Etisalat UAE Bewertungen 

I would like to e=rate etisalat cutomer servive as -5* if possible(minus 5*).The most horrific customer service on tele system, It is a nightmare.I could not get hold of any human customer service person in 8005800.The IVR system is completely useless just interested in new business.

Etisalat’s business system is extremely weak and seems impossible to fix, causing significant issues for our operations. Unfortunately, no one seems to listen or address these problems. Everyone, including the managers, is strictly following the rules without offering real solutions.

I truly hope they work on improving everything—most importantly, the staff knowledge. It’s unacceptable that the staff at the service center give one answer while customer service provides a completely different one. How can this happen within the same company?

I also hope someone can contact me to discuss this further so you can improve your services. Today, I visited a Wasel centre for the second time, and nothing was resolved.

I’m facing a problem with E&t I visited office as well and i summit complaint also but no response my complaint about when I change my sim in ESIM I can’t dial any code like a balance check and even I’m not receiving sms also.. and I try to call but they r in holiday.. what is the meaning of help line or customer now I really need help but they r closed.. customer means should be available all the time .. now m suffering I really need to booked the ticket and m not receiving OTP wt nonsense.. so irritate

It’s holidays and I am trying to get some sleep, they called me twice I disconnected the call and tried to get back to sleep, again they called I told them am tired and am trying to sleep, there has to be some sort of understanding for working people needs to rest on holidays, it’s very hard to fall a sleep and when I do they just keeps calling, if I want your services I know how to reach out, I have the app and it’s amazing, you want to advertise use online ads if interested I’ll subscribe, now I’ll make sure to block every number from them and I will write this review again in every government complaint platform to make sure that no calls for ads or sales on holidays.

It’s great experience......

Don't get any service from this there service is not good very very bad even the agents, technician, and customer service they only care about money, but once you have a problem with the service, they will just keep saying that they will call back, but no one will call you back they will not do anything to fix the issue just kept saying that they will call back. Don't trust this provider you will just waste your money

ETISALAT HAS THE WORST SUPPORT EVER, NOTHING SOLVED AND THEY KEEP YOUR MONEY WITH NO SOLUTION, IMPOSSIBLE TO TALK WITH A REAL AGENT

Special thanks to Mr Harsh for his professionalism, amazing attitude & his great assistance. Highly appreciated. Shahrbanoo Golmihamadi

TRAI/TDRA needs to regulate Etisalat’s business partners immediately.
As soon as any contract approaches its end, customers are bombarded with endless calls and WhatsApp messages from Etisalat’s partner companies pushing plans, renewals, and promotions. Many of them make false promises just to close a deal, misleading customers into signing up for things that are not even included. There is absolutely no control or accountability, and Etisalat seems to have left these partners roaming freely like wild dogs preying on customers. It’s disruptive, frustrating, and extremely unprofessional.

On top of that, Etisalat’s 24-month contract system is completely unfair. The contract price includes charges for devices that are only covered under 12 months warranty. These routers rarely last the full contract period. In the last six months, the WiFi connection becomes unstable, speeds drop, and the devices weaken significantly.

When issues start, instead of supporting the customer, Etisalat tells you to buy a new router or renew another 24-month contract just to get a replacement device. This clearly feels like a tactic to force customers into renewing contracts repeatedly so Etisalat can continue making profits, instead of providing equipment that lasts for the duration we are paying for.

Overall, the experience is extremely inconvenient, intrusive, and unfair. There must be a proper regulatory system to stop the harassment from sales agents and ensure that customers receive quality service throughout the contract they are paying for.

Very disappointed. I wanted to cancel my Home wireless account and I tried via app, but there is not section to do it. So I searched online and found a number. They told me to pay 627AED, but couldn't explain how it summed up. Anyway I was happy to pay it, but they couldn't send me an email with the breakdown and the link, they just told me to go to the website and search for the option. I did find it and paid and when I received the bill, there was no breakdown of what I paid. And there was no option to set the cancellation for a later date, so from today I have no internet, even if I leave the country in 2 weeks and have paid a lot of money of penalty. You should be ashamed of the experience you offer your clients

If I could put a zero I would have. They are just stealers. I have been with Etisalat for 21 months, I use to have the e life and used to pay 460 aed per month/ already a rip off for the bad connection But worst… When I wanted to close my account as I moved to a flat where I had to have wireless. They asked me to pay 2600 aed for earlier closer. I couldn’t at that time. I have been paying since August for a service that I don’t use for the past 3 months!!! Shame!!!

Terrible customer service, unable to subscribe to a new plan, recharged cash and it's just stuck there with no refund

I applied for etisalat new fusion plan for AED 799. With that plan I should get: Router, tv box, landline phone, home zone service (extra router for villa coverage). But I did not get any device at all! I applied for cancellation the same day it was installed. As per law there is a 14 days trail period.
I called like 20 times 101 and was all the time informed that they will call back. they informed me that I need to pay cancellation fee, which against the law.
today I made the payment for the time of use. At the help line they stated that they will cancel now!

but so far no confirmation.

Even a one star is too much for this company, absolutely shocking support. All I can say is avoid.

Not possible to reach customer service. Only AI and it will not help you

I’m very disappointed with Etisalat’s poor coordination. We already renewed our E Life connection, but we keep getting nonstop calls from Etisalat agents asking us to renew again. They even call during work hours and at night, disturbing our rest.

Worse, the calls come from different numbers under the name “SHAH KHALID ELECTRONICS”, which is very confusing and unprofessional. Why doesn’t Etisalat have an updated record showing that our account is already renewed?

Please fix your system and stop these repeated and unnecessary calls. This kind of service is very stressful for customers.

Very bad services from customer care executive.

I am deeply frustrated and disappointed with Etisalat’s continued incompetency regarding my eLife connection. Despite multiple assurances and repeated promises from their team, there has been no real progress or resolution. Every time I contact them, I am told the issue will be fixed “soon,” yet nothing ever changes. This ongoing cycle of empty promises and lack of accountability is unacceptable, especially from a company of Etisalat’s size and reputation. If they are unable or unwilling to resolve the issue once and for all, they should be honest and say so, because I am more than ready to switch to another telecom provider that actually values its customers and delivers on its commitments

Very disappointed with Etisalat. After completing my 2-year contract, a third-party agent asked us to open a new account under my spouse’s name. We ended up being charged for both old and new accounts in the same month (August) even though we used only the old one. We raised three complaints, but Etisalat simply closed them without resolving or refunding, claiming a manager called (which never happened). This feels like clear cheating by third-party agents and poor customer service.

Saturday night they decide to switch off WiFi in my area “for technical reasons”. Who does such things ? No explanation from technical team. On top of that, this is not the first time they decide to switch off the WiFi just because. Even DU was so much better even though I wouldn’t call them the greatest. Very disappointed