Practically useless, and simply changing your password becomes a chore. Completely inaccurate, and so far behind the curve of a person financial history, that most companies don’t actually bother wit... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Useful information, but more like hints than direct help. The monthly charge (if you choose to pay one) is high for what can often be obtained free from other sources. Updates can be slow, so don't al... Mehr ansehen
Unternehmen hat geantwortet
Really happy with Equifax so far! It's been a great way to keep an eye on my credit score and actually understand what's affecting it. What I like most is that they don't just throw numbers at... Mehr ansehen
Unternehmen hat geantwortet
A big help knowing I have support at the end of a phone ...call I'm not great with technology so this service is very important to me All the customer service team have been friendly and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Equifax
Vom Unternehmen geschrieben
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktinformationen
Vereinigtes Königreich
- www.equifax.co.uk
3.2
Akzeptabel
5324 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Equifax
Hi Kamal,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Useful and informative.
6. August 2026
Antwort von Equifax
Hi Mazhar,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Checked my credit rating out of…
Checked my credit rating out of interest astounded to find numerous Experian ,..notes never had an account ,
Intrusive, very poor ethics unprofessional
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi David,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that you believe we have poor ethics and are unprofessional. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
This company is shambolic
This company is shambolic. They display a score via their website which does not match the score they show via the nationwide app. When I raised it with them they fobbed me off with generic waffle and in short blamed me when I have zero control over the score and how it is displayed. They marked their own homework and closed the case presumably to pretend they met kpi’s for response time.
They are misleading lenders with inaccurate information and unless you have a reason to check you wouldn’t know.
They also reverted back to my address two moves/six years ago with no explanation. Incompetent. All the other credit agencies Experian, TransUnion had the current information. How can you get this wrong? Why am I taking time out of my day to correct their mistakes.
Useless.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Emma,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Still waiting for my account to be…
Still waiting for my account to be amended as someone else’s details are still there. Ridiculous breach of data
protection as I can see all the credit accounts for this person.
15. September 2026
Antwort von Equifax
Hi Cheryl,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
no support and wrong data
no support and wrong data. I am still wondering how to correct my data while Experian gets it right with no input from me.
22. September 2026
Antwort von Equifax
Hi Anthony,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Very easy to sign up
Very easy to sign up -All the information I needed was available
22. September 2026
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Failed to address a complaint even…
Failed to address a complaint even though they are legally required to do so. When I complained about that, they didn’t even acknowledge it. Nothing worse than being ignored! Ombudsman required.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Heather,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Amazing
Amazing. Super quick and easy to sign up and download a credit report online, which was accurate by the way.
4. September 2026
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Terrible website
I raised a query with Equifax and they emailed me back saying it's now resolved and to check in my cases online.
Well... Trying to log in is impossible, after not using the account for a while, it forgets your log in details, then I tried to reset my password, and the email to reset it never arrived after 5 times of requesting it!
The website is useless and does nothing.
I still can't get into my account, so I've given up, and now I won't know what their reply to my query is.
Complete waste of time!!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Jayne,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Helped me find my old car finance deals…
Helped me find my old car finance deals when the company was saying they couldn’t find any thanks
20. September 2026
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Pretty much a pointless platform
Pretty much a pointless platform, especially if you're already with Experian. The platform doesn't allow you to investigate issue which require addressing.
Effectively £14 miss spent!
20. September 2026
Antwort von Equifax
Hi Chris,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Zero communication/ bandits for verifiers.
Zero communication when trying to set up an account in my name that relates to my actual credit details. After 2 days of struggle I discovered there were just two descriptor words between my address and the one they hold for me; "Ground Front". From the day I signed my current Tenancy Agreement 19 years ago, (22nd July 2007), until the present, my address has been "Flat 1, 20" etc., whereas the attack dogs Equifax set on me, (Whoyu), insist that my address is "Flat 1, Ground Front, 20"etc..that's not even an address; it's a planning application descriptor. Whoyu therefore rejected every document I sent them! Whoyu has existed for slightly over half the time since I signed my Tenancy Agreement, yet this cur of a company deign to suggest that my address can only be what they say? And Equifax use them to verify my existence? Whoyu is an arse, whereas I am a whole person. Now how to get Equifax to recognise my existence, per ALL my paperwork, remains a mystery. Why do banks trust Equifax when Equifax rely on cowboys? I will have to engage solicitors.
21. September 2026
Antwort von Equifax
Hi Mark,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently looking at this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
COMPLAINT RESOLUTION
COMPLAINT RESOLUTION
I had a complaint about wrong information inputted by a former utility company, and Equifax resolved it within a week. Would recommend it to you all.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Emma,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You can cancel your service online by logging into your Equifax account, going to the My Account tab and selecting the Product Management option on the left. Please make sure you download all the credit reports and scores before you call because they cannot be retrieved after the service has been cancelled.
Additionally, when you cancel the service you’ll no longer receive alerts about changes to your information and we may not be able to answer specific questions about your account in the future.
Kind Regards,
The Equifax Team
Contains my dad's bank details just…
Contains my dad's bank details just because we share a name does not make us the same peron
19. September 2026
Antwort von Equifax
Hi Alan,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Equifax are not reliable
Equifax are not reliable, it says I’m not on the electoral roll when I have proof that I am, unreliable and unfactual information on there
19. September 2026
Antwort von Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
I had a very good experience with…
I had a very good experience with Equifax. Their customer service team was helpful, professional and dealt with my issue carefully. I appreciate their support and assistance.
12. September 2026
Antwort von Equifax
Hi there,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
iPhone app LOGS ME OUT EVERY TIME
iPhone app LOGS ME OUT EVERY TIME. LOGIN screen not compatible with password manager autofill on iPhone. I have to manually copy and paste my username and password. Would rather just use Face ID to log in every time. Actual app shows me my credit score but everything else is just a hyperlink to a website which opens in Safari instead of in the app. Very lazy. Many features are paid.
19. September 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Really great service x
18. September 2026
Antwort von Equifax
Hi Lisa,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.