FairFX Bewertungen 14’943

Zinhie was extremelly efficient and polite in the way he handled and subsequently sorted my query. The outcome of my contact with him was more than I expected and I would happily ask for him in future to assist.

I had made a mistake and Siphelele the assistant was extremely patient and helpful in sorting it out for me.

I was having great difficulty purchasing Euros on-line to top-up my account. Agent Sinqobile Khanyile was extremely patient and helpful in dealing with my difficulty, which was eventually resolved by the technical team

For some reason I couldn’t top my card up on the app, then couldn’t log in at all. I contacted the help desk and had a quick response back from Zinhle who sorted it out for me. Just need some good weather on Monday (and no snow) when we go to Malt

Very easy to use and very fast response from customer service

I had a problem completing a transaction to add funds to my card. An attempt to use the Chatbot proved fruitless but a call to Customer Services and assistance from the very efficient agent, Sinqobile Khanyile, sorted it all out.

Very quick helpful service, Really lovely customer service!

Philani sorted my problem very effectiuvely.

I had forgotten what account had been linked. I made several mistakes and became confused as to how much I was transferring. After a couple of email, normality was achieved with the Help of Analise.
Quick and good support from a confidant Agent.

Great app and very helpful customer service from Minenhle via web chat

Excellent customer service! Instructions very easy to follow. Thank youb

Fully comprehensive instructions contained in a well-written EMail

Really quick and useful response by Philani Mthombeni. Thanks a lot!

Sinqobile Khanyile - was incredibly helpful and solved my issue super quickly!

Nondumiso Hadebe made sure I got the feedback I wanted. Good response.

Find the FX account useful at home and abroad. I’ve had a couple of glitches with the transfer method I use and it wouldn’t work today. I emailed fx got a very quick response from Philani Mthombeni who resolved my query straight away. Thank you.

It was easy to contact and chat online with Zinhle Nyide. She was helpful in investigating my problem and explained how I needed to proceed with the matter. Subsequently followed up to inform me that my issue had been resolved.

Top customer service from the Fx Team (specifically Sithembiso) - an issue with a pending card payment fully explained to me in detail with great clarity and in quick time. Eased my concerns. Been using the card for a number of years. All the family now using - easy to use and problem free.

Fundiswe on web chat was excellent.
The only negative was that the company has changed its name to "Equalsmoney" without telling its customers.