Etisalat UAE Bewertungen 

I would not like to give a star even. There is no negative points. I would like to give negative points.
This company is really a fraud. Please never believe any phone calls from any of their office staff regarding a lottery prize win and lucky draw.

They are complete fraud, scammers and liars. They are very unprofessional. They don’t know how to write an official letter. Their letters have thousand of spelling mistakes, no official email address, no office registration number and bar code or address . They write in the letters to customers how hard-working they are and how sincerely they are working for their valued customers which is really unrealistic and unprofessional.

Their customer service number never responds to calls. On a very rare occasion, a person picked up this call at customer service number who speaks only punjaabi!!!!!!! How unrealistic and unprofessional!!!!!

They will rob you off and will never refund.
Please stay away from this fraud company.

Worst customer service...its been month and half trying to cancel my internet connection..not happening... endless calls, chats still no one takes it seriously...out of frustration spoke with a supervisor also, still no cancellation...never have i seen incompetency like this

Bad customer service. Not helpful. When issues arise you are pointed elsewhere!

This is a review following 2 years use of their home Internet including changing address and subscription.

The actual speed when it is set up is good but their customer service when having to cancel a subscription, which actually has expired is terrible.

It is a shame because the product is good and the bad part should be easy to fix.

Just shut down this company, they are built on big fat scammers who force you to stay with them. Their revenue all comes by forcing you into taking a package/deal and signing on a contract that’s way too overpriced and they are not even transparent about it, that’s how I got fooled into signing with this bullshit company. Also half of the time their shit doesn’t even work. I have WiFi router at home, and it doesn’t even cover the entire apartment nor does it even have good connection. Everything about them is so bad. Customer service is the worst cherry on the top, they are so dumb, rude and doesn’t even listen to the customers need and my god do the love to repeat the same script. The cannot act upon the problem, they just take you around and around to figure some bullshit solution that is not even what you wanted from the beginning. The worst experience and dissatisfied I’ve ever been!! If I could give a rating, I’d give them a handful of 💩

As of today Etisalat is the best mobile company in UAE in comparison to the rest.
Customer service is available and service center are available and everything is okay I didn't give them five star because of some practices when it comes to prices and billing..... Beside that I am very happy customer and I know for sure I will never switch to any other company

Do not purchase any device from Etisalat especially apple phones! they have technical issues and when i asked to return or replace it, they forwarded me to apple store and apple store they mentioned that they can’t take the phone back since it’s not purchased from them! Absolute scam! And will take all actions with them through consumer protection

The worst customer service to date - incorrect billing and no corrections.

If I can rate it 0, I would.

I signed up for a phone line yesterday, paid AED 125, the line was not working in the shop (MOE branch) and I requested a cancellation. They gave me a reference (65042890) and to wait for 24 for someone to call me to cancel the line. Fast forward to next day and zero communication. I called them and was given two options: either wait for another phantom call or pay a further AED 268.75 to cancel on the spot. Cancel on the spot I did. Needless to say, I paid AED 393.75 for a line that did not last 24 hours and did not work. I have an internet plan with them and will be duly cancelling this also.

Zero trust, take money for no work. Cancellation requests just drift till you give up. Do not deal with them.

Zero , incomplete installation, technician ignores calls and messages. Zero interest in providing any sort of service! Only good and efficient to take your money

Below is a **clear, firm, and professional email** you can send to Etisalat.
It keeps the emotional weight of the situation (your daughter’s exams) while remaining constructive and credible as a long-term customer.

Dear Etisalat Customer Experience Team,

I am writing this email with deep disappointment and concern as a loyal Etisalat customer of more than **two decades**.

Over the past **three weeks**, my daughter has been facing persistent issues with the **Wi-Fi range of our home internet**, which is directly impacting her ability to study at home. Her exams are round the corner, and despite multiple attempts, this basic issue remains unresolved.

During these three weeks, I have made **numerous calls to 101**, only to be passed back and forth between the **Customer Service** and **Sales teams**, with no ownership or resolution. It has felt like a *ping-pong process* rather than a structured support experience.

Two days ago, out of sheer frustration, I contacted the **Retention team** and requested cancellation of my home internet and all my mobile connections. Only then was I told an “upgrade” could be offered. However, even at this stage, the core issue is still not understood.

The router provided by Etisalat was installed in **2018** and is clearly outdated. I have hesitated to purchase a router from a non-Etisalat vendor because historically customers are then told that Etisalat is not responsible for third-party equipment. Despite explaining this repeatedly, the call centre continues to treat this as a generic case rather than understanding the actual root cause.

In the last **two days alone, I have made 7 calls to 101**, and till date:

* No technician booking has been confirmed
* No SMS or email confirmation has been received

As a parent, it is extremely distressing that I am unable to resolve a basic connectivity issue for my child’s education. This raises a serious question — **if a loyal customer of over 20 years faces this experience, what does it mean for new customers coming to Dubai?**

Etisalat has scaled significantly as an organisation, but the **basics of communication, ownership, and customer understanding are clearly lacking**. Call centre agents seem limited to reading what is visible on the customer ID rather than being trained to understand and resolve real customer issues.

I genuinely hope these calls are reviewed — if not by supervisors, then at least using **AI-based call analysis**, because the intent and frustration are clearly visible.

I am a well-wisher of the telecom and technology ecosystem, but in today’s digital world, **it is unacceptable that basic Wi-Fi coverage in a 2-bedroom home fails due to an old router**, especially when the customer has raised this multiple times.

I sincerely request:

1. Immediate technician booking with confirmation
2. Proper assessment and replacement/upgrade of the router
3. A single point of ownership until closure

I hope Etisalat will treat this matter with the urgency it deserves.

Regards,
**Melvis Furtado**

Arrived at Abu Dhabi airport wanting to get the advertised free e-sim for tourists, for 24 hours. It is literally impossible to get, tried everything from online, to in-person, multiple times, on different phones. Would not work. I’m convinced it never does and it’s more of a scam than anything else. The staff at the airport counter were also extremely unhelpful and could not care less if their service was good enough.

Poor service from Etisalat agent Maria at Sharjah DG Outlet!

Promised 2GB/day, but no info on daily consumption. 4GB gone in a flash, with no warning. When queried, Maria was dismissive & unhelpful. Very disappointing experience. Not recommended.

won't be using Etisalat again & won't suggest to others."

Worst home internet wireless connection service always down the network, not worth paying the amount...

The worst operator, but we have to deal with them by force. everytime i need to call them, i feel suffocated from their AI assistant until i am able to convey my issue. the worst call of the day, they should remove it. their system is very annoying and they enforce it on you. such a huge company and are unable to make a simple proper system for their customers, sooooo annoying. and their team have no chioce or authurization, they need to follow the defected system, which renders the service useless. i use DU for my mobile since i have a choice and the diffrence is very big in service quality. i hope i can shift my landline anytime soon.

Logistics is horrendous. I ordered a device and delivery is not based on customer requirements it’s Etisalat and their courier agency who decides when to deliver . Worst experience . will never go for device order on Etisalat again..

hi dear etisalat nowadays the etislathEsim having issues on the network .
i hope the etisalath will take action on it
thank you
asees
0507683665(this number have issues)

We would like to formally report an unacceptable and highly unprofessional experience with one of your delivery riders, Arsalan Waris.
Upon delivering a SIM card ordered under our company name, we requested that he wait briefly due to an EID-related issue. Despite this being a reasonable request, he refused to wait and spoke to us in a raised and aggressive manner. From the outset, his approach was rude, disrespectful, and completely lacking in basic customer service etiquette.
Such behavior is entirely unacceptable and does not reflect the standards expected from your company. We found this incident extremely disappointing and expect this matter to be taken seriously, investigated thoroughly, and addressed with appropriate action.
We look forward to your prompt response and assurance that this will not be repeated.

CONTRACT EXPIRED - I WAS ON A CAL WITH ETISALAT MEMEBER AND ASKED TO CANCEL THE CONTRACT SO I WONT BE CHARGED. ETISALAT MEMEBER LIED THAT THE CONNECTION WAS CANCELLED - TWO MONTHS LATER I GOT A BILL - THE CONTRACT WAS STILL GOING AND I WAS BEING CHARGED - WHEN I ASKED TO CANCEL AGAIN THEY SAID I NEEDED TO PAY THE REMAINING MONTH EVEN THOUGH IT WAS ONLY THE 4TH OF DECEMBER - I HAD TO PAY THE FULL DECEMBER AMOUNT !

After 1 month of home internet subscription with e&, I GLADLY paid AED 1,900 to cancel my account. They are the worst service provider on earth - even worse than 3rd world country ISPs that I used. It's NEARLY impossible to get on a call with a support agent, they NEVER called back, they never responded to complaints, they force to chat with a ai "lol" chatbot, their self-troubleshoot feature on the app does not work. I asked them to cancel, they said someone will call me today to resolve the issue, and they did not. I got fed up and cancelled my subscription. I do not recommend them at all.