1 Star Review Extremely poor customer service experience with EWT Water Softeners. We have been customers for years and continued paying monthly for our Silver service plan, believing it still inc... Mehr ansehen
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Das sagen Bewerter
Sorry but Booking a service to EWT apps is a hit and miss what ever there service engr availbility is very limit (may be short of staff?). Dont bother ringing,they dont book via phone they only past... Mehr ansehen
Rubbish after care service. Engineer are not fully qualified- I can say because I am an engineer. Better to get another company product than EWT. Customer care team never updates you about a... Mehr ansehen
After a worrying period of overdue device service, I appealed to EWT and was answered on the same day by Abbie. Not only a reaction, but a proposal to arrange for a service call within a few days.... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
European Water Technologies is a Global water treatment company founded in Ireland 2002 by David Forde, it was with the mission “to deliver the perfect customer experience every time to any customer on Earth 🌍 ”. What does this mean? It's simple. We're a company that obsesses over customers. Our actions, goals, projects, programs and inventions begin and end with the customer at the forefront of our minds. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we commit to it in the hope that it will turn into an even bigger success. We strive to deliver "The Perfect Customer Experience Every Time".
Kontaktinformationen
Newman Business Centre 2/2A Newman Road,, BR1 1RJ, Bromley, Vereinigtes Königreich
- 020 3510 6788
- care@ewtwater.com
- www.ewtechnologies.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Very happy with the service from EWT
Very happy with the service from EWT. Got a morning text saying that a service operator would contact me within five days. Next minute around 11am get a call saying if I was available for a service. Man had been and gone between 12-1pm - no problems all sorted- would highly recommend this company to anyone
The service is excellent and affordable…
The service is excellent and affordable . The quality of the drinking water is first class and certainly superior to (even the most expensive) bottled variety . I am a very satisfied customer.
Thomas ( Installation Engineers) was…
Thomas ( Installation Engineer) & Abbie ( from Office) was very helpful and explained in detail the suitable product required for our house. Thomas was being very honest and helpful and explained the Pros and Cons of the Softner and RO's. In addition Abbie ( from their Office) was very helpful in organising a quick appointment for the installation of the water softener system for our house. Would recommend.
Excellent customer service
Excellent customer service. I spoke with Abbie and she couldn't of been more helpful. Vwry polite and great customer service. Thanks Abbie . Aoife Thornton
I had a great experience with EWT
I had a great experience with EWT. It was lovely to coordinate installation with Abbie. Very professional.
I have been dealing with EWT water…
I have been dealing with EWT water solutions for years. Their service is outstanding.
Abbie is always so helpful
I can't get any response
I can't get any response ! I booked a service on 16/1/23. Received a text 2 days later with a date. I responded to say I needed to reschedule - heard nothing. Opened up a 'ticket' on the site requesting a new date - supposed to receive response within 24 hours - nothing .Opened up chat line dialogue - spoke to 'rep' last week - told would have a new date within 48 hours ! 10 days later - still no response.
Good water softener
Good water softener. We have had it for year. I just booked our annual service appointment through Abbie.
Mathies Rasmussen
Very friendly and helpful customer service and engineers.
I’ve had this company coming to my house for the last 4 years servicing my water system. Every time I call up I get very friendly customer service. This time I spoke with Abbie. Very friendly and helpful and Ross the engineer was in and out no mess and very helpful explaining what he’s done. Can’t recommend enough.
Positive experience
From the start, I've had a positive experience with EWT.
Installation was timely, quick and the engineer was very professional. Follow up service is good apart from some booking delays.
Customer service is great and Abbie was very helpful to resolve my issue.
The customer services was excellent
The customer services was excellent. Quick response.
EWT introduces record breaking service.
After a worrying period of overdue device service, I appealed to EWT and was answered on the same day by Abbie.
Not only a reaction, but a proposal to arrange for a service call within a few days. A further query, received an almost instant time scale.
This standard of service, is rather a novelty to EWT. A guarantee that this customer will happily remain.
John Campbell
Following good advice and guidance from…
Following good advice and guidance from Deirdre in the EWT office, we decided to replace an old softener which was approx. 20 years old with a newer more compact unit complete with drinking water filtration unit. The engineer Vladimir arrived on time, was extremely professional, helpful and tidy. I would highly recommend EWT.
Great service and customer service…
Great service and customer service overall. Abbie from Customer service was able to help and answer all my questions and queries regarding my order. I will definitely recommend getting a water softener from this company.
EWT a good solution for your water problem
I have recently contacted EWT water solutions for installing a water softener and a filter for solving our hard water problem at our home. They are very helpful whenever I reachout to them. I was speaking to their customer support Engineer Abbie for couple of time for all my queries regarding the water softener and she was very helpful throughout.
Lovely customer service experience
Lovely customer service experience, Abbie really did everything to investigate and resolve our issue.
Many thanks,
Kriszti Varga-Werner & Zoltan Varga
I have had the EWT water system and…
I have had the EWT water system and need filters. Abbie was very helpful and arranged for a service that was due . Thanks again Abbie for your help and professionalism. Regards Irina
We have the water softening system and…
We have the water softening system and drinking water tap. All works perfectly. Abbie helped me book the service. Brilliant customer oriented. Would recommend. Kind regards, Inese Jonane
Excellent customer service and highly recommended for all house holds
I would highly recommend EWT water Softner for house holds. Excellent customer sale support (Abbie) and quick turnaround on the booking with clear informations.
Thanks EWT team,
Vinoth Ramani
Easy option to replace old water filtration machine to a new small one,
I contacted EWT to transfer my old water filtration system to a new one, the response time was excellent and the service quick and easy with also an easy option payment plan, i wanted a smaller machine to fit under the sink I also received €100 discount to replace my old machine, thanks to Abbie and the team at EWT.
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