We were greeted by Elaine who was really friendly and calm (not overpowering at all which sometimes sales assistants can be in my opinion). She ran the Sleepmatch diagnostic, offered us a drink and t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The service was excellent. Your agent Scott was knowledgeable and very helpful . A computerized bed enabled me to choose the most comfortable mattress.
Greeted by s very pleasant lady in shop who i can't remember her name, sorry, and she made sure we have picked the correct mattress for us, nothing was too much trouble. Gent was also very helpful in... Mehr ansehen
Very efficient service all round. The staff member who took our order guided us to exactly the mattress we wanted. He was friendly, polite and very helpful throughout our time in the Dreams showroom i... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Unit 3 Valentine Road, LN6 7BH, Lincoln, Vereinigtes Königreich
- 01522213509
4.9
Hervorragend
268 Bewertungen
Bittet Kunden um Bewertungen
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Lincoln. Helpful and Informative.
Called in on spec to Lincoln store to enquire about Tempur mattresses. Chris floor manager could not have been more helpful. Explaining different products, giving me time to try and coming up with options to suit my budget and requirements. A lesson in how customer service should be done.
16. Juli 2023
Bewertung ohne vorherige Einladung
I would shop here again
Customer service was brilliant. No one pushing you to buy. Great service and delivery free and within a week
4. Juli 2023
As the name says, great Dreams we now have!
From the moment of walking in throughout the whole time of choosing a new bed, it was an informative, pleasant experience. Our representative Elaine was courteous, full of information and made it pleasant and relaxing. We left knowing we'd chosen the best bed for our needs. Thankyou
16. Juni 2023
Excellent customer care
Excellent customer care, good attention to details. The important things are covered to provide great customer service!!!
20. Juni 2023
The manager Amy is very friendly
The manager Amy is very friendly, helpful and knowledgeable. We received the sleep match experience and were offered a drink and even sweets. Amy was very patient with us. All staff are very friendly and welcoming and we would highly recommend the Lincoln store.
19. Juni 2023
Bewertung ohne vorherige Einladung
Easy purchase of great night's sleep.
Easy purchase with helpful staff and no pressure.
Dates and timing of delivery spot on.
Very pleasant delivery staff who put the bed together for me and many v comfy nights sleep since.
10. Juni 2023
excellent service and advice
7. Juni 2023
Brilliant experience!
The lovely sales lady in the Lincoln branch. What she didn't know about beds and mattresses was nobody's business. The delivery guys were also fab!
1. Juni 2023
Very impressive the shop experience was…
Very impressive the shop experience was great and the delivery driver was great and the mattress is wonderful thank you for your help and keeping me informed on delivery and if any problems as there are no problems
30. Mai 2023
Chris from the Lincoln store
Chris from the Lincoln store, gave excellent product knowledge. Gave time and patience on choosing mattress. Cannot rate Dreams highly enough from entering store to receiving new mattress. The whole process was stress free and efficient.
20. Mai 2023
Bewertung ohne vorherige Einladung
We are very pleased with our mattresses…
We are very pleased with our mattresses purchased from Dreams. We would also like to thank the staff at the sales unit in Lincoln and the guys who delivered them swiftly and when promised. All excellent.
The only unfortunate aspect of this transaction is that I felt unable to praise any of these people through customer feedback channels because I took the time to read the small print explaining how they would use my data, mostly in the US. I was not happy about this at all and Dreams should seriously re-think this policy.
Otherwise, very pleased....
20. April 2023
Sales assistant was helpful
Sales assistant was helpful. Delivery on time and removing old mattress was efficiant.
22. April 2023
Headboard lovely easy to fit
21. April 2023
Stunning bed and amazing mattress
I have brought my bed and mattress from dreams and can honestly say was such an easy process, delivered on the day I requested and the delivery blokes were very helpful and quick.
Quality of the bed is amazing and looks stunning, the mattress is so comfortable I’ve now had for a few months and my sleep has been amazing no more aches highly recommend.
20. Januar 2023
Best Mattress I have ever had in my…
Best Mattress I have ever had in my life & it's so brilliant for my bad back this memory foam mattress too.
Also the staff were fantastic, friendly, polite, helpful & very professional.
I would definitely recommend dreams beds to everyone I know.
18. April 2023
Wow thanks Mr Dreams .
Wow thanks Mr Dreams for your professional help regarding my sleeping needs it has been educational and has improved my sleep needs. Once again thanks to all who made it happen .
20. April 2023
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Joining strap Holes
Upon assembly it was found the joining strap holes on one end of the divan base had been drilled in the wrong place , making it impossible to connect joining strap across the base, 12mm to wide .I fabricated a new joining strap solved the problem
13. April 2023
Antwort von Dreams - Lincoln
Good Afternoon Stephen.
Thank you for taking the time to leave your review, I am sorry to hear of the defect with your new divan base
I tried to call you today to discuss further but was unable to get through to you, so I have since emailed you.
I hope to hear from you soon
Kind Regards
Leanne
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