree Bewertungen 

3'983
•
TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Do NOT trust this company! I bought a basket for over $100 five days prior to the requested delivery date. They did not request Fedex for 5 days though they had a created label. As a result, the baske... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Still waiting for the gift to be delivered. Admittedly, the receiver wasn’t home on two delivery attempts and on the third attempt, the receiver was home but the deliverer didn’t even ring the doorbel... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Gift Tree uses UPS 2nd day air to deliver, not a local retailer. I was sending to a Major Hospital, I put the room number and specified it was a room number. They listed it as a suite with UPS and U... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I bought this as a Father's Day gift. The packaging was gorgeous! However, it was allot smaller than expected and the shipping was very late, but that's not the merchant's fault that was UPS's fault.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Weinhandlung

Vom Unternehmen geschrieben

Helping You Turn Ordinary Gifting Moments into Extraordinary Ones for 20+ Years.


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

3983 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.5

Alle Bewertungen

(3'983)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

The customer service was terrific

The customer service was terrific. Great communications! There was a concern with the delivery but all worked well. And I appreciate the help and concern from Gift Tree personnel too! I received word today that the Basket has arrived and they LOVED it! So thank you! I will definitely be buying from GiftTree again!

12. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Delayed delivery and bad customer service

I have been a Gift tree customer for many years. This is the 3rd or the 4th time I have had an issue with them. My package was again delayed and this time again by 5 days. It was for my friend's 50th birthday, I had a sat delivery scheduled and paid extra for the weekend delivery instead of the free delivery option. It did not reach till the following Thursday. I had to call and email them couple of times. The worse part was that even if it was not their fault as they kept saying its the shipping company's delay, they did not bother to inform me of the delay till I called them and even after promising to keep me informed did not keep me posted. Refused to give me any compensation other than a 50% reimbursement on my shipping fee. I am very disappointed and will probably think twice before ordering from them or recommending them to my friends and family.

11. September 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Namrata,

Thank you for your review.

We are sorry that your gift arrived later than you had requested. It is very understandable to be frustrated with missing a birthday event, in addition to having spent extra to ensure it gets there on time. The carriers are trying as best they can to get everything delivered on time even with the increased deliveries they are experiencing. While this may not be a great explanation as to why your package was delayed, we wanted you to at least know why it was. This is part of keeping you in the loop as we had promised you and we have let you down. We do provide tracking information so that you can keep an eye on your gifts, however we should be doing more to help you be aware of any issues your gift may encounter. You have been with us a long time and have placed many orders, so we know that it is not always easy to keep up with the tracking. We will use this as a learning opportunity to do better for you and all customers going forward.

Your account details do indicate that your recipient has been contacted and other resolutions have been provided, however if there is more you wish to discuss, we encourage you to reach out to us for further assistance.

We appreciate you bringing this matter to our attention and for providing an honest review.

Thank you for being a wonderful customer and we hope to be of service again in the future.

Sincerely,

James S.

Bewertet mit 3 von 5 Sternen

Not worth the money

Basket did not arrive looking like the picture online. Basket was practically empty - a few pieces of fruit and some cookies at the bottom. Could have bought that myself for way less money! Very disappointed.

11. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Service!!

I was very happy with your service.
I received a call from your office to confirm the address, just great and made sure delivery was correct.
If there was one minor item, the package cotained chocolate, and a cold pack. Since my friends were not home to receive the package, it was held for a day, to cold pack melted, as did the chocolate. They rechilled it and all was good.
I am not sure if the cold pack can be changed if delivery is delayed.
Very happy, and I will certainly use GiftTree again!
Mike

7. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Quick turnaround, but confirm engraving asks

I like the selection and quick turnaround. The engraving request needs improvement because it mixes up the 2nd and 3rd letters; so double check that in your order. Then the email route for assistance kept giving me an error message that it did not send. I gave up trying to submit an email, only to receive a response that my ask to adjust the engraving request was received and processed. I assume that it was because the recipient received the gift and was very appreciative.

5. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Extremely disappointed

When the gift masker was delivered the food content was hot, the cheeses melted and had to be thrown away. I followed up with an email to customer service which hasn’t been answered. I am extremely disappointed.

5. September 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Hi Lee,
I apologize for the delay in reaching you! I see you had reached us during the extended labor day weekend and we regret that an agent wasn't available to assist. We have processed a replacement of the gift to be overnighted and you'll be receiving this fresh new gift on Sept 10th.

Please don't hesitate to reach us back with any questions or concerns. We are open Monday-Friday 6am - 4pm PST.

Best Regards,
Sara M.

Bewertet mit 5 von 5 Sternen

Great experience!

I ordered 7 gifts that had to be shipped to different addresses. It was easy. The orders were delivered timely and the recipients were thrilled. I couldn't be happier with my purchase

1. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

There was a line going through the…

There was a line going through the bottle and the heart was smudged

1. September 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Hi Victoria,
Thank you for letting us know of this concern! This is definitely not how the gift was intended to be received and we will gladly replace or reimburse this based on your preference. Please let us know how best we can resolve this for you.

Warm Regards,
Sara M.

Bewertet mit 1 von 5 Sternen

wrong product shipped

The product delivered was notthe product that I ordered. How can I rectify this

31. August 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Hi Stacie,
Thank you for reaching out regarding the wrong item being received! I've sent a pm your way, we would like to investigate what led to this happening and ensure we resolve this concern. Please respond via email or give us a call. We look forward to fixing this.

Best Regards,
Sara M.

Bewertet mit 1 von 5 Sternen

This is the worst company to order…

This is the worst company to order anything from. I placed this order 3 weeks ago to be delivered on August 27 for my sister's birthday and now I find out you don't even know when it will be delivered. How can you trust a company that can't even ensure deliveries are made? I talked to you customer service and they offered no compensation for this fiasco except to say sorry.... You can believe that I will never be ordering from this company with this kind of non caring customer service. And I will be posting a review of your company as well to warn others of your uncaring company and non delivery as scheduled with an " Oh well' attitude. I'm very disappointed.

Looks like I will be a first time and last time customer

27. August 2021
Bewertung ohne vorherige Einladung

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