Fastlane Autocare Bewertungen 

Antwort von Fastlane Autocare

21. Juli 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you feel disappointed with your experience, as we believe your review does not accurately reflect what took place.

Your appointment was booked for 9:00am, and in the two days leading up to your booking we sent two email reminders and two text message reminders confirming your appointment time. You arrived at approximately 10:30am, after your allocated diagnostic slot had passed. Rather than turning you away, we offered to accommodate your vehicle at the end of the day if you were happy to leave it with us until the following day, which you agreed to.

As your previous garage had been unable to diagnose the fault, we explained in advance that your vehicle would require access to manufacturer-level diagnostic software, which incurs a cost to ourselves. During our investigation we found that the vehicle had internal ECU communication faults. We attempted calibration and coding procedures, however these were unsuccessful due to the faults present. Based on our findings, we advised that further wiring tests should be carried out before recommending replacement of an ECU, as we wanted to avoid suggesting an expensive component without first ruling out other possible causes.

When discussing the findings, you advised that you did not wish to proceed due to the value of the vehicle and attempted to negotiate the agreed diagnostic charge. Unfortunately, the diagnostic process and manufacturer software access had already been carried out, resulting in costs to our business regardless of the outcome.

We are also disappointed by the comments regarding our staff. You arrived to collect your vehicle at approximately 5:40pm, after our 5:30pm closing time, while our team were locking the premises. Despite this, our staff remained behind to explain the findings and discuss the report with you. At no point was anyone intentionally rude or intimidating, and we categorically reject that suggestion. Our team remained professional throughout the process.

We always strive to provide honest and accurate diagnostics, even when the fault is complex or the outcome isn't what a customer was hoping for. We wish you all the best in getting the issue resolved.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Thank you for taking the time to leave your feedback.

We're sorry your experience didn't meet your expectations. At the time of your enquiry, we were experiencing an issue with the link between our online booking system and our workshop diary, which unfortunately allowed appointments to appear as available when they were not. As soon as we became aware of your booking, we contacted you to explain the situation. We can confirm this issue has now been fully resolved.

As a busy workshop, we always do our very best to accommodate every customer. However, when we know we're unable to meet the turnaround time a customer requires, we believe it's far better to be honest from the outset and give them the opportunity to explore other options, rather than make promises we can't keep. We appreciate that you needed your vehicle repaired quickly, and we're sorry we weren't able to assist within your required timeframe.

Regarding your comment about The Happy Camper Store, we'd like to clarify that this is not a separate or hidden business. The Happy Camper Store is simply the leisure vehicle division and trading name of Fastlane Autocare Autocentres Ltd, specialising in caravans, motorhomes, campervans and other leisure vehicles. Both departments operate from neighbouring premises, and this information is clearly shown on our website and documentation.

We apologise again for the inconvenience caused by the booking system issue and appreciate you bringing it to our attention, as it enabled us to resolve the problem quickly.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Hi Iain

Thank you for taking the time to leave us a fantastic review!

We're delighted to hear you found our service quick, easy, and friendly. Providing a hassle-free experience with great customer service is exactly what we aim for, so it's great to know we delivered.

We really appreciate your support and look forward to helping you again in the future.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

We're sorry to read your review, as it doesn't reflect the level of service we strive to provide.

Unfortunately, we've been unable to locate any record of your booking, payment, or previous correspondence using the information available from your review. Because of this, we're concerned that this review may have been left for the wrong business.

If you have used our services, we'd genuinely like to investigate this for you. Please contact us at info@fastlaneautocare.co.uk with your name, vehicle registration, booking details, or any other information that will help us locate your appointment.

We take all customer feedback seriously and will investigate immediately if you get in touch.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Hi Andrea,

Thank you so much for your wonderful review!

We're delighted to hear that you found our team friendly and helpful, and that your vehicle was completed on time as promised. We also believe it's important to point out any additional issues we notice during our inspections so our customers can make informed decisions and avoid unexpected problems in the future.

We really appreciate you taking the time to share your experience and look forward to welcoming you back again.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Hi Chris,

Thank you for taking the time to leave us a great review!

We're really pleased to hear you were happy with our quick service and that our regular communication kept you updated throughout the process. We believe keeping our customers informed is just as important as carrying out the work itself.

We truly appreciate your support and look forward to helping you again in the future.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Hi Tom,

Thank you for your fantastic review!

We're delighted to hear that you'd highly recommend us. Recommendations like yours mean a great deal to our team and motivate us to continue providing the highest level of service to all of our customers.

We really appreciate your support and look forward to seeing you again in the future.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Thank you for your fantastic review!

We're delighted to hear you had a brilliant experience with us, and we'll be sure to pass your kind comments on to Phil. He'll be pleased to know his excellent service made such a positive impression.

We really appreciate your support and look forward to helping you again in the future.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Hi David,

Thank you for taking the time to leave us a 5-star review!

We really appreciate your support. It means a lot to our team to know you had a positive experience with us, and we're grateful you chose Fastlane Autocare.

We look forward to welcoming you back whenever you need us in the future.

Team FL

Antwort von Fastlane Autocare

21. Juli 2026

Thank you for your fantastic 5-star review!

We're delighted to hear you were pleased with both our customer service and the speed of your air conditioning regas. It's great to know we could get you booked in so quickly and have you back on the road without delay.

Your kind words mean a lot to the whole team. Thank you for choosing Fastlane Autocare, and we look forward to helping you again in the future.

Team FL