Dunelm Bewertungen 

Easy to order and collect.
Paper shade is so affordable and looks great in a bedroom .

I have bought a few things on line from Dunelm and have never been disappointed, items are of a high quality. The whole process is smooth and items are well packaged.
Delivery by courier is timed and well notified.

Love a lot of rhe goods but the Customer Service online is now DIABOLICAL.Was forced to chat 1st with a 'Bot' which wasn't helpful & then a LONG wait to peak to an online agent.Half way thru chat she disappeared! No sigh of a PHONE NUMBER for customer services. The government should make it compulsory for all shops to provide a customer services number. Additionally the website kepy'bombing' out. What on earth is going on Dunelm. We xpect better of you

Purchased curtains recently. Have just opened and they appear to be good quality but boy was it hard to get the creases out!!!!
Followed label instructions for ironing but there was no way the creases would come out. Eventually had to increase heat and also use a water spray and spent ages ironing them. This helped but there are still packing creases in them. Hopefully will improve once they’re hung and have chance to drop out!!
Wouldn’t buy these again.

Overall very happy with the service from Dunelm, reasonably priced items and come on time. But, we ordered a tripod light that was previously returned. They explained that item returned as person simply changed their mind and expert fully checked the item upon its return and they assured it was in perfect condition. Well clearly this was not true. One of the legs was stuck in and took a lot of hassle to get it released and it was not in perfect condition. Im sure therefore it was returned due to the person being unable to release the leg. Thankfully we managed to do it eventually. But so long as we don't look too closely we can accept the flaws. We bought an ottoman bed but the hydraulics needed to open the bed don't seem to move! Took my husband about 3 hours to put bed together so he was too tired to persist with the hydraulic system and gave up. Haven't bothered mentioning as we need a bed and if we have to return it then we'll be left sleeping on the floor. Not impressed with that as paid more for the privilege! Our mattress wasn't the cheapest so would have expected a decent fabric on it but when taking it upstairs it got caught on the edge of the radiator and now there's a nasty rip in it. Yes, our fault but you'd expect the fabric to be more resilient and not tear right through to the wadding. Finally when ordering because I'd added some small items onto my order I found I couldn't make any changes to the delivery slot. Waited in a long queue to check what my options were and didn't get far only told it's due to having small items on the order! Strange as they were coming on a different day to large items anyway. But I took the initiative and took the small items off the order and finally I could change the date! Lucky that we are handy with diy and able to fix the issues but have had to order a repair kit for the bed!! Nevertheless it doesn't put me off ordering again but I won't be so keen to go with the returned items that very obviously aren't checked

We purchased a Mateo TV unit from Dunelm online, only to discover that there was no assembly instruction manual included in the box. Without the manual, we cannot safely assemble the furniture.

What has been particularly frustrating is how poorly this issue has been handled. We have contacted Dunelm three separate times, and each time we were given another waiting period:

First contact: told to wait 48 hours for a response.
Second contact: told to wait another 72 hours.
Third contact: told to wait 5 days.

And yet, we still have no solution.

The issue itself should have been incredibly straightforward to resolve — simply provide the assembly instructions. Instead, we have now been left with an unusable TV unit while repeatedly being told to wait for someone to respond.

This is not just a customer-service issue; it raises serious questions about Dunelm's management of customer complaints and its processes for dealing with supplier/product issues. If a product is delivered without essential assembly instructions, there should be a clear and efficient process to resolve this. Asking a customer to wait days, repeatedly, without providing any meaningful update is simply unacceptable.

The lack of urgency and ownership has been extremely disappointing. We chose Dunelm expecting a reputable retailer, but this experience has seriously undermined our confidence in the company and, frankly, makes us question the quality assurance and supplier management behind its products.

Dunelm needs to take responsibility for resolving straightforward customer issues instead of repeatedly asking customers to wait.

Please stop showing me what is NOT in stock, it is infuriating and stops me from shopping with you more often.
Please also have settings where I am taken back to exactly what I was viewing and not the top of the page which means I have to plough through everything I have already viewed, very frustrating.

Great and the delivery was excellent

I ordered 20 wallpaper samples, which were promptly posted in a cardboard wallet.
All the samples had all the information about the wallpaper printed on the back which is so useful.
And all of this was free.
Absolutely excellent, we will be purchasing our wallpaper from Dunelm.

User friendly website. Prompt delivery and arrived in perfect condition. Good quality duvet set, perfect fit for my single bed. Very attractive design and good value for money. Good shopping experience.

I ordered 2 pairs of made to measure curtains, 1 pair 48ins wide and the other pair 36ins wide, when they arrived both pairs have been made the same width, 48ins. After trying the wrongly made pair I have decided to keep them as the discrepancy is not to noticeable.
I am happy with the quality and order was fulfilled quicker than expected.

Usually very helpful and I like the products seen to be of good quality and last. My only negative is now they have self service checkouts people are pushed to use them personally I don’t mind but I witnessed an elderly lady be made to use one with very little help

Entire purchasing procedure cumbersome and not customer focussed. Currently in discussion with store in order to achieve satisfactory outcome.

Visited St Albans branch last week.
Found what I wanted,
Staff very helpful, and took time to talk and listen to what I was looking for.
The young female assistant carried item down to the cashier for me.
Nice to have good customer service

Ordered a double bed with 4 storage drawers over 12 weeks ago. Still waiting for delivery. Their excuse is it’s not a popular style so don’t keep enough stock in warehouse. If they unpopular why is it taking more than 3 months too arrive?

I love going to Dunelm
So many choices
Such good value
Always a pleasant experience

Sadly a terrible experience. I ordered bedding to be delivered direct to my son’s new home. He was really pleased until he made the bed to find a hole/slit in the fitted sheet.
I emailed customer services to ask for a replacement and received no reply at all. So disappointed

Delivered quickly and colour of curtains matched bathroom.

Great service great quality and swift delivery thankyou

We had Steph helping us today in the Hastings’s store, such a lovely kind lady who was very helpful and took her time helping us. Love dunelm quality and prices.