Great customer service from Craig. He has been professional, responsive, and helpful throughout my warranty claim, keeping me updated at each stage of the process. While I am still awaiting delivery o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Unfortunately a faulty machine but cannot fault the customer service. Contacted Craig who didn’t miss a beat to have it returned, checked and replaced as fast as humanly possible.
My garden vacuum stopped working and was within 3 years guarantee, so contacted Genpower by e-mail. Received a reply next day from Soureshna, and received my replacement within a couple of weeks.... Mehr ansehen
Unternehmen hat geantwortet
The customer service from Genpower was excellent. My contact there was Kevasini Mandhub. She was efficient and timely in her responses throughout from the report of the fault to the products, inspect... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Genpower Ltd is the sole UK Importer for Hyundai Power Equipment, P1 Power Equipment & Evopower. We sell a wide range of Petrol Generators ranging from 1kw to 10kw to Diesel Generators ranging from 5kw to 100kw. Our range also includes an extensive range of Garden Machinery, Pressure Washers, Water Pumps, Air Compressors, Power Tools, Construction Equipment, Engines, Welders & Cleaning Equipment.
Kontaktinformationen
Isaac Way, SA72 4RW, Pembroke Dock, Vereinigtes Königreich
- 01646 687880
- Reviews@genpower.co.uk
- www.genpower.co.uk
4.3
Hervorragend
2531 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 67 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thank you for sorting our faulty lance…
Thank you for sorting our faulty lance so quickly. Poonam Shanto was really helpful polite and efficient. We will recommend you to our family and friends.
2. April 2026
Bewertung ohne vorherige Einladung
Fantastic customer service/support.
Been dealing with Paul Jones, who I have to say has been fantastic. Honestly one of the best first response correspondents, product support agents I have ever had the pleasure of dealing with. Kept up to date via emails & responds well within 24 hours to any issues/queries raises. Just want to say thank you again to Paul and say that he is a fantastic attribute to your company. All the praise and looking forward to getting my lawnmower back.
1. April 2026
Bewertung ohne vorherige Einladung
I’m very disappointed with my…
I’m very disappointed with my experience so far. I’ve been waiting over 3 weeks and still can’t use my machine due to ongoing issues with my order.
Initially, the surface cleaner was missing, which delayed things. Now I’ve received the wrong size washer, meaning I’m still unable to assemble the machine.
This has been frustrating and inconvenient, especially after waiting so long. I expected better attention to detail and a smoother resolution process.
I would appreciate this being resolved as soon as possible so I can finally use the
12. März 2026
Bewertung ohne vorherige Einladung
Fantastic customer service received
Fantastic customer service received - We bought a product through a retailer supplied by Genpower Ltd. Literally 2 hours later the price changed and reduced by nearly £50. Following a request to see if anything could be done, Jade contacted me within 1 working day and advised of a partial refund to cover the difference in the prices. What a great company to not only honour a fair request, but also the speed of the reply and service received. First time customer but will definitely be returning. Thank you Jade. Thank you Genpower Ltd.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you for your kind feedback.
We are delighted to hear about your positive experience and that Jade was able to respond promptly and assist you with a fair resolution. It is great to know that the partial refund was arranged quickly and that the service you received met your expectations.
We truly appreciate your recognition of our customer care and are pleased to hear that you intend to return as a customer.
Your comments will be shared with Jade and the wider team.
Kind regards,
Rukshal
I had an excellent experience with…
I had an excellent experience with GENPOWER support, especially with Yashwant Banshi.
From start to finish, the communication was clear, professional, and efficient. My unit was handled quickly, repaired without any charges, and dispatched without unnecessary delays — exactly what you want when dealing with equipment issues.
What really stood out was the level of customer care. Yashwant kept me informed throughout the process and made sure everything was resolved smoothly. It’s rare to see this level of service nowadays.
Highly recommended — reliable, honest, and customer-focused. I truly appreciate the support.
Thank you again!
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Oliwier,
Thank you for your kind feedback.
We are delighted to hear about your excellent experience with GENPOWER support and that Yashwant Banshi was able to assist you effectively throughout the process. It is great to know that your unit was handled promptly, repaired without charge, and dispatched without delay.
We are especially pleased that the communication and customer care provided met your expectations, and that you felt well informed at every stage. Your recognition of this level of service is truly appreciated.
Your comments will be shared with Yashwant and the wider team.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
I will b honest it took a bit of time…
I will b honest it took a bit of time to resolve the problem with u two mercheens but it was handled well from staff and this is why I buy direct from hyundai cause I put my trust in the company and u have not dispointed me many thanks chris
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Chris,
Thank you for your feedback.
We are pleased to hear that, although it took a little time to resolve the issue with your two machines, the matter was ultimately handled well by our team. It is also very reassuring to know that your confidence in purchasing directly from Hyundai remains strong and that we were able to meet your expectations.
Your trust and support are greatly appreciated, and we will continue working to maintain the level of service you expect from us.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
I had an issue with an Hyundai…
I had an issue with an Hyundai Hedgetrimmer which I hoped would be under warranty. The person who spoke on the ‘phone, Craig Wiles, quickly verified this was so, checked my original purchase and promptly arranged for delivery of a replacement unit that was delivered within days - Judas’s fantastic service
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Everard,
Thank you for your kind feedback.
We are very pleased to hear that Craig Wiles was able to assist you efficiently by confirming your warranty, verifying your purchase details, and arranging a prompt replacement delivery. It is also great to know that the new unit arrived within days and that you are happy with the service provided.
Your comments are greatly appreciated and will be shared with Craig and the wider team.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
Hyundai HYMT5200X-1 chainsaw gearbox resolve.
Would really like to thank especially Craig Wiles for all his help in the resolving of my Hyundai HYMT5200X-1 chainsaw head gearbox issue, in getting the necessary information collaborated at your end as to move forward the warranty claim and get the necessary replace parts ordered and sent out. Keep up the good work and a big thank to all involved.
Regards Darren Houghton.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Darren,
Thank you for your kind feedback.
We are very pleased to hear that Craig Wiles was able to assist you effectively with the Hyundai HYMT5200X-1 chainsaw head gearbox issue, and that he supported the process in gathering the necessary information to progress your warranty claim and arrange the required replacement parts. It is also very rewarding to know that the wider team contributed to a successful resolution.
Your appreciation is sincerely valued, and your comments will be shared with Craig and all those involved.
Should you need any further assistance in the future, please do not hesitate to contact us.
Kind regards,
Rukshal
Excellent service throughout
Excellent service throughout. A minor issue quickly resolved by Paul who delivered a first class service.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Mick,
Thank you for your kind feedback.
We are pleased to hear that you experienced excellent service throughout and that the minor issue was resolved quickly by Paul. It is great to know that you received a first-class level of support.
Your comments are greatly appreciated and will be shared with Paul and the wider team.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
The best customer service
They sorted out my problem expertly with ease.
Replies to messages was always prompt, polite and dealt with perfectly.
I couldn’t have wished for anything more from the customer service agent I dealt with ( Sanjana Sobahah),
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you for your kind feedback.
We are delighted to hear that your issue was resolved efficiently and with ease, and that communication throughout the process was prompt, polite, and effective. It is especially pleasing to know that Sanjana Sobahah provided such a high level of support during your experience.
Your comments are greatly appreciated and will be shared with Sanjana and the wider team.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
Craig
Craig was so helpful and promptly and professionally dealt with my problem !!
Couldn’t be happier !
Thank you
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Mike,
Thank you for your kind feedback.
We are delighted to hear that Craig was able to assist you promptly and professionally, and that your issue was resolved to your satisfaction. It is always encouraging to know when our team delivers a positive experience.
We truly appreciate your support and are pleased that you are happy with the outcome.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
Satisfied customer
An understanding individual (Craig Wiles) who listened to the problem - suggested some possible answers and gave reassurance that the matter would be resolved.
It was and the result - a fully working machine and a satisfied customer.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you for your kind feedback.
We are very pleased to hear that Craig Wiles was able to listen to your concerns, provide helpful suggestions, and offer reassurance throughout the process. It is also wonderful to know that the matter was successfully resolved and that your machine is now fully operational.
Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
great seervice
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Terry,
Thank you for your kind feedback.
We are pleased to hear that you were happy with our service. Your support is greatly appreciated, and we are glad we could meet your expectations.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
Antwort von Genpower Ltd
Hello,
Thank you for your feedback.
We are pleased to hear that your issue was resolved quickly. Ensuring a prompt and effective resolution is always our priority, and we are glad this met your expectations.
We appreciate your support and remain at your service should you need any further assistance.
Kind regards,
Rukshal
Great service from Soureshna
Great service from Soureshna. Handled my issue efficiently and kept me informed of progress throughout
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Andrew,
Thank you for your kind feedback.
We are delighted to hear that Soureshna was able to assist you efficiently and keep you well informed throughout the process. Providing clear communication and timely resolution is something we take great pride in.
Your comments are greatly appreciated and will be shared with Soureshna and the wider team.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
Very quick response and replaced faulty…
Very quick response and replaced faulty parts next day delivery can't complain
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Josh,
Thank you for your feedback.
We are pleased to hear that you received a very quick response and that the faulty parts were replaced promptly with next-day delivery. It is good to know that the resolution met your expectations.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Rukshal
Paul Jones
I am please to say I was dealing with an after sales Person (Paul Jones) that was not only prompt in response but practical in processing the issue I had with my generator.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Tom,
Thank you for your kind feedback.
We are very pleased to hear that your experience with our after-sales team met your expectations, and that Paul Jones was able to assist you promptly and efficiently in resolving the issue with your generator. It is always encouraging to know when our colleagues provide practical and reliable support.
Your comments are greatly appreciated and will be shared with Paul and the wider team.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Great service
Great service delivered, on time and replacement part sent without delay.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you for your kind feedback.
We are pleased to hear that your replacement part was delivered on time and without delay. It is always our priority to ensure a smooth and efficient service experience, and we are glad this was reflected in your order.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Rukshal
Rapid resolution of issue
Craig was particularly helpful in sorting out return, repair and despatch of a Hyundai tiller that had stopped working
17. März 2026
Bewertung ohne vorherige Einladung
Quick delivery easy set up 25 minutes…
Quick delivery easy set up 25 minutes good pick up of
Grass cuttings easy start well constructed and easy to empty would buy again ifneeded
17. März 2026
Bewertung ohne vorherige Einladung
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