Dunelm Bewertungen 

All good product price and service

I bought two window blinds. They arrived on time but I was unable to start the work for a couple of weeks. When I could start and opened the box I found that one of the blinds was damaged so I took it back to the shop.
The lady concurred that the damage was not acceptable and immediately ordered a replacement which duly arrived on time and is now in situ.
Very friendly, very helpful, no fuss. Excellent service, excellent PR. Good result all round.

I could spend all day in Dunelm! It is a very well run and well stocked shop. The staff are exceedingly polite and helpful. I bought kitchen items, doormats and pillows.

My friend and I enjoyed our coffee in the cafe and again the staff there are delightful.

I shall be going back soon to buy a mirror and pictures or I may buy those items online if they aren’t in the Eastbourne store.

When purchasing my suitcase this morning at Dartford branch the service at the tills was awful I asked for some help and the lady turned her back on me and walked in the other direction, I said excuse me again can I have some help please twice and then finally come over, she was extremely rude to me, there was no barcode on the suitcase that was discounted and she was like it’s in the suitcase, which it wasn’t, it then came up as £35 when on the tag was £24.50, I said that needs changing as it’s the wrong price, she then said I suppose I’ll change it tapping the screen so loudly with long nails. And said something as she walked off. Very poor customer service. It’s my local store.

The products we bought from Dunelm were very good and I pleased with what hate is having to check myself

When is a refund not a refund? when Dunelm is involved!

I returned an item to their Mansfield Store on 26th June and a refund was issued, but without a physical receipt as the original purchase was online. The till assistant suggested sensibly suggested I take a photo, maybe having problems before.

Two weeks later, no refund?

I talked to the branch manager, who referred it to customer services. Customer Services insisted it was my credit card companies fault. When I contacted them and confirmed it wasn’t them, Dunelm admitted they hadn’t actually issued a refund (they didn’t tell the truth) and suggested a BACS transfer to my bank. It’s 7 weeks now, no money and they insist it’s been refunded by BACS. Is this another non truth.

Obviously Dunelm’s Accounts Department don’t know how to issue refunds or there is a problem, in customer services.

I visited Dunelm Oldbury today to enquire about curtains and blinds and to get some quotes. Unfortunately, the experience with Michelle was extremely disappointing.

As this is our first time buying curtains and blinds, we were looking for some basic guidance on options such as curtain pleats, rods/tracks and what would be most suitable for our requirements. Instead of helping us understand the different options and assisting us with our decision, Michelle’s approach came across as rude, impatient and irritated.

At several points, her expressions and manner made us feel as though we were expected to already be experts in curtains and blinds. Rather than feeling supported as customers, it felt almost like we were being tested on our knowledge.

We understand that staff can be busy, but basic courtesy, patience and willingness to help should be part of the customer service experience—especially when customers are asking for advice about a purchase.

Unfortunately, this was a very poor customer service experience and has left us quite disappointed with our visit to Dunelm Oldbury. I hope the management team takes this feedback seriously and looks into the way customers are being treated.

Since I started shopping online with Dunelm a few months ago I have found that the products that I have purchased with them have lived up to all my expectations.
They are really value for money and the range of products is breath taking.
They are so quick to deliver the items purchased too. I ordered an item on a Sunday evening and it was delivered at 12 noon two days later.

Great service ,Excellent product.Kept updated .

The items were all very good but deliveries was left out a someone else’s door which was inconvenienced as I’m disabled poor delivery service

Great correspondence and super quick delivery ⭐️⭐️⭐️⭐️⭐️😁

It was fantastic- I placed an order one day & the full order came within a couple of days
Amazing

The sofa and delivery were great. The colleague who serviced me was really helpful, her name was Clare. The reason I have not given five stars is that the lift was out of order. I have recently had a hip replacement and was unable to use the stairs so my sister had to go up and down the stairs to keep showing me samples. If she was not with me I would not have ordered the sofa. When I returned to the store 2 weeks later the lift was still out of order and I was unable to meet my friends in the cafe upstairs for coffee.

This review is solely based on the customer service I received from “Scott A” on live chat. Upon trying to chase the second part of my delivery and having lost my order confirmation, I made contact via live chat to retrieve my order number and being more than happy to provide all personal details, items that were ordered, delivery address payment method etc in order to obtain my reference. Halfway through me providing said details, “Scott A” terminated the chat before even allowing me to finish what I was writing. This is extremely unprofessional and gives off a “can’t be bothered” attitude.
He’s clearly in the wrong job.
Second star given for the lovely items you sell.
Still not had the second part of my order though and have no idea when it’s coming.

Made to Measure Shutters Kingston- ABSOLUTE CHAOS. On order (end of June 26), I was told by the in- store staff that the whole process from order to fitting would take a month. The fitting was booked for today (20th August!!!🤔). Having called to check on Monday, no one in the Dunelm world could find the order. Apparently, the shutters were sent to the wrong branch (in Essex), so the fitting is delayed a week. The in-store staff know nothing and can't find the order. AVOID LIKE THE PLAGUE - DREADFUL. I've even written to the CEO - no reply, so not only dreadful, very rude too.

Purchased a garden egg chair.
Really good quality easy to assemble took 2 people just for attaching the actual chair.
Looks great.

First time shopping at Dunelm. Purchased 3 items online. First item on date of delivery to address, I’m told it’s out of stock. Exact same product can be purchased at twice the price. Went to pick up other 2 items from my local store. Got them home only to find one of the items had the essential parts missing. This was described on the website as a returned product in perfect condition and had been checked to make sure no parts were missing. It was £30 cheaper than the exact same product online listed for £100. This was a parasol base. Pictured with and described with the metal cantilever cross base and short pole to fit all sizes that rested in between the 4 plastic base parts that you fill with water and sand. The metal cross and base pole were completely missing. Four pieces of plastic are of no use on their own.
Called Dunelm CS. Apologetic but item is no longer in stock. It is I tell them, the exact same one is on sale online. Oh that one is different (it isn’t),you can return your one and purchase the full price one.

No I won’t I’m afraid. I’m returning everything and dislike being mislead (at best). A total waste of time, effort and petrol. I won’t be returning.

We bought a bag in which to store our winter duvet which is 13.5 tog and voluminous. Fortunately the storage bag is very capacious and swallowed the duvet easily. The bag is made of sturdy material and zips open round three sides making it easy to pack. Great stuff.

Debbie and Emma B were both friendly and very helpful

Excellent customer service from Dunelm yesterday.

Belinda from Customer Service assisted me in tracking a returned guest order; refund issued a few hours later.