Etisalat UAE Bewertungen 

Mr.Kyotish gave an excellent service, he is the good asset to the firm.
Great customer service.

Very bad customer service I have been trying to reach out since 3 days they don’t respond call after trying for 3 days today they received and told its technical error hold for 3 miniutes and now again they couldn’t assist, now I’m trying since 1 hour but very hard to connect for any service

Terrible, constant lagging and often just crashes, now becoming unbearable. Im better of sitting at a coffee shop that has Du wifi then working from home.

If there is a zero, I will give it a zero. This is the most stupid network I’ve ever had. I feel like was getting scammed. What do you mean by recharging 10 aed. I will use 5 aed for daily data and after using that when I check my balance it’s 0. So 5 aed always wasted and never used. How many money I’ve wasted for this stupid network. There is no unlimited data offered. You have to spend 350 rupees a day just to have a data. This is a scam. 3 aed in my country you can have a data for entire week, unlimited. Even a data in Dubai is gold. I am being honest. This is so true. It’s a completely scam.

The service is very very bad asking for technician and need to pay service charge. It is not how you treat your client like that as im paying every monthly

I have been experiencing this issue for multiple months, and it is completely unacceptable that I still cannot speak to a real customer service representative.

My home WiFi does not work, yet I continue to pay AED 200 per month for a service I cannot use. Because of this, I have also used all of my mobile data and continue paying another AED 200 per month for a mobile plan that is not sufficient to replace my home internet.

I have contacted Etisalat almost every day. I have sent countless messages through the app requesting to speak to a real person, and I have made multiple phone calls, only to be told that speaking to an agent is not possible and that I must use the app. Every day I follow the troubleshooting steps in the app and reboot my router, but the issue is never resolved.

I should not be forced to visit a physical branch simply because your customer support channels do not allow me to speak to a human being. In 2026, it should not be this difficult to get assistance for a basic service issue.

I expect to be contacted by a customer service representative immediately, have my internet service restored without further delay, and receive appropriate compensation for the months I have been paying for a service that has not been provided.

I am extremely disappointed with Etisalat UAE's customer service. It is almost impossible to speak to a real person. Every time I call, I am forced to deal with an AI system that never resolves the issue or connects me to a human representative. On top of that, emails go unanswered, making it feel like customers are being completely ignored.

What makes this even more frustrating is that after my contract was officially terminated, I continued receiving bills. Despite trying to contact customer support multiple times by phone and email, there has been no proper response or resolution.

This level of customer service is unacceptable. A telecommunications company should provide accessible support, especially when it comes to billing issues. Instead, customers are left dealing with automated systems and unanswered emails while incorrect charges continue. I expected much better from a company of this size. I cannot recommend Etisalat based on this experience.

Extremely bad, it’s a scam, they keep charging you fees for every balance recharge and you don’t know why. It’s taken as Other Service Usage and when you click on it to view the details it shows blank. If you call them, the autoreplier tells you that all the lines are still busy and it hangs up. If you text them on WhatsApp the bot takes you in a circle without directing you anywhere.

What’s a scam if it’s not this?

No proper information regarding the calls minute consumed details you might have used 3 or 4 mins it will show like 10 mins consumed these seems like we are forced to get the unlimited or postpaid options , no proper response will be got via chatbot , as a person from another country disappointed with the plans which UAE as a developed nation hold

I bought a router from Etisalat kiosk on 22june,2026 and was told if I return in 7 days, there will be no cancellation. On 29th I returned the router and also the original Sim and was told in 3-4 the free cancellation will be done. However a week later on the app I saw the sim as active and when I called Etisalat they are asking for original router else I have to pay 1500 for it + all charges. I have been to Etisalat kiosk in Al Khaleej Center but the guy is not working there anymore and new staff don't have idea. The first complaint was closed on basis of "calls made to me" and not for solving the issue. Again I came to the same kiosk and it took 40-50 mins to make a new complaint for which they will Again check same. So be ready if you are ready to take the pain and risk

What a worst service we are getting , complaint registered almost 24 hours , nobody attended , business service... system is completely down because of no internet and telephone . till waiting for the technical team last 24hours.....

Absolutely the worst customer care in Dubai. Have moved to a apartment building that Etisalat does not have ability to provide internet to. since 25th June have been trying to cancel a contract which they are not able to for fill and they expect me to pay more than 1500AED to cancel for their lack of infrastructure. Called multiply times to only have a complaint raised and then Etisalat closes the complaint with no communication or feedback to me. Had to call again to find out the feedback and feedback saying the current Ejari is invalid???? Worst service possible and not direct communication or assistance from a reliable agent that can actually assist. Horrible, and even with a review like this no one from Etisalat will contact me!!!!!

Dear Etisalat Customer Support,

I hope you are doing well.

I recently received a message from Etisalat stating that if I renewed my plan, I would receive a complimentary 20 GB data pack valid for seven days.

To clarify the offer and complete my renewal, I visited one of your Etisalat stores. Unfortunately, I was disappointed with the assistance I received from one of the staff members. Instead of helping me understand or process the offer, he simply asked me to contact customer care through the toll-free number without making any effort to assist me at the store.

As a customer, I expected a more helpful and professional level of service. I found the experience unsatisfactory and felt that my concern was not taken seriously.

I kindly request that you verify my eligibility for the 20 GB promotional data offer and advise me on how I can avail of it. I also hope you will review the customer service provided at the store so that other customers receive better assistance in the future.

Thank you for your time and attention. I look forward to your prompt response.

Yours sincerely,

Gykmee bhutia
[0569221534]

Cheaters haramis..they play with misguided offers or play with confusing sentence in offers..

Hii
I have a bad experience with etisalat i have 2 numbers with etisalat and my both account they closed i have already pay the bill for my account but when i went to india i mail so many times i am going kindly disconnect account cause its postpaid and i was there for 5 months they didnt reply now they need bill for 5 months 627 aed i dont know what to do there is not any response from their side now they close my both account . I dont know how to handle

If I could I would rate this 0 stars or even in minus ,The internet is extremely bad and keeps disconnecting from all the devices every minute or two, and I recommend everyone to not use the service

1 star is too much for this company, their wifi is so slow that i would have better chances of loading a site WITH THE WIFI OFF. Genuinely, their prices are too high for the kachada services they are offering. Etisalat should just close down and piss off

Very bad service, I have eLife package for 12 months, they said no it's 24 months contract, they want me to pay for one-month fees & the value of the equipments. I will change my mobile & my company numbers to another provider. not recommended at all to stay with them

Very bad experience. I had an emergency to the philippines. I send money. Says it has been credited to my philippine account but nothing was there. Says due to system something, i don't know. Until now my money is missing. Went missing, after has been deducted feom ky account. Very disappointing.