Gardoo Bewertungen 

I ordered play sand for a child (860kg). As I gradually unloaded it, the bottom of the sand in the bag had a foul odour, which turned out to be mold. The bottom of the bag was moldy and the pallet it came on had large wet patch. Clearly this was stored outside in the rain for months, and is a health hazard and suitable for play sand for children! When I contacted customer service 1 week later (as I was very busy), I was rather abrutly dismissed and they claimed due to 1 week delay in reporting this, it must had gotten moldy after deliery. I took pictures on the day of delivery, which are dated, and the state of mold present means it must had developed over moths, not 1 week when it was not even raining! Not to mention that this vioilates "Consumer Contracts Regulation" which states I do not have to prove it was damaged on delivery, instead THEY have to prove it was not moldy on delivery. I am awaiting a final response before passing this to the Retail Ombudsman for investigation.

Ordered and told we would have our delivery on Friday, had confirmation of delivery and it didn't arrive. There was no communication telling us that it wouldn't be with us and we had builders here waiting to start work. Emailed Gardo and received a reply on monday stating there had veen technical issues. Fonally spoke to someone on the phone who told us there were technical issues, we know this can happen but where was our courtesy call to let us know the wood would not be with us??? Communication was very poor, considering the extortionate delivery charges you would think there would be some kind of customer care. I will never use this company again and really wish I'd read the reviews beforehand. We received our delivery today, delivery driver was really friendly and explained that the wood didn't arrived to the haulage depot until 7am this morning, so the technical issue was that it wasn't even sent to haulage for delivery on friday anyway so we have been lied to. They won't even refund delivery costs, even if they offered half the delivery back that would have been something.

Absolutely shocking customer service, many emails sent and no replies.
Have ordered almost 50 sleepers for 2 separate jobs for clients.
Delivery date was booked and I spent 10 hours at one of the addresses on the date and now onto a second day( 2 days of lost earnings due to incompetence!)
Finally get a reply claiming they were delivered, well I’m sorry but myself, my Labourer and the customer can all confirm that a delivery was not made!

Same issue as lots of other reviews. Ordered 2000l of woodland mulch to be delivered on a specific day. It didn't show up and there is no response when I try and contact Gardoo to find out where it is.

Same issue as Kirsten below. We placed an order with Gardoo and it was meant to be delivered but didn’t arrive and we haven't had any notification of where it is and when it's coming.

Delivery company claim they tried calling me but no called received. You would have thought a voicemail would have been left if they had tried (strange!)

Gardoo do not seem to be able to get hold of the delivery firm or be able to in anyway track deliveries. You would assume 25 sleepers isn’t something that would be so flakey with delivery. Are they on the truck for delivery or not? In the depot still?

Expecting to have two people ready to offload without knowing when the delivery is due is a bit of an unrealistic ask.

For those needing it the contact number is 01797 252728

We placed an order with Gardoo and it was meant to be delivered but we haven't had any notification of where it is and when it's coming? There is no contact number so it makes it very difficult to find out any information.

I ordered 7 big bags of woodchip (1000 litres per bag) and the delivery driver was so helpful - he dragged each bag with his pump truck up quite a hilly driveway and even over some rough ground to make sure the bags were in the ideal place for me to spread them - I was fully expecting the driver to just drop them at the nearest spot but he went the extra mile - i am very grateful

Absolutely the worst customer service I've seen and exceptionally bad handling of a delivery issue.

I'd ordered a large qty of sleepers to my address a month or so back, all arrived and the driver offloaded them to the road where we then subsequently moved them.

A neighbour then ordered a smaller amount, the driver couldn't manage to get them to the road (same driver as last time) and therefore couldn't deliver kerbside.

The response from Gardoo essentially invites customers to break health and safety regs/insurance by boarding their truck and trying to offload 1 tonne+ deliveries without appropriate training or safety procedures.

When questioned about the delivery, they completely lied about timings (which were all logged on cctv/telephone records) and didn't want to refund the delivery which was never actually made.

Ordered from them to try and support a local company, but their customer service has put me off recommending them to anyone for anything in the future.

Downside for them is I attend construction forums with buyers across the South East, their name will absolutely be mentioned and not in a good way.

Best Regards
Rob

Absolutely awful. Sleepers have begun to rot after less than 6 months of being installed. A product which they state should last circa 10-15 years, as per any product of this nature. Furthermore the customer service is disgusting with no acknowledgement of the poor/faulty product quality or offer to assist in replacing the goods. I would recommend this company is avoided at all costs.

Updated 25/06/21 15:50
with further comments following reply from Gardoo below.

I agree products naturally decay, however people invest more money in Tanalised/Pressurised timber due to its excellent weathering conditions and the longevity of the product, this should last 10-15 years, not 6 months. My timber has only been subjected to weathering, it should not have begun to rot already. Therefore your customers need to be aware of this, as they need to invest their money in a different supplier. As per The Consumer Rights Act, which states all consumers should have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This Consumer Rights Act is not bound by your 21 days return policy and your product is clearly not fit for purpose.

My sleepers were due for delivery last Tuesday and I am still yet to receive them! Having emailed Gardoo, it is a haulier issue apparently. However, I have purchased the sleepers through Gardoo not the haulier! So to keep putting the blame on them and not giving me an answer on when I can expect my delivery is getting very frustrating. Especially considering the £260 delivery fee! As a landscaping business, it is now jeopardising my work. Terrible service - avoid.

All went very smoothly. Ordered sleepers on Wednesday and delivered on the Monday as per the date I requested.
Delivery driver called me 1 hour prior to his arrival.
Sleepers all seem to be as expected.

Great 👍 service, the sleepers ordered was exactly what I expected and the date, time was exactly what was communicated and I wouldn’t hesitate in ordering items again, thank you Kieron

Both myself and my partner took the day off work which was very difficult at short notice - for the delivery of our 36 sleepers for the delivery to not even turn up. Not impressed!!!

Waited in all day on Wednesday for delivery which didn't show. Confirmed on Thursday the delivery would be today but again no show. Apparently they will "try" and deliver tomorrow. Avoid!

Great service. 5 star for me.
Delivery advised between 10am and 12noon. Items delivered at 9:55.
Driver offloaded sleepers on pallet truck via tail lift and placed on drive.
Driver helpful and pleasant.

Very disappointed. Did not expect kerbside delivery to be lifting 30 sleepers off the pallet still on the large lorry that had no way of putting them down kerbside as advertised. The driver had to assist or there would have been no way of unloading short of climbing into the lorry. The driver on the day was very helpful fortunately. A number of the sleepers were also quite damaged with chunks missing

Excellent service , Kept me informed, Great product . Friendly helpful driver

Ordered 21 sleepers on Thurs 3rd June and they were delivered on Tuesday 8th as promised. Delivery driver was very helpful and offloaded the pallet onto my driveway. Quality of the sleepers was good - yes there are minor imperfections but I was not expecting perfect, planed softwood -they are railway sleepers. Would definitely use Gardoo again.

I initially ordered Hardwood Chips for my chicken run. The day after I had ordered and paid I received a phone call to say they were out of stock and I was given the option of a refund or wait for them to come back into stock. I chose a refund (which I have received). I wish the website had said it was out of stock and not given me the option to order, but that's only a minor issue and the company was very quick to contact me via phone and email.

I then ordered Woodland Mulch instead, and luckily this was in stock. It didn't arrive on the delivery date, but I emailed the company the next day and was told it was due to be delivered by 4pm that day. It arrived safe and sound just before 5pm (traffic was awful). Although it was a day late the company were very good at communicating when I emailed them, and there was a bank holiday just before the delivery date that probably interfered.

All in all I'm really happy with the product and the service I received, I just wish the website hadn't let me pay for a product that wasn't in stock.

Avoid avoid avoid avoid!!!

Despite the over negative reviews I decided to take a chance and ordered 16 sleepers to build a raised flower bed. I had noted that a large proportion of the negative reviews were in relation to the delivery but as I’ve been working from home I didn’t really mind if they arrived late or not.

Anyway, they ended up arriving exactly on the day expected but of the 16 sleepers, 6 were in terrible condition and completely unacceptable. They were damaged, had chunks missing from them, were damp, and were generally very unhealthy and poorly looked after sleepers.

I called Gardoo with the delivery man present (who was embarrassed to be delivering them quite frankly). They told me to follow up with an email and pictures which I did.

I got a response a few hours later and was completely fobbed off. They told me that minor defects were to be expected and did not care what I had to say regarding the defects clearly not being minor.

I’m very disappointed and annoyed at myself for wasting so much money on a company that already came with bad reviews overall.

You should all do yourselves a favour and spend an extra £50-£100 by going to a retailer who has better reviews.

Seriously guys, avoid at all costs and let this company go bust so that more reputable companies can make better profits.

Update:
After initially being fobbed off, the details of my complaint were escalated and I have been told I will be refunded for the 6 faulty sleepers and be given an extra £25 for my time. I am satisfied with this outcome and will remove my review on receipt of the promised refund