As a long-time user of Fixflo, I feel the system is beginning to feel dated, particularly given the advances in AI and technology more generally. The MI reporting is not especially intuitive. Rep... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Greg is always a pleasure to meet with. todays meeting was helpful and insightful. Greg’s continually helping us find solutions enabling our business to thrive. We’ve been working together for the la... Mehr ansehen
Unternehmen hat geantwortet
Scarlet has been great and helped with any issues or queries i have. We are only just getting started with the platform but so far it looks like it will be a great help for our business. Thanks agai... Mehr ansehen
I've used this company for several years for the software for my business for tenants to report issues. People should be aware it is very difficult to cancel when you're locked in and it auto renews a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Market leading, fast-growing, exciting, international, creative, dynamic, innovative; this is Fixflo. Since launching in 2013, our phenomenal growth has resulted in Fixflo gaining leader status in the repairs and maintenance software field. Our business plan is simple. We aim to be the standard way in which property repairs are reported and managed in homes and places of work around the world. Having recently launched in South Africa and Australia, the Fixflo system is now being used by over 800,000 properties. That’s 1700+ agencies over 15 time zones!
Kontaktinformationen
International House, EC3V 3NG, London, Vereinigtes Königreich
- help@fixflo.com
- www.fixflo.com
3.9
Gut
232 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Verity at Fixflo
This is a review for Verity at Fixflo, who was on the ball when I had reported an issue, solving my problem, showing empathy and excellent customer service . Thank you. The platform itself has been an affective part of our property management service, for many years now
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Gary,
Thanks for sharing such kind words! We're delighted to hear that Verity provided prompt and empathetic support, delivering excellent customer service. It's fantastic to know that Fixflo has been an effective part of your property management service for many years.
We look forward to supporting you again in the near future; if you haven't already, we recommend you bookmark our helpsite link https://help.fixflo.com, where you can access our super useful selection of guides and articles on the most frequently asked questions.
Many thanks,
Fixflo Support Team
Exceptional Customer Service!
Exceptional Customer Service!
Anjali responded promptly to my query and resolved this immediately. Fixflo is a fantastic system and any user feedback is welcomed and implemented to ensure the system works for the user. It has made the management of my properties much smoother and our tenants find this easy to use too.
Excellent, would highly recommend.
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Sarah,
Thank you for your fantastic feedback! We're thrilled to hear that Anjali provided prompt and effective support. It's great to know that Fixflo has made managing your properties smoother and that both you and your tenants find it easy to use. We appreciate your recommendation.
Many thanks,
Fixflo Support Team
Excellent support
The Support Team at Fixflo are excellent. Always ready to help, including understanding what we're trying to do.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Gail,
Thank you for your kind words! We're delighted to hear that our Support Team at Fixflo has been able to assist you effectively. We have a fantastic helpsite which is full of guides to help you use Fixflo efficiently - https://help.fixflo.com
If there's anything else we can do to support you, please don’t hesitate to reach out.
Many thanks,
Fixflo Support Team
Marcela has been great in assisting us…
Marcela has been great in assisting us in the setup with Fixflo. Great system and a real bonus to have an account manager who knows her stuff as is wanting to help us succeed!
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Rex Gooding team,
Thank you for your kind words! We're delighted to hear that Marcela has been instrumental in your Fixflo setup. We take pride in having knowledgeable and dedicated account managers who genuinely care about our clients' success. It's great to know you're finding value in the system, and we look forward to supporting you further.
Many thanks,
Fixflo Support Team
James Kelsall
James our Account Manager is always on hand to help and is influential in how we now use the system. Thanks James for all your help and continued support.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Matt,
Thank you for your kind words! We're delighted to hear that James has been such a valuable support in helping you make the most of the system. We'll be sure to pass on your feedback—he’ll be thrilled to hear it!
Many thanks,
Fixflo Support Team
Anjali has been great
Anjali has been great.
Really helpful with a tech query I had. Quick to explain and a clear answer received.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Savannah,
Thank for your for kind words, great to hear Anjali was helpful and able to support your query. We'll pass on your feedback and look forward to supporting you in the near future.
All the best,
Fixflo Support Team
Excellent service! Supportive, responsive and friendly.
The Fixflo platform has been a fantastic addition to the business helping us to streamline our operation and enhancing our customer experience. Mike and Marcela have been with us from the start, and 12+ months into our journey, with new areas of the business now also going live, they have been consistently helpful and supportive, and willing to work with us to further enhance our experience. Jess has also been instrumental in delivering large group training, making the sessions very informative and memorable, gaining buy in and generating excitement about the product.
Everyone I have dealt with at Fixflo know the product in great detail. They have been very supportive, friendly, and clearly have a passion for the product and what they do. Excellent service!
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Dan,
Thank you so much for your kind words! We're thrilled to hear that Fixflo has been a valuable addition to your business.
It's fantastic to know that Mike, Marcela, and Jess have made such a positive impact, and we'll be sure to pass on your feedback to them. We take great pride in our team's deep product knowledge and commitment to providing excellent service, so it’s wonderful to hear that this has been reflected in your experience.
We truly appreciate your support and look forward to continuing to work with you as your business grows. If there's anything else we can do to further enhance your experience, we're always here to help!
All the best,
Fixflo Support Team
Fixflo
We deal specifically with Marcela and have always fond her to be very responsive. Fixflo allows us as a business to manage maintenance efficiently.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Cindy,
Thank you for your feedback! We're delighted to hear that Fixflo has helped you manage maintenance efficiently and that Marcela has been consistently responsive and supportive. We'll be sure to share your kind words with her!
Your experience is exactly what we strive for, and we truly appreciate your support. If there's anything more we can do to assist you, please don’t hesitate to reach out. 😊
Many thanks,
Fixflo Support Team
Super helpful & supportive
Mike & Marcella at Fixflo are very helpful, supportive and attentive with getting our company set up and using Fixflo for block management. They've helped us every step of the way and provided advice and best practise uses of the system and are always on hand for any little thing, can't commend them enough!
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Sarah,
Thank you for your fantastic feedback! We're so pleased to hear that Mike and Marcela have been helpful, supportive, and attentive in getting your company set up with Fixflo for block management.
It's great to know they've been with you every step of the way, providing advice and best practices to ensure you're getting the most out of the system. We’ll be sure to pass on your kind words to them!
If you ever need anything, we're always here to help. Thanks again for your support! 😊🚀
All the best,
Fixflo Support Team
Fixflo used to be a leading software
Fixflo used to be a leading software, its gradually lost its way over the last couple of years. Supported by their automatic renewal contract which demonstrates they too are not confident in the service they provide. Make sure you don't make the same mistake we have in signing agreements and not ensuring you have a fair renew term.
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Alexander,
Sorry to hear you’ve not had a positive experience with Fixflo around your contract renewal process.
We value your feedback, so if you haven't already, can you please email the support team so we can discuss this with you?
Many thanks,
Fixflo Support Team
Great system
Great system, I would thoroughly recommend working with them for all things tenant maintenance.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience with our software. Providing seamless tenant maintenance solutions is our priority, and it's wonderful to know we met your expectations. We look forward to supporting you in the future!
Many thanks,
Fixflo Support Team
Quick response and efficient service
Quick response
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Tammy - Thank you for your positive review! We're glad we could assist you promptly. Let us know if you need anything else!
Many thanks,
Fixflo Support Team
Excellent Support – Fast and Efficient Service
I had a query regarding the system, and the team responded promptly, resolving the issue within 20 minutes! Their efficiency and helpfulness were outstanding. I highly recommend their service :)
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Abigail - Thank you for your kind words! 😊 We're thrilled to hear that our team could assist you quickly and efficiently. Your recommendation means a lot to us! If you ever need any further support, we're always here to help.
Many thanks,
Fixflo Support Team
From a landlord’s point of view…
From a landlord’s point of view absolute garbage.
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Damian,
Thank you for sharing your feedback with us. After reviewing our records, we don't believe we’ve received a complaint from you directly, but we're more than happy to discuss your concerns. Are you available to be contacted directly? We’d really like to understand your experience better and see how we can help.
Please feel free to reach out so we can discuss any specific issues you've faced.
Many thanks,
Fixflo Support Team
I've worked with Fixflo for years…
I've worked with Fixflo for years across two different businesses and I'm afraid to say they've dropped off a cliff in the past two years. They used to be fantastic and a market leading software. They've now removed all contact numbers for their offices (even if you're an active customer). If you have a complaint (and we have several, including one of their third party providers taking money from our account without permission), you have to fill out a contact form as if you're approaching them for the very first time.
We were then told to direct our complaint to one of the companies they're partnered with. A company I've never heard of, don't have a signed contract with and didn't have any knowledge were supposed to be offering a large part of the service we came to Fixflo for in the first place.
I'm now not really sure what Fixflo do, other than farm work out to sub contractors and point you in their direction when things go wrong.
Stay as far away from these crooks as possible.
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hi Ben,
Thank you for sharing your experience with Fixflo. We're sorry to hear that you've encountered these challenges, especially given your long history with the platform.
Your concerns about support, third-party providers, and unclear service responsibilities have been flagged to the appropriate teams.
While we have made changes to our contact process to streamline support, we appreciate that this has not met your expectations in this instance.
Regarding your concerns about third-party providers, we’d like to investigate this further to ensure clarity on the services being provided. If you haven't already, could you please share more details about the issue, including any relevant transaction details by emailing the support team?
We want to ensure your concerns are addressed properly and directed to the right team for resolution.
We’d like to work towards a resolution for you.
Many thanks,
Fixflo Support Team
They are always on hand to support us…
They are always on hand to support us with getting the best our of Fixflo for us and our clients.
Always looking to improve the system to make it better for their customers.
We are currently going through integrating our Fixflo with our financial system, our customer relations manager has been fantastic at providing us with the information we need and helping us work though any issues we have.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Thank you Louise for your kind words - glad to know you feel supported by the Fixflo team and that the software benefits your business.
Many thanks,
Fixflo Support Team
Always very helpful and responsive when…
Always very helpful and responsive when need something resolved
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello there,
Thank you very much for the feedback. We're glad the team is always there to answer any questions or queries you may have.
Many thanks,
Fixflo Support Team
Great platform
Great platform, easy to use and configure, gives good visibility over maintenance issues (both reactive and preventive) allowing our PMs to focus in on the real maintenance priorities and facilitates communications with residents, contractors and landlords, ensuring everyone is up to date and informed about progress of issues. Would highly recommend.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Afternoon,
Thank you for sharing your experience using Fixflo. We're delighted to hear the software allows your team to track and manage all maintenance issues at the click of a button. We think it is super important to stay on top of all those repairs coming through, so we have tried to make it as easy yet efficient as possible.
Many thanks,
Fixflo Support Team
Awful - Absolutely Awful
Awful , absolutly awful, i placed
Some feedback on the app and they deleated it. Crashes every day i have to reload five accounts everytime i want to add Anything.
If you can stay clear. Not even one star
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello,
We're disappointed to hear you're having difficulties using our contractor app.
Can you please send an email support@fixflo.com so a team member can troubleshoot and work to resolve the issues you seem to be experiencing.
Many thanks,
Fixflo Support
Our account manager James has been…
Our account manager James has been nothing short of excellent throughout. He is always on hand to assist with any queries and make our experience with the platform better. Would highly recommend his services!
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fixflo
Hello Jack,
James really is great, isn't he?
It's also so great to see he is helping you make the most of the system and that you are comfortable approaching him should you have any further questions or queries.
We will be sure to pass on the feedback to James.
Thank you,
Fixflo Support Team
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