GiftTree Bewertungen 

3'983
•
TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Do NOT trust this company! I bought a basket for over $100 five days prior to the requested delivery date. They did not request Fedex for 5 days though they had a created label. As a result, the baske... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Still waiting for the gift to be delivered. Admittedly, the receiver wasn’t home on two delivery attempts and on the third attempt, the receiver was home but the deliverer didn’t even ring the doorbel... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Gift Tree uses UPS 2nd day air to deliver, not a local retailer. I was sending to a Major Hospital, I put the room number and specified it was a room number. They listed it as a suite with UPS and U... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I bought this as a Father's Day gift. The packaging was gorgeous! However, it was allot smaller than expected and the shipping was very late, but that's not the merchant's fault that was UPS's fault.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Weinhandlung

Vom Unternehmen geschrieben

Helping You Turn Ordinary Gifting Moments into Extraordinary Ones for 20+ Years.


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

3983 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.5

Alle Bewertungen

(3'983)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

Still waiting for the gift to be delivered.

Still waiting for the gift to be delivered. Admittedly, the receiver wasn’t home on two delivery attempts and on the third attempt, the receiver was home but the deliverer didn’t even ring the doorbell or knock on the door and left with a note to say that an attempt was made. Contacted the help desk and received mixed messages. The issue still hasn’t been resolved.

28. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

FedEx Delivery not personable…

It's very hard to get in contact with customer service. This gift basket was being delivered to my disable mom for her birthday. Since they require a signature I needed to know when the gift basket was being delivered. Since they send their gift baskets Fedex and it was shipped already on the way I would have to contact FedEx which is a nightmare. The FedEx Driver left the basket outside in the Florida Sun on Saturday and my mom didn't even know until the next day ruining the chocolates and probably the wine. This delivery process was so bad I can't say if the basket was good. Next time I'm using a local company.

27. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Overall easy....

Overall easy to use site and on time delivery always helps make our school look good to our friends and customers in the community. Thanks for helping us out!

23. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy ordering and delivery

Easy ordering and delivery. This was a gift for a friend who was dealing with some difficult circumstances. She loved the presentation. I loved the customizable ribbon.

23. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My first time ordering from…

My first time ordering from GiftTree...gift basket sent to my Granddaughter away at college on the occasion of her 21st Birthday. She was thrilled with the quality of the contents...including champagne. When there was a possibility that she had not taken possession of the delivery,GiftTree customer service was prompt and attentive and ultimately it was a FedEx mistake. I'll certainly order from GiftTree in the future...great value and customer service.

22. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

I paid extra to have the gift delivered…

I paid extra to have the gift delivered on a specific date and it didn't happen.

22. September 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Howard and Shannon,

We are sorry to learn that your gift arrived on a date other than expected and requested. It is understandable to want to have gifts delivered on time, especially when paying extra.

After reviewing the UPS tracking information, it does appear that UPS did attempt delivery on the date requested (9/17), however no one was available to sign for the gift. Any gift containing wine or champagne does require a signature of someone 21 or older per federal law. We do show that your gift was signed for on 9/21.

Please let us know if you wish for us to speak with your recipient to let them know why their gift was delayed. We would be happy to make that call.

Thank you again so very much for your order and for your honest feedback. It truly means a lot to us.

Sincerely,

James S.

Bewertet mit 3 von 5 Sternen

Presentation not like website and Stale Snacks

Presentation not like website. Snacks arrived flat in basket covered in wrap instead of the nice presentation in the pictures. For $150 it was not worth it and the recipients said some of food was stale

21. September 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Ronit,

We are sorry to hear that some of the items were found to be stale. That is never okay and we would like to look further into this with you. Regarding the presentation, we do show the items standing up in their container on the site, however that is to display the items for customers to see. We ship the gifts with the items nicely packaged within the container so that they are protected during transportation.

We do show that you have multiple orders with us and are looking to see which order had the stale items so that we can help find an acceptable resolution for both you and your recipient. We will attempt to contact you by phone within 24 business hours and speak with you if you wish.

Thank you for letting us know of this issue and for your honest review. You are very much appreciated.

James S.

Bewertet mit 1 von 5 Sternen

The products seem fine however the…

The products seem fine however the delivery person must’ve dropped it, because both of the boxes were broken.

20. September 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Tommy,

We are sorry to learn that your gifts arrived damaged. We would be happy to look into this and reship your gifts if needed. We do all we can to protect your gifts in transit, however when something like this occurs, we absolutely want to take care of both you and your recipients. We will be in touch by phone within the next 24 hours to see how we can best serve you and your recipients. Thank you for bringing this to our attention and we will be sure to address this with the carriers as well.

Thank you!

Sincerely,

James S.

Bewertet mit 5 von 5 Sternen

Recipient loved their gift from Gift Tree

Recipient loved how beautifully presented and the quality of the wines and treats. Sending from Australia and unsure of product when ordering I am super impressed with whole experience. What was shown on gift tree web sight was exactly what was delivered and arrived on the day as requested. Thank you Gift Tree. I am a very happy customer and very pleased to be able to send quality gifts to my family in the future.

17. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We have used GiftTree several times…

We have used GiftTree several times now, first finding them after a few poor experiences with Harry & David. We'll never go back as everything is always of the highest quality and care. You can't go wrong with them.

16. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Not sure why but it took three attempts…

Not sure why but it took three attempts and not delivery. I gave them the recipients phone number and they left a voice mail for recipient. Then I left a voice mail for recipient. I placed my order August 26th My google search and you website led me to believe that you were local to Pittsburgh and the item would be delivered promptly. Gift was finally delivered on September 15. Does not instill with confidence. I did order another gift order and it was delivered more promptly. But you know what they say about first impressions. I am searching for another gift company for subsequent gifts. Thank you.

16. September 2021
Bewertung ohne vorherige Einladung
GiftTree-Logo

Antwort von GiftTree

Thank you for your review Stephen.

We wanted to see why your order was having such a difficult time being delivered. After reviewing the tracking information, it does appear that UPS had tried to deliver your gift (3) different times. The reason for the multiple attempts is due to the wine being included in this gift. By law, a signature of someone 21 or older is required to release the package at the delivery location. We understand this can be difficult for the recipient as most people working during the day. Our gifts that do no contain wine or champagne can be left without a signature, so if those work better in the future I would suggest those. Although, wine is a pretty great gift to give!

Again, our apologies for this experience and we hope this information clarifies why your gift was attempted for delivery so many times. Please feel free to reach out with any questions you may have.

Thank you again for your honest review and we hope to be of service again soon.


Sincerely,

James S.

Bewertet mit 5 von 5 Sternen

I was helped by Stephanie

I was helped by Stephanie. To be honest, there wasn't one aspect that was not perfect. She even helped me pick out specific types of baskets for a diabetic and large attorney office. My order was 14(13 of the same and one different). She got me a $20 discount on an $89.99 basket. We must have exchanged a dozen emails and phone calls. They are currently being delivered, I think I am waiting on the last three noticed of delivery. Come Christmas, there will be at least six more I will need. A wonderful and smooth experience and process. Thank you.

15. September 2021
Bewertung ohne vorherige Einladung

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