Etisalat UAE Bewertungen 

Very bad experience. I had an emergency to the philippines. I send money. Says it has been credited to my philippine account but nothing was there. Says due to system something, i don't know. Until now my money is missing. Went missing, after has been deducted feom ky account. Very disappointing.

The eLife fiber connection at my apartment in Dubai is really fast and stable for working from home. However, getting hold of customer support through the app takes forever. Good speeds, but a bit too expensive compared to other countries.

I received an SMS instructing me to collect my refund from Al Wasel Business Center. I visited the center, but the staff informed me that no refund was available. I took leave from work and traveled based on your instructions. Kindly investigate and advise when and where I can collect my refund. Please register this as a formal complaint. Case No: 66696800.

very poor services and customer support only take requite and one time call and closed request number very poor customer services and 2 months above am not received router from Etisalat UAE and they send me bill every month connection not good not work

Believe me anyone wants to get home internet go for du as etisalat is the worst and the customer service is rubbish no help no understanding of what they are doing and if you get the speed of 1GB it is still worse then 250 mb from du seriously they just want to get their target and they don’t care about the customer after signing the contract

I had package of 450 for villa for last 1 year and iam paying regular however rhe internet speed was less so i decided to got router for 2nd floor in villa and i went to brunch and confirm and i sign the contract but later I recieve a call saying they have promotion and they will give package of 325 and no need for any other package and it end up paying 2 bills one 450 and 325 and once I complain they said its Tele sales and they can't do any thing about it
And I any cancel before 2 years
Very disgusting and 🤢🤢🤢🤢🤢
They are thieves and scamers watch out and Do not answer the call at all

I am writing to formally express my dissatisfaction regarding the delay in the delivery of my order/service despite being clearly promised that delivery would be completed within 48 hours.

Unfortunately, the promised timeline has not been met, and the delivery remains outstanding. What is even more concerning is the lack of flexibility from the delivery team in arranging a suitable delivery time, causing significant inconvenience and frustration.

As a customer, I expect commitments made by your representatives to be honored. The repeated delays and lack of a practical solution have resulted in a poor customer experience that falls well below expectations.

I kindly request your urgent intervention to:

* Expedite the delivery without further delay.
* Provide a clear and confirmed delivery schedule.
* Investigate the reasons behind the failure to meet the promised service level.

Please treat this matter as a formal complaint and provide a prompt resolution. I would appreciate receiving a response at your earliest convenience.

Thank you for your attention to this matter.

The staff do not know their products or phone plans in Jumeirah park. Fumbling with their ipad. Did not advise me that starting my new plan I had to add a gift within 7 days. It has taken me 6 visits to Etisalat 12 phone calls to implement the discount that I had originally asked. It takes them 5 days to resolve after 'investigation'. A simple request turns into a stressful experience. I changed over from du with regret. When you ask for callback they sneakily call you and then drop the line and close the ticket request. I've heard the same generic term, we will resolve this, yet there is no follow up. Even cut my line for 4 days in my first 2 weeks. Terrible service and staff. See attached 2 second call back to close the ticket. So they don't have to deal with you

Extremely disappointed with the customer service. We purchased a router based on the information provided by the sales team, only to discover that the signal coverage and performance were not suitable for our requirements.

When we contacted customer service to cancel the service, we were given conflicting information by multiple representatives and were repeatedly transferred between departments. We spent more than 5 hours on calls trying to resolve a simple issue.

What was most frustrating was that even a supervisor provided misleading information and kept giving different reasons to avoid processing the cancellation. Instead of helping customers, the focus seemed to be on finding ways to continue charging us for a service that was not working as promised.

Poor communication, lack of accountability, and an extremely frustrating customer experience. I expected much better service and professionalism.

If a customer faces a financial hurdle and misses a one-month payment, the company cuts off the internet service. That might be expected, but the shocking part is that they keep generating bills and charging you for the following months while the service is completely disconnected! You cut the service, yet continue to pile up debt on someone who is already struggling? This billing system lacks basic human logic and ethics. It’s an unacceptable financial trap hidden behind "Terms and Conditions." Extremely disappointing.

The free Visitor Line from Etisalat was extremely disappointing. It never seemed to work properly, and when I asked for help at the Dubai Airport counter, the staff couldn't provide a solution and focused on selling other products instead. I would not recommend this service, not worth the time, try other counters with Du and Virgin instead.

I am very very disappointed with the customer service of Etisalat service because I buy one number for my cousin Mansoor Ahmed with 55AED from directly Etisalat 0505650141 counter in reef mall even same number available outside Mobile shop with 10AED but that's counter convince me that we are selling fresh number and outside shop use number than I was agree with his opinion because it's good if they will give me fresh number even expensive but once we make WhatsApp on that fresh number more than 200 persons been add in my WhatsApp number which I can't write here about that people's because it's danger people's and same time I went with my cousin to the same reef mall counter but instead of help us talk to in a very very rude way and tell us we are not responsible and go Etisalat office which was seriously very very disappointed for me , any way we went to Etisalat store in century mall to help us because we want to close that number and we registered complaint in century mall and that lady in century mall tell me someone will call you from Etisalat customer care and one hour before I received one call from customer care lady and instead of solve my problem just to close the number questioning me in very rude way and after cutting the call sent me message that your complaint been close successfully and how it's possible the complaint been closed without solve my problem.

Seriously very very nonsense people's sitting in the customer care of Etisalat.

Very very bad and disappointed experience with Etisalat.

Very bad customer servie experience from mega mall sharjah i have been an etisalat customer more than 5 yrs and was paying AED 420 per month. For home wifi I contacted customer care serviece to cancel connection due to high monthly cost During the call representative informed i was offered the same serviece for AED 250. Per month because she told you are a loyal customer no need cancellation. She encoraged me to renew contract for 2 yrs i agreed on based of this promise i got refrernce number and e mail also . How ever promised offer was not properly applied. . Iam very disappointed with the way this matter was not properly applied and mis informed during the renewal process.

it is worst company ever. workers at RAK al hamra mall lying and not explain conditions. Support is useless. Prices are not fair

My concern is regarding the Etisalat customer service. I have been trying to connect the Etisalat customer care through application WhatsApp chat and after many unwanted qustionary session at last they said to connect through call.I have been in the call for last one and half hr and no reply from the call also it keeps on saying our service is busy busy busy is this the way to deal with customers according to the legal rules also customer have their on satisfaction rights and and also if a customer is trying to contact this much ways it will be something urgent don't our time have value. We are not here to defend but we are people who pay daily months fees payments and getting this low class customer service.Im verry much disappointed with this kind of approach.

The company added subscriptions without my knowledge and doubled the fees. I am on a first year contract. Their customer service did not answer my email.

Poor customer service and customer journey. Etisalat made a billing mistake and did. It take responsibility or ownership to fix it. Trying to sue technology to seems an advanced company but they have the basics all wrong.

It’s been a two years since the service and operator is degenerated back to the 2008-2010 when you could not simply use your SIM card outside of the country I think even then it was possible for UAE since it’s a wealthy country and multiple countries, companies and people lived and living in there .

My issue is it’s not even a issue or a problem it’s a ABSURD SITUATION can you imagine App it’s not working for resolution of the problem always keep sending to AI assistance or robotic help in the WhatsApp (When you asking for real assistance cause there is a situations when they have to check it manually OMG 🤦🏻‍♂️ it’s simple it’s it ..? Dumb person can say that not educated person whoever you can call!!!😡😡😡 Imagine asking for a help for f… the years and still be the best n same bench !!! Guys if you are short of staff why don’t you hire ? On my country - I’m from Kyrgyzstan 🇰🇬. Beautiful country. ( when customer cannot get help with AI or robotic assistance there is option to talk with real person so he / she can help with the issue or explain the customer what’s next to do in order to get honcho and solve the f … issue . Sorry for my French but seriously guys you are the worst operator in the world 🌍

My name is Carolina Halabi Vanalli. I canceled my phone number with Etisalat on February 4, 2026, at the Dubai Mall store. At that time, I paid my final bill and also paid the penalty fee for ending the contract early.
I asked the employee if I would receive any more charges, and she told me that I would not.
However, after returning to Brazil, I started receiving billing emails. I was charged for February, March and April. It seems that my phone number may have been canceled, but my account was not fully closed.
Here are my details:
Name: Carolina Halabi Vanalli
Operator: Etisalat
Please check my account and correct this issue as soon as possible. I would appreciate your help in stopping these charges and confirming that my account is fully canceled.
Thank you for your attention

Absolutely SHIT!!!! no internet for 3 days, customer support useless, asked to speak to managers, promised call back from manager never happens, how can a company employ such useless workers. Quick to sell uesless add on and chase for bill, but rubbish at responding to customer needs!!