The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... Mehr ansehen
From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... Mehr ansehen
Needed new mattress only so popped into local store, London road, Maidstone, member of staff introduced themselves, asked about our requirements and at our request directed us to what we required and... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Unit 5 London Road Retail Park, ME16 0DT, Maidstone, Vereinigtes Königreich
- 01622952920
Bittet Kunden um Bewertungen
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The whole experience was excellent
The whole experience was excellent. From the lady in the shop who was so helpful to the the 2 delivery people who made it all flow with ease
The knowledge of the store assistant…
The knowledge of the store assistant when purchasing the mattress was very good. Cliff informed us of everything we needed to know about how a mattress affected our bodies and sleeping pattern
FRom purchase to delivery everything…
FRom purchase to delivery everything went smoothly
Really great advice and help in the…
Really great advice and help in the store. Great guys who came in to install the bed too!
Buying as bed at Dreams
Dreams is a great place to choose your new mattress; the member of staff was helpful and attentive.
Mason
They really helpful.they did perfect timing.and excellent customer service.
Great help looking for a perfect…
Great help looking for a perfect bed.the drivers and putting the bed together were amazing and very polite. Made me feel at ease well done dreams
Just excellent
Just excellent, previously we had used a competitor, Dreams just highlights the shambles of a company the other crowd are. Delivered when they said they would, everything was complete. Quality excellent. (This was part of two orders)
We had a good experience in store and…
We had a good experience in store and was helped in our selection by a very knowledgeable and very friendly member of staff. Our new bed was delivered on our chosen day and within the time slot stated.
Knowledgeable staff
Clean store, polite, knowledgeable staff. Good quick delivery
Purchased a king size Masters Guild…
Purchased a king size Masters Guild ottoman bed and a Flaxby 4450 mattress today.
Joanne the sales lady was very knowledgeable and helpful in us making a decision to buy there.
A credit to the shop.
The lady who dealt with us was so…
The lady who dealt with us was so helpful advising us what mattress to choose
Great customer service in the shop and…
Great customer service in the shop and in general. Great quality of products. I got two beds from Dreams and a mattress. The delivery teams needs some customer service training but if you write to the company and explain this they will be happy to deal with your complaints
Very pleasant experience.
The sales assistant whilst not being pushy or overbearing, was very attentive. The mattress was delivered on the day and at the time promised by a very polite and helpful team.
Verwendet eventuell KI als AntworthilfeMehr lesen
Terrible customer service
Terrible customer service. The sales person in the shop was relatively new, gave incorrect information upon sale, promised a delivery date which could not be facilitated and failed to mention that part of the set up was an additional cost and said it was included. The deputy manager was due to call me and has not. Very poor experience and very disappointing.

Antwort von Dreams - Maidstone
From order to delivery could not fault…seamless
From order to delivery could not fault communication and the whole process was seamless
No hassle delivery.
Big and best purchase, I feel like I'm in heaven.
I'm very happy with the mattress I purchased. I needed a new mattress especially as I'm recovering from a major RTA.
I visited my local store, on entering I was greeted by a lovely gentleman who was most helpful. He was very informative and helpful on making my decisions.
Whilst purchasing my mattress we were offered some drinks and he helped me make the right decision on the purchase of my pillows.
Dream come through via Dreams Bed!
I told my wife that day in the showroom,... Let's go for the best "very firm orthopedic mattress and luxurious ottoman bed"... We got it exactly 5 days as promised. Best of it all, no more back pains... Having a mattress that is soft and very firm and a bed frame that "swallowed" our travelling boxes from our wardrobes has been my dream. It has made a world of difference in our sleep experience. It's a dream come through with Dreams!
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