Etisalat UAE Bewertungen 

I would like to express my concern and disappointment regarding an unresolved refund issue. First of all, I’d like to kindly share that it has been quite difficult to get in touch with a customer service agent regarding this matter, which has added to my frustration.
I acknowledge that the initial mistake was on my part – I accidentally made a payment to an eLife account and also entered my mobile number by mistake. When I called your support team on the same day to explain the situation, I was informed that a refund could be issued, and the amount was promptly deducted from my prepaid balance.
However, it has now been over 22 days, and I have yet to receive the refund in my bank account. Despite multiple follow-ups and providing my bank statement showing that no such refund has been received, I still have not been given a clear update. Each time I call, I am simply told, “We will check on it,” without any real information or resolution.
I would sincerely appreciate your help in escalating this matter and providing a clear and final update on the status of my refund. I’ve been very patient, but this delay and lack of transparency have been quite disappointing.
Thank you for your understanding and prompt attention to this issue.
Kind regards,
Francis

Before the end of my contract the router stopped working, they sent me a new router and had to pay for it again. Was difficult to complain about the issue

Poor Support. I'd give them -100000 stars. they have the worst ever support and you can never get to a real person...

Worse customer service you will get in Dubai. Will stop your account and charge you extra charges randomly. When you inquire about it, it will become your full time job to get it back. My advice stay away from this company at all costs

If I could give 0 stars I would do.

I have had an ongoing issue with Etisalat for 15 days, you call their call centre and are assured they will respond within 12 hours and nothing happens.

I received a call to change my package about a month ago, I said no it's fine I don't want to cancel. They cancelled anyway and charged me triple my bill and that I had no data or package attached to my account. This company cancelled my bill then charged me and have not contacted me back so far. It's been 15 days. I have no texts, calls and data. I cannot use my phone unless I am attached to wifi. When I call to speak with a manager I get told "I will send an email and expect a call" I have been told this many times and no attempts have been made to contact myself. There is no email address to make a formal complaint to and their communication is actually extremely poor for a telecommunications company.

I called about a billing complaint on 1/10/2025, I work in a school so therefore couldn't answer the two calls they made when I was working (I told them to call after 4pm, they didn't).

I am waiting for a call daily and still have not received any update/ information regarding my complaint.

When I called the cancellation line they said I couldn't cancel due to this complaint still being active. I have been left in a situation where I cannot communicate with people from home unless I'm on wifi.

I would give zero stars if possible. Paying for elife optic fiber internet which is suppose to be available theoretically non stop but practically the entire evening I was/ still am without internet. What is more upsetting is that nobody bothers to tell us anything or at least to try addressing this issue. Horrible customer experience ever!

Shitty technical support, only virtual chat , no solution

Oct 1 i tried to purchase a phone from the app. The payment push trhu on my back and got debited, but the app suddenly got an error and did not continue. Now my money is with the telco and me no phone. Called them three time all the three agaent promise me heaven and earth that it will be credited back with it 3 days. After three days i called again another agent ask.me for the ticket number, damn the first three agent did not open any ticket so the complaint went nack to day 0. Now oct 7 , i followed up, it will now take 14 more days as per the agent who called me. Very frustrating, so think twice before you take anything from thier app.

I hate giving even this 1 Star as there is no other option. If something like negative Star option is available, that would be great.

Etisalat and its team is no less than leeches who just cares about cutting the corners and stealing money from customer wallets. They just don’t care about ethics, customer loyalty, etc. Simply they are not even aware of these words in their dictionary.

Best example of a monopoly company exploiting the economic support to the core and looting customers and we customers can only be the victims and we need to helplessly watch Etisalat stealing money from our wallets every time we deal with them.

Very good customer service given by Mr. Ahmad Bahdi (not sure if I spelled your name right). So helpful and very detailed in giving the procedure for my inquiry. Really appreciate your assistance 🙏

I had purchased a new SIM from their showroom and it had connection issues. So the showroom took the SIM back and asked me to purchase another SIM on a guarantee that I would receive my money spent on the faulty SiM within 3 working days. But it's more than 2 months and even after raising 5 to 6 complaints, they have not returned my money. Hopeless service.

This internet provider has the worst customer service. My account is under renewal and multiple calls i received from different numbers offering renewals. They ask to cancel my old account to get a new account for new discount but they are unable to cancel the old account because i have a iphone installment. Now they gave 2 account and when I asked to cancel the new account they asked us to pay more than 2000aed while im paying monthly for my old account?!!!!!! Why would i need 2 internet accounts?!!!!!!!!!!!! And this named AHMED is not helpful at all! This sales staffs dont care at all After they sold what they’re offering!!! I requested to cancel the new account but they did not. So now they are asking me to pay 2 accounts? How stupid is that?!!!!

Very bad customer service

Très cher et très compliqué à résilier

Absolutely terrible customer service and agents lines are so bad.

They scheduled a technician to come on monday then phone me saying fully booked only Thursday technical team can come.

Not satisfied initially, I can imagine it only gets worse from here.

Customer support is practically none-existant

After you try to connect to their chat support, you're only allowed to talk to AI, and after going back and forth with it demanding to talk to a human and it disconnects you from the chat forcefully, it connects you to a human only after you try to talk to it, but then they disconnect the chat stating you took too long to reply, even though you clearly replied right away.

Very bad service no one responded they need money on time

Gave me a mystery"add-on" extracting another 140 aed every month for 7 months. Every time I called they couldn't tell me the benefits of this or even what the addon was. They said I added it but that didn't happen. They told me they had now cancelled it, also not true. This same thing happened to a friend also. Its evidently a convenient system fault. After endless calls getting nowhere, 7 months later I spoke to the manager in person in the back office of Etisalat in MOE where he acknowledged it was Etisalats mistake and those charges shouldn't be there. He said someone will call back later, 2 days later I got a call. Eventually I got my "borrowed" 7 months of month back from them. Initially they told me it will be used to credit my Etisalat account but I informed that the money that had been "borrowed" from my account without my permission every month for 7 months needed to go in my bank account from where it came from and that I planed to leave the contract because of this fraudulent add on they gifted me with. They will now shamelessly charge me 200 aed for leaving the contract early as a reaction to the 7 months of extracting extra money from me for nothing. I asked for them to wave this 200 charge as I was leaving due to the pilfering/ breach of contract on their part but this was refused. If you wish to avoid being this Id recommend trying Virgin or Du perhaps. I will be trying Virgin and lets see.

Signed up for Etisalat Meteor 2 wireless router. The SIM was active and even worked in my phone, but the router never connected. Spent hours on support calls, paid a bill, and still no internet. No technician support provided. Promised a free cancellation but after more than a week I’m still waiting. Extremely poor service for a product they are actively pushing through numerous sales calls.

I moved apartments and requested my fibre to be moved. It has no been 10 days and my wifi is still not active i have contacted Etisalat 4 times and everytime they say they will escalate it and someone will contact me, but up until now i have received no call and no solutions. EAch time it is me who reaches out to them to find a solution and a timeframe for when it will be activated to which they tell me "soon" and "ASAP". How are they unable to firstly, tell me what the issue is and secondly how long it will take to fix it. If you can stay clear of them, I am now paying for a service that is not working.