GBW (Formerly known as GAPbuster Worldwide) 

GBW scam their mystery shoppers.
I know because I used to be one - reading people's experiences on here tell me they haven't changed one bit, if at all, have got worse.
There are other ways to make money - avoid this company at all costs.

Utterly useless

Upon registering I found that trying to complete certain parts of the process were complicated, and when I tried to book onto assignments I was repeatedly told by an online message that I needed to complete something and it would not allow me to book onto any assignments.

However when I contacted the company to ask for support on this I was told my registration was complete and there’s nothing for me to do, and that it’s just because there’s no assignments in the area. This is not true as clearly when I try and book on assignments sent to me that are in this area I cannot.

Which in turn means one of two things, that either they’re incompetent, or just don’t care. I know I’m bored of wasting my time trying.

Just came across this by chance as I was Googling GBW. I am having problems with the app (I will get to this later), so I wanted to log into my account via their website. I saw the link, so was curious to read the reviews.

I am surprised to read the bad feedback, it's unfortunate. I have always been paid for my evaluation with no issues. My first evaluation I honestly did get worried, as it felt like a very long time to be waiting. It could have been 8 weeks (probably less than that). After this, I got used to the timeframe of how long it took to be reimbursed. I did have a payment query, I got into contact via the app and was given a reply within 48 hours. The company have also rung me, which was slightly disconcerting as I'm in the UK and was worried about an international phone number/call. There was a slight bit of a communication/language barrier via the phone, however nothing serious.

My main and fundamental criticism would be the interface/functionality of the KODO Hub app. Its not very obvious that you can filter the evaluations that you are eligible for by postcode. This is not by the filter, but solely by the search function. You can only filter the assignment titles/names using the filter. Just overall confusing, just combine search and filter to do both and all(!?). I only just discovered this now while writing this review, to quadruple check that I was not being slow. Also when clicking on the evaluation descriptions, they do not list the postcode and the sharelink with the PDF postcode list and always dead/broken! I only know by history of the one code that I have done before attributed to my area (under history tab). The app is quite clunky and not user friendly. The labels for the main menu are just icons that are somewhat vague.

The app currently has a glitch (and for the last few days) as evaluations are listed but when you select a date and agree to the 8 points an error message pops up "unfortunately this evaluation has just been taken my another reviewer, please check the invites for other opportunities" but remains listed and unallocated. This is a new issue that I haven't encountered.

All this aside, I have always been paid for the evaluations and been able to get in contact with the company when needed. This mostly has not been necessary, 1/3 occasions regarding an assignment and today regarding the app glitch (awaiting response).
The briefs are very clear and filling out the questionnaire and uploading information is very easy. I would recommend for people to use the company based on my experience, which has been overall very good an positive. Disappointing to hear that other have not, hope things get resolved for those who have ongoing issues.

I have completed multiple assignments for this company and I am yet to receive payment from Sep 2021 and Oct 2021! They are quick to contact when they need something done. I have emailed and emailed about this and I am yet to receive payment.

They need to take responsibility and pay up the money I have earned. I believe I am not the only person that chases for money.

Pagan a los dos meses, a diferencia del resto de las empresas de mistery shopping que es al mes o a las tres semanas.
El 17 de noviembre hice una auditoría por la que me pagaron 25 euros, ahora en enero, pero al mirar los movimientos del banco, aparece un cargo tambien de ellos de -21...
Llevo reclamandolo días y no contestan...cuando contestan dice que no adjunté el justificante de este cargo, cosa que sí hice. Me lo vuelven a pedir y seguimos igual, por lo que ha salido como que he ganado 5 centimos por la auditoria. Escribo a diario dos veces, y asi hare hasta que me paguen. Dos, o las que haga falta.
Espero que este comentario ayude a otras personas a no darse de alta en esta empresa.

They ask you to do something, you do it, they change something their end and claim you didn't do it properly and you don't get paid. Compete scam artists

GBW is a company had assignments within my region. The assignment was to purchase groceries from Amazon being sold by Morrisons and provide feedback about the shopping and post delivery of the goods experience which I completed and submitted all documentation on 20th September 2021 after which I would get the payment.

I provided my bank details for the payment to be credited to my account on 20th September 2021. I followed up via email on 24th, 28th, 30th Sept. 2021 and on 5th Oct 2021 I got response asking if I got the amount which I had not and so I replied back stating the same.

I did not get any reply and so I followed up via email on 5th, 7th & 12th October 2021 with still no reply.

On 14th October, I managed to find the email addresses of the company directors which are listed as follows:

Shirley.Chow
Kyoko.Isono
Adam.Kaye

On 15th October 2021 I got reply from GBW agent named Farah (not the directors) but only apologized and did not comment at all about the payment. On that same day I replied back to make them aware I would reporting them to the trading standards in the UK after which I got a call from one person named Alia stating that they had been asked to call me since one of the directors had asked them to call me but upon asking the name of the director, they refused to give me their name and hung up on me.

On that same day, I got an email from Catherine, stating that the payment would be processed in the 1st and 2nd week of November 2021.

On 15th Nov 2021, I emailed back the company and also the three above named directors stating that I had still not gotten paid despite we now being in the 3rd week of Nov 2021 and now they are disputing that they sent the payment and asking me to provide them with my PayPal ID when originally I had provided them with my account details to get paid into my account. They have also asked for my November bank statements which I am wary to provide considering their conduct.

REPORT THESE MO**R FU***RS TO TRADING STANDARDS UK. I WANT TO LAUNCH A CLASS ACTION LAWSUIT AGAINST THE VERMINS.

It took 6 months of stress to finally get paid. I had actually paid out my own money to assess an order from Amazon Prime so I was out of pocket. They don't answer emails, if you try to contact them they suspend your account. The amount of stress this company caused me is absolutely ridiculous. DON'T TOUCH THEM WITH A BARGEPOLE!

Completed a job for them Aug 02, 2021, understood it took six weeks or in the region of to be paid. Now Nov 1st and still not been paid. Had an email from them mid October to say I should be patient🤣🤣. Then another saying something is wrong with my bank info(that old chestnut) double checked and triple checked and nothing wrong with my account.

Assignments are time consuming -there is a lot of travelling involved. Paperwork is cumbersome as the online forms are a mission to complete - most questions are repeated over and over. Had to decline last assignment as the competitor was literally 94km away and the compensation payout would not even be enough to cover the petrol.

NEVER PAID WHAT I HAVE BEEN OWED - TWO MONTHS AFTER ASSIGNMENT

Estafadores, realicé varias visitas a estaciones de servicio, invertí mi tiempo y dinero y a la hora de pagarme me han bloqueado la cuenta alegando que tengo duplicidad en 2 cuentas, he enviado numerosos emails y no contestan, tampoco han pagado nada.

Gbw, is a big scam, I did an Apple audit for them after they approached which I did successfully, the moment I submitted the report there was no response or feedback, so I waited to be paid and two months passed by no payment, then I started send emails to query my payment, no response, I have written 10s of emails and it's like they don't exist no response what do ever, i need to know where to report them

Unfortunately they try to find as many excuses to not pay you.
My last review I was 50c short even though the review had said $10 not $10.50 and they said they would not pay me.
They Have also messaged me and called this week to do one at a local Chemist but the instructions just said ‘select a health enquiry’ but had no examples unfortunately I had to decline as I felt they would find another excuse not to pay.
Tried to contact them but they ignore emails and messages.

I don't know if all the negative reviews are from when it was GAPbuster but I have only had positive experiences working as a mystery shopper for GBW. OK it can take a while to be paid for assignments (roughly 8 weeks) but I am in regularly contact with the company and they are always very friendly and informative. The only negative so far is the lack of variety in assignments as it always seems to be Morrisons or Amazon Fresh online shopping orders. But myself, my friends and family who all participate enjoy the experience

In Malaysia GBW is offering monthly assignments for Shell. Customer Service does reply quickly if there was an error in filling in the form, but when asked about being reimbursed for the cost, they just ignored me. Money was deposited into my accounts after around 2 months.

Late Payment and now blocked my account, I have sent an email to them everyday for the last 5 weeks and had no responses. I want to continue doing work for them but cant access my account no matter what I try and have no responses. I would avoid, there are much better mystery shopping companies to do stuff for.

Havent been paid, blocked my account, cant log in/reset password, no responses to anything. DO NOT USE

Liars!! They don’t pay you the money you’ve worked for!! After contacting them, I’ve got replies every 3 weeks and they told ne they will send the money they owe me..5 months passed. Can anyone advise authorities to turn to? ACAS?!

They massed up the Amazon Fresh tests completely. No answers to emails, software failure by accessing the questionnaire, late payment.
I worked with them for a couple of years and noticed, that the staff education is very poor and unreliable.