Dvsa Bewertungen 

Absolutely useless. No chance of booking a test. Advised to 'keep calling and hope someone cancels as I call'.

I was taking my lorry driving test when the examiner began shouting at me and even swearing in Polish. This caused me a great deal of stress, and I failed the test as a result. I reported the incident to the DVSA and requested a different examiner for my next attempt, as I no longer felt comfortable with the same individual. Unfortunately, they refused and told me that changing examiners was not an option.

During the second test, the same examiner remained calm and I did eventually pass. However, the stress caused by the first experience affected me so deeply that I’ve never felt able to drive a lorry since.

I submitted a formal complaint to the DVSA, which they initially dismissed, insisting their staff are professional and would never raise their voice. I wasn’t satisfied and escalated the complaint multiple times. Eventually, the examiner admitted, “OK, maybe I did raise my voice slightly” — a far cry from what actually happened. Sadly, it became clear the DVSA would back their staff no matter what, even at the cost of honesty and public trust.

This has been a deeply frustrating and disheartening experience. I’m relieved I no longer have to deal with them and would strongly advise others to avoid the DVSA if possible.g

A Call for Urgent Reform: Systemic Failures and Exploitation Within the DVSA

It should not take between 3 to 7 business years to book a practical driving test in the United Kingdom. This isn’t just a backlog, this is a systematic failure and, at worst, bordering on a fraudulent exploitation of learner drivers under the guise of a government service.

In my case, after a 5-year wait, I finally secured a test at the Colwick test centre, not because it was convenient, but because it was the only option available, even though I do not live in Nottingham. I had to spend £900 on local driving lessons in Nottingham in addition to the £4,989 already spent since 2020 due to the complete lack of test availability across London and the South East.

During my test, the examiner Ed instructed me to perform a reverse park on a dipped curb in front of someone’s driveway, an arguably inappropriate and confusing location. The result? A failure marked by what I believe was subjective, inconsistent judgment a power examiners can wield without accountability, often at the expense of candidates’ futures.

My driving tests rusts are below:

Your serious faults
-Reverse park (road) – Control
Your driving faults

Your driving faults
-Control – Steering, 1
-Following distance, 1
-Reverse park (road) – Observation, 1

This issue is far bigger than one examiner or one test. This is a deep-rooted, systemic problem within the DVSA. For the past five years, the DVSA has knowingly allowed instructors and third-party brokers to bulk-book tests, only to resell them at extortionate rates to desperate learners sometimes at three or four times the official cost. The fact that the DVSA has done nothing meaningful to stop this practice raises serious concerns about whether the agency is indirectly profiting from this black market.

Let’s be clear: if this was a university, and only 40-50% of students consistently passed while the rest failed regardless of preparation it would trigger a full investigation into academic malpractice or institutional failure. Yet the DVSA continues with impunity, protected by bureaucracy and devoid of oversight.

This is not just poor service this is systemic abuse of power that punishes ordinary citizens. It disrupts lives, delays careers, and, in my case, prevents me from supporting a disabled family member who relies on me for transportation to critical medical appointments.

The DVSA has allowed a toxic, profit-driven culture to take root within a public service, and thousands are paying the price emotionally, financially, and professionally.

This isn’t about failing a test. It’s about a rigged, failing system. And until serious reform takes place starting with banning bulk bookings, increasing test availability, and investigating pass rate manipulation I have no choice but to rate this system a 1 star. Frankly, it deserves far less

I gave my practical driving test at Wellingborough. The examiner was called Baz. He was a thorough professional. He made me feel completely comfortable. Also had light conversations to make me feel comfortable. He had over 20 years of experience as an examiner. He understands our tensions and ensures us to just follow the rules and have proper awareness rest should be fine. A very pleasant person.

So hard to get a test, doesn’t help when people are booking for test centres no where near where they live, you should have to put your postcode in and only be able to book at centres near where you live, not fair on those trying to book a test at their nearest test centre when people from miles away are just booking at any test centre, I also feel that only the student should be able to book their tests? Not the instructor, especially when some instructors are buying loads of tests up and selling them on for more money and people selling tests by third party, Covid was 5 years ago, you should have cleared the backlogs by now surely. It’s a joke, especially when I am test ready like some others and we can’t get the tests

MSVA online application system. The process now requires you to pay first. Why? because they reject most applications. I have tried 3times to upload one MSVA application form, paid £85 each time. 3 rejections. They write me rejection emails addressed to a name I didn't even enter on the form.

The telephone support line is just as bad. it is just call centre staff who have no clue about rejections or applications. Waited ages then she gave me no credible answer and just said would've should've. Totally rubbish system.

The practical driving test is notoriously unfair and harsh. I’ve had my driver’s license for 13 years in another country and needed to get the UK license so I could drive myself to and from work. It’s been a year since I’ve taken my theory test and it’s been an unpleasant cycle of waiting long periods for a test and going broke spending money on lessons and tests just to fail on a single fault that’s made out to be worse than it is. I hate it here.

I went to the DVSA theory test centre on Duke Street Liverpool. Phil, the security man ,was an absolute legend. He made me feel more relaxed and I passed my test👍🏼

I had a driving test today in Ipswich at 1.35pm and my examiners name was Claire. I just want everyone to know how amazing she was today. She really made me feel comfortable and calmed my nerves I couldn’t have asked for anyone better. I think she done a great job today and I just want to say thank you and I hope she gets appreciated as much as she deserves.

If I could only book a driving test... Why do you let people resell slots?

it is 1 month exactly now from 23 march i am looking from 6 am till 10:45 pm looking a booking in London can not find any all the time no test available . DVSA should feel shame about that , they have done noting to improve their website , still you can book through 3rd party , but this will cost a lot of money extra( I don not want to pay , hopefully ) but what I see I have to pay in the end if I can not book via DVSA . really I feel disappointed , frustrated , angry

Had a test with John today at Yeading test centre. He made me feel so calm and at ease throughout my whole driving experience, although my anxiety was sky high! Such a lovely guy with a great personality. Would highly recommend.

No practical tests. Tooks ages to get inside the website just to say no more slots. They even blocked me from website.

Set my alarm for 5.45. Only 9000 people ahead of me. In a queue. Finally got in after 30m wait. Needed to change my daughters test. Entered correct details, screen stuck on loading. Go back, try again, same thing. Then get an error message, error 15, access denied and I am now blocked. An absolute disgraceful system that does not work. Didn't work three years ago for my other daughter and doesn't work now. Nothing in this country ever works, especially if you're a law abiding,hard working member of society. All I want is to book a test for my child. It's already costing a fortune, so now what are my options? Pay out even more to use the companies that buy all the slots. DVSA, you should be ashamed.

Absolute shambles from start to finish! You can’t even book a driving test date without jumping through hoops—been trying for ages, but they’re forever fully booked. Their bright idea is to have people traipse halfway across the country to take a test—like anyone’s got the time or money for that! On top of it all, they’ve handed way too much power to dodgy instructors who are ripping folks off left, right, and centre. Feels like the whole thing is just one giant faff. Just sucks!

All I have to say is this is the most appalling experience I have ever had. It’s already annoying enough it’s so hard to pass but what makes this more excruciating is booking an actual test. I was online at 6am trying to book a test and I was on a queue with 23,000 people. It’s crazy to me that a government run site shares resemblance with booking a Beyonce ticket. It makes it even more apparent that students are at the mercy of resellers and have to take unnecessary/avoidable lessons so we don’t forget in the long winded frame. I HATE THIS SO MUCH! Thinking on it, even the gov.uk next steps to help students book tests and reduce the gap is ridiculous. I personally suggest unique links should be sent to students to access the sites when they pass their theories should be looked into it. It shouldn’t be this easy for people who have no business getting tests being able to buy them and sell them under company aliases.

You have had 5 years since 2020 to sort out the lack of instructors and your website booking system and the fraud whereby tests are being bought and sold for profit - the inability to do so indicates one of two things EITHER an incompetence of almost mythical standard or a deliberate policy to keep new drivers from the road. I have a 23 year old who should be working, but employers need to knew he can get to them - our rural bus service is expensive takes hours and is notoriously unreliable. I now note, in yet another cynical money making exercise you have shortened the window to postpone a test without being charged to stop student "who aren't ready" WE are booking 6 months in advance for test centres we DONT Want because that's the only way to get the vaguest chance of a test in Greenham or READING, we currently have CARDIFF in June booked - we have never been to Cardiff but there is no facility to say give me your next dates for where I want.... An ability even my beautician has! My son is in the spectrum took his first test in Winchester, a town we don't know, in 2024,then waited 6 months for December Greenham test, which you postponed finally taking and failing in January. I knew his anxiety over how important it was to pass for his freedom and quality of life due to the delays was going to potentially make failing more likely. Despite saying he had a stammer the instructor during show me tell me heed him on "carry on, carry on" when his words got stuck ABSOLUTELY THE WORST THING YOU CAN DO TO SOMEONE WITH A STAMMER.
His theory test is due to run out in September, another cash cow for you. If you ARE attempting to get staff, which I doubt, your inability to do so indicates one of two things insufficient pay or a bad work environment BOTH ARE WITHIN YOUR REMIT TO RESOLVE - it's a shame you don't put as much effort into rectifying this inexcusable situation as you do into the puerile regular emails about how to pass....not waiting months and taking it in his local area on roads he knows would help massively.

The worst website to book appointments. Imperva it's a big joke

I am and continue to be incandescent with rage. Took my driving test at Gillingham test centre on 26.2.25. I failed coming out of the centre, as my Instructor put his foot on the dual control pedals telling me I was entering the road without the requisite observations. It went down-hill from there and I should have secured the car and got out and cancelled the test because my examiner had decided on that immediately, (fulfills their quota for the day). I am aware that they are not your friends but being rude and aloof will adversely affect your confidence, AND guess what, when called for my test 4 white men came out, Where's the diversity in that? I also believe there is a degree of ageism going on and this should also be addressed. Furthermore, I wouldn't choose to drive in Gillingham as the roads are atrocious. How are you to keep full control of car if the road is full of pot holes. Due to financial exploitation, which HMG has not addressed, regarding the selling of tests, I was forced to take test in Gillingham. I live in London. So I think that's the end of my journey. I could have purchased a BMW for the money I have spent for this privilege over the years. Hopefully I will drive without a licence in the coming war because the powers that be will be too busy fighting the war. So overall, my score is very low as it represents my distaste with the examining process and its many flaws. Lastly a very positive 10 out of 10 to my instructor. You know who you are. Pip

Hello everyone, they don't even deserve one star⭐✍🏼 but Trustpilot condition is,

🚨👎🏼 I don't advise anyone who worked hard to save their money on the test here, because you are wasting your money, 💸🕛 time and dream 💔,
I am a Class 2 truck driver 🚚 and thank God I am skilled and I drive all over the country, but I failed twice with them, in the Class 1 truck, 😒
I hope that in the future the evaluation will be with 🤖 automated technology, better than humans, a person may be angry at home in the evening and fail the trainees in the morning 🤬 or he doesn't like the way the driver looks so he fails too, depending on his mood 🤨

💬 Finally, I advise choosing places far from Birmingham.
Damn them, my money 💸&💔