I had to cancel my order after it shipped but Fireplace World were very understanding and even managed to instruct the courier to bring it back to the depot. As soon as it arrived back I got my refund... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered electric stove on Friday lunch time and it arrived Saturday afternoon Product was very well packaged , in 3 boxes. Stove feels robust and easy to assemble Would definitely order from compa... Mehr ansehen
Unternehmen hat geantwortet
Quick service, kept informed re delivery. A very nice product good quality. The only downside is the top fitting unit is extremely heavy and needs two strong people to get from kerbside pallet deliver... Mehr ansehen
Unternehmen hat geantwortet
Absolutely love my fireplace easy to Assemble there were a couple of screws missing but we sorted it.Highly recommend this company 10/10 ⭐️⭐️⭐️⭐️⭐️
Unternehmen hat geantwortet
Unternehmensdetails
Über Fireplace World
Vom Unternehmen geschrieben
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Kontaktinformationen
St Thomas Road, HD1 3LF, Huddersfield, Vereinigtes Königreich
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4.7
Hervorragend
10’102 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Service with Fireplace…
Excellent Service with Fireplace wolrd,love our new Oko S1 Fire,plenty of heat output.Living room is nice and warm.
Thanks again for a great service
5. März 2026
Antwort von Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the stove. Thank you for shopping with us. Kind Regards, Fireplace World
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
The product was very good quality and…
The product was very good quality and arrived extremely quickly.
31. März 2026
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Was really worried about ordering my…
Was really worried about ordering my fireplace online but there was no need to be! I love it.
Delivery was made within a couple of weeks of ordering and all the different components were well packaged. The delivery team rang on the morning of delivery to say what time they would arrive. It had said that my order would be a doorstep delivery which I was worrying about as I live on my own but they did lift everything into the hallway for me.
All the components are true to the pictures shown on the website and assembly was fairly straightforward even though instruction manuals were not the most detailed.
I would recommend this company to my friends and family.
1. März 2026
Antwort von Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Delivery issues
I found a fireplace suite I liked , placed the order only to be told they do not deliver to my postcode , even though the website claims they deliver to every mainland postcode , I called and was told they do deliver to every postcode just not every item , false marketing, I tried numerous family members addresses with the same result , I had to have it delivered to a friend with a London postcode, the delivery drivers had to drive past the end of my road to get there, absolute madness, on the other hand the suite is lovely , just beware of the false marketing regarding delivery
1. März 2026
Antwort von Fireplace World
Dear customer. Thank you for your feedback and review. Unfortunately our marble couriers do not deliver across all areas. We apologise for any disappointment caused. Kind regards, Fireplace World.
All went smoothly
On ordering my fireplace I got a prompt delivery date and it was delivered on that date. Unfortunately there was a dent in one of the parts so I sent an email asking for a new part and this was delivered the next day - no hassle. It was well packed and straightforward to assemble, although assembly time was estimated at 10 minutes and it took me over 2 hours. I think they must have been watching a speeded up film.
28. März 2026
Antwort von Fireplace World
Dear customer, Thank you for the 5 star review, I'm glad to hear we were able to assist you with your order. Please let us know if there is anything else that we can help you with in the future. Kind regards, Fireplace World.
From initial order can't fault this…
From initial order can't fault this company, easy to order speedy delivery & to top this off fireplace looks amazing.
If you want a focal point, this is the one to buy. Love it, it's gorgeous.
28. März 2026
Antwort von Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the fire. Thank you for shopping with us. Kind Regards, Fireplace World
Antwort von Fireplace World
Dear customer, Thank you very much for your 5* review and for your kind comments. We do appreciate you taking the time to post the review. Kind regards Fireplace world.
Antwort von Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the item. Thank you for shopping with us. Kind Regards, Fireplace World
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
ceramic wall hanging fires…
We brought 3 ceramic wall hanging fires for a rental, they were well packed and arrived within days.
We will use again when needed.
17. März 2026
Antwort von Fireplace World
Dear customer, Thank you very much for your 5* review and for your kind comments. We do appreciate you taking the time to post the review. Kind regards Fireplace world.
Makes fire look more authentic…
Makes your fire look more authentic with the flu. Great little addition to the room at a very reasonable price.
8. März 2026
Antwort von Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Very happy with my purchases from…
Very happy with my purchases from fireplace world. Definitely recommend them. Love my new fire & delivery was quick.
22. März 2026
Antwort von Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the fire. Thank you for shopping with us. Kind Regards, Fireplace World
No response from customer services…
No response from customer services about the stove handle dropping off on taking the stove carefully out of the box. They say to check it on delivery but the DPD driver was off like a shot so no chance of that happening.
23. März 2026
Antwort von Fireplace World
Dear customer. Thank you for your feedback and review. We can see our support team responded to your email and have not received a response back. Please check your junk/spam email and provide a response.
Kind regards, Fireplace World
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Good service and communication
20. März 2026
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Sadly the materials are poor quality…
Sadly the materials are poor quality and pieces of the surround are chipped. It came in a broken torn box badly packed with fixings loose and missing. Not been able to build yet as trying to source the fixings we need.
Really disappointed as it looked so good on the web site
22. März 2026
Antwort von Fireplace World
Dear customer, We would like to sincerely apologise for the way your item arrived and for any inconvenience caused. Please contact our support team if you require any help.
Kind regards Fireplace world.
Antwort von Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Antwort von Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the item. Thank you for shopping with us. Kind Regards, Fireplace World
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.