estarli Bewertungen 

Bought bike, an e28.9, from the estarli stand at NEC Motorhome show.
Staff at show were very helpful and knowledgeable and able to answer all our questions.
Bike arrived by courier the following week. Looks great and my wife really enjoyed her first ride on it. 15 miles with a few hills, bike worked a treat.

Extremely quick response to my mail and quickly resolved

Very helpful staff. Lots of advice.

Fantastic product, would highly recommend. Lovely warm customer service to :)

Really good team to work with. We have two 20.9 bicycles. They are easy to ride and pretty light considering their capabilities.

Nothing but a positive experience from Estarli. Bike is brilliant, accessories top quality, with a customer service that seems to care. Makes a change. Thanks 😊

Fantastic bike, great value for money and helpful customer support when I've needed it.

If you actually like riding bikes then this is not for you. Being a long term rider of all kinds of bikes I have not been one to shy away from the opportunity to embrace the change to electric. However this was a mistake... This bike is so poorly made that they argued with me that riding less than 100km was a lot of distance to put on the bike. I didn't feel as though this bike was safe, it didn't last one week of my usual commute. The brakes were weak, tires are not puncture resistant, and it sounds silly but the colour of the bike got stained from dirt straight away. The customer service for this company is a joke, trying to put the blame on customers and taking no accountability. Which is a real shame for such a young company to be taking such a poor outlook on how to grow a good customer base.

Don't buy this bike, I would implore you to get something better(which wouldn't be hard). A vintage bike would be more reliable than this, or a better British branded folding bike that has got it right for years.

Estarli was easy to deal with, very friendly and gave prompt responses.

Bought a long tail electric cargo bike for transporting children etc, using cycle to work scheme via The Cycle Company based in Winchester as they had the shortest lead time. Exemplary customer service from both. Estarli customer service have been very helpful with a few min for issues we had with the family cage and have sent replacement parts free of charge even though we didn’t buy the bike direct from them. Excellent response time and very helpful customer service. Bike has been a complete gamechanger. Super happy with it! Wish I had known that you don’t need a key to start it, just from a security perspective as you can’t really leave it unattended even for a moment! Otherwise perfect. Kids love it.

Great e-bikes (20.8) and great service.

The 28.9 is a fantastic product and I am delighted with it. Estarli made me work quite hard to buy it, I test rode one which broke down, and then no one followed up with me to explain why, or ask me to place an order. I did place an order, based mainly on the press reviews, and I have not been disappointed. When the bike arrived the packaging was falling apart and I was initially worried about damage but all was fine
Every interaction with someone from Estarli has been very pleasant but it seems their systems let them down

Overall I am very pleased both with Estarli. My only concern was my perception of not being advised of progress with my order. That said the order was completed and I am happy with the product as ordered.

After a two week delay I received my 28.9 pro last week. Estarli politely apologised for the delay and compensated me with an upgraded saddle. Having already done three 25 mile plus rides I’m very impressed! Lovely well made and comfortable bike. With 5 power modes available I’ve mainly used level 1 and a short burst of level 2. Looks like I should comfortably get 50 plus miles from a single charge. Thoroughly recommend!

Brilliant after care service

Excellent efficient warrenty replacement, thanks.

Service was good and quick. I collected the part. However the stand is longer than my original . Must have had a redesign so the bike has now a tendency to fall over away from the stand

I lost the nut from the front light, you sent me a new front light, thank you for your prompt response

Good little bag with some neat features but feel it is overpriced for what it id. I only got it because it matched the bike I purchased for my wife, but I think an aftermarket bag would have serverved the same purpose, with similar features and quality but would have been cheaper.