Etisalat UAE Bewertungen 

waiting 3 days for delivery, customer service is non existent, tracking page doesnt send otps. i find it hard to believe that its so hard to just be able to track a delivery through such an established company. This is embarrassing

The worst company to ever exist, other than the fact that they lack a customer support department services are overpriced for a shitty package and id rather live without a sim card rather than have a plan with them I think the rating on trust pilot says it all and I dont need to describe it.

customer service from e& / Etisalat UAE.

My home internet is been down since hours and the entire experience with technical support has been incredibly frustrating and unprofessional. There is zero communication towards customers during outages — no updates, no transparency, no accurate information about when services will be restored.

The support agents simply repeat scripted responses and are unable to provide real technical assistance. I spent over an hour being transferred around and receiving contradictory explanations, including claims about a “global internet outage,” while everyone else in my neighborhood still has working internet.

Instead of properly investigating the issue or dispatching a technician, I was continuously delayed and given excuses.
As someone who works online, this outage directly impacted my business and leave me unable to work the entire day and maybe tomorrow?

For a major telecom provider in Dubai, this level of customer support and service management is extremely disappointing.

They have the most retarded website and the system for businesses. you will be spending 2-3 hours figuring out how to download bills or authorize

Horrible Experience
Whenever I visit ot takes hours & hours
The p4ocess is extremely complicated
Though the staff are supportive their system is really time consuming and not user friendly

Bad Customer service. They attract you with promotion and then you can never escape even when you leave the country. They don’t reply to emails and call center is useless. Never again Etisalat

Very much dissappointed, difficult to reach customer care unless they want to talk to us. Just switched from Du to Etisalat which was a BIG mistake. Offered free Add-Ons during call with sales team, later on no Add-Ons as agreed, and Switching back again with 7 days.

Very worst experience about cancellation, it’s cheating company,I don’t recommend for there Coustmer service. Full of fraud people. There is no option for 0 star.

They don’t even deserve 1 star. Customer service agents are BIG Liars! Be careful about Etisalat

The worst service I’ve ever experienced in my life. I came to them, mentioning that I don’t need a lot of data and wanted to purchase a 1GB/day plan. Yet, they scammed me by saying they don’t have these kinds of plans and offered an alternative New Freedom Plan which is 250AED/month and as per the colleague, I could cancel it any time without any penalty.
A few months later I try to exit this plan since it’s unnecessarily costly for me and find out that there’s an exit fee.
I raise a complaint regarding this issue, which after some time they agree to let me exit free of charge and that I need to call by the end of the month to proceed.
So I try calling them again, first of all it takes hours for the customer support agent to pick up the call then I have to re-explain myself multiple times for th just to comprehend what I’m asking for.
They told me that they will reach back to me throughout the day yet nothing…

It’s been a nightmare. I want to cancel the subscription and there is no way and no option to do so. Such horrible service.

We don’t need outstanding service just basics.

Switvhing to du , bad service

Home WiFi Package for 229 AED/Month. The Internet is not working since 6 days now. After 8 calls to their Customer Service I had to drive to a company to exchange the router. Exchanged towards another used router and the Internet is still not working. Took 2.5 hours of my lifetime, 24 AED Salik, 20 AED Parking for 15 minutes plus fuel. Case is not solved. Tried to upgrade me to another subscription which costs 100 AED more plus 24 month contract period. Complaint no. 66157739. Please cancel contracts without delay if you cannot provide the Service customers are paying for!

I want to extend my gratitude to Mr Muhammed hamed ,at airport terminal one and Mr Mazen ,at the same terminal fir extending a spectacular customer experience their attentivness professionals and leadtime excellence is exemplary

The worst ever,! The sales agent lied to me about a subscription plan and i had to pay overdue bills ontop of my original subscription plan. Beaware of the sales agents in banyas metro station. The 3 sales agents: azer , emran and the other arab speaking agents, total scammers.

Very bad experience i had to change from post paid to prepaid even after paying cancellation charges i am forced to use their service as they promised me they will port my number but now they are refraining to use their number instead asking me to cancel whole account with number as well. Customer care services, advisors and supervisors take you round and round with no solution. FYI i did 8 calls to them

I have been trying to cancel me elife account but i cannot get through to any agent, WhatsApp is not helpful calling them is useless because you will be kept on hold for the longest time. They have now blocked my mobile line because of the elife account. I just need to get through to someone who will tell me how much to pay to cancel their service

We had a very very bad experience today around 5pm at Etisalat Burjuman,the three staff there have very bad customer service especially the fat guy who is very rude in talking and arguing in a shout voice,kindly check your camera's to review there work at that time.i can't even give a single stars for there reviews.

​"I am highly dissatisfied with Etisalat’s service. I was out of the country and my services were not even in use, yet I was charged an exorbitant amount for a package I didn't authorize. I have filed 3 to 4 official complaints since my return, but there has been zero resolution or proper response from their team. This is unprofessional and a clear case of unfair billing. I expect an immediate correction of my bill and a response to my complaints. Very poor customer experience!"

I’ve been trying to cancel my contract with Etisalat for over 6 weeks now, and the experience has been incredibly frustrating.

Every time I call, I’m forced through an AI system with no clear way to reach a human agent. When I do try to wait it out, the hold times are so long that it becomes unrealistic to stay on the line.

If you try alternative channels like WhatsApp or the mobile app, you’re again met with a bot — which simply redirects you back to calling, creating an endless loop with no resolution.

All I’m trying to do is straightforward: settle any legitimate cancellation fees and close the account properly. Instead, I’m being blocked by poor customer service systems while charges continue to accumulate.

This is not acceptable for a telecommunications provider of this size. Customers should not have to fight this hard just to cancel a service.