The timeframe for the delivery of the doors was not met which caused difficulties for the following jobs planned. The returns policy is extremely frustrating and unhelpful, no exchange is accepted, no... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very efficient from order to delivery. Also with the door came free handles/latch/hinges + screws. This was a real bonus as we could ignore the old fittings. I have to say overall assessment of our... Mehr ansehen
Great website and range. Very clear and simple to order. Excellent that you get hinges and handles included. Very good communication throughout. The two delivery people were very courteous and careful... Mehr ansehen
4 so far... everything's perfect so far, my delivery was 15 mins after the start of the morning time slot, delivery guy was curtious, smart and helpful; also brought doors inside for me which I wasn't... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.
Kontaktinformationen
Unit 2, Sinfin Central Business Park, Sinfin Lane, DE24 9HL, Derby, Vereinigtes Königreich
- 01205 363999
- enquiries@doors-more.co.uk
- www.doorsonlineuk.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good service for delivery being tracked
Great service and delivery bang on
Top Draw! (Or door)
Great quality 5 panel oak doors and glazed internal doors at a bargain price. They even came with handles and hinges.Delivered quickly with good comms from the delivery crews.
Great Bolt. Ridiculous delivery cost.
The door bolt I ordered is great and matches the existing bifold door bolt I already have. I had to buy another one because my bifold doors only came with one and the doors would not always stay aligned.
However the whole experience leaves me annoyed that I had to pay such a ridiculously high delivery cost for a product that fits comfortably in one hand. And to make it worse the tiny little box it came in was battered. Luckily the bolt was fine.
A positive experience
The door is high quality and the description was accurate. Delivery was straightforward and communication was good. A totally positive experience.
Excellent product
Excellent product, excellent service and most pleasant in all aspects.
web site issues
web site issues, there are no button to stop getting emails from your service, please speak to your IT team

Antwort von Doors & More
Best in Class
From placing the order to delivery, I was kept informed at every stage of the process. I cannot praise Doors & More enough for their efficiency and customer service. Good quality products at keen prices. Highly recommended.
BEWARE, no customer service.
Bought 5 doors off this company, 4 in one order, then the last one a few weeks later. The last door arrived wrapped in cardboard, as opposed to the previous ones which had just been shrink wrapped. Our carpenter took a few days to be ready for the last door, and upon opening it it was badly damaged/scratched. I reported this immediately to the company, and, after chasing it up twice, was told no refund would be given as it should have been checked upon delivery. I'm disabled and was completely unable to unwrap this incredibly heavy door, which someone had evidently packed even though it was damaged. After spending a lot of money with this company I expected a bit of goodwill. BEWARE!

Antwort von Doors & More
Horrendous experience
Horrendous experience. Given a delivery date, driver phoned on the day to say he only had 2 of 5 doors so didnt deliver. Then took 4 weeks of chasing Doors and More every few days who weren't interested in resolving, just emailed the delivery company each time I chased. No proactive emails during that time at all. Avoid!

Antwort von Doors & More
Good service
Good service, easy to deal with. Decent value
Ok service
Door arrived promptly, call centre was helpful to add something I'd missed in the order. However, the delivery options did not clarify that the delivery would not be bought to the flat door (only the main entrance) and so I had to find people to help me bring it to my flat. Would have liked to have the option for flat door delivery and it to have been explicitely expressed when ordering. Plus, door arrived with a small mark on it, but too much hassle to exchange.
Efficient service from order to…
Efficient service from order to delivery. Top Class
Excellent
Easy ordering, prompt delivery and nice door. The delivery tracking is a real bonus.
I dont usually write negative review…
I dont usually write negative review but had to on this one, ordered 4 doors, delivery date came and only 3 got delivered, the courier seemed like a 3rd party company and there was a language barrier and said something about 3 now 4th on next delivery. This wasnt mentioned on the dispatch notes. Called the company next day and they confirmed all dispatched at the same time and they would contact the courier and come back to me. 2-3 days later chased and update and they were still awaiting a response from the courier 5th day i had to send an email to get some form of acknowledgment that my order wasn’t fulfilled and didnt get a response until i chased again on the phone to which they confirmed they had shipped another door the day before. Whilst the products are good their customer service is nothing to be desired. I wouldn't buy again from them as its when things go wrong does a companies service levels have a chance to shine
Poor delivery, damaged doors, no customer service
Pretty poor in most respects - I'll try and give a brief summary:
- delivery was very slow, over 3 weeks from order
- these doors have a very thin veneer, so there's no way you're going down in size
- two doors arrived damage
- it took a very long time to get them to replace the doors they sent damaged
- still trying to get them to exchange some other doors for the appropriate size
- they just don't answer the phone. I have been on hold - place '1' in the queue - for around an hour many times
- their email address was wrong for a while
Basically they are a "sell-and-move on" place - recommend you find what you want from somewhere else (although be wary - they are also "Vibrant doors", and I think they reference/contact from another company as well!)

Antwort von Doors & More
Good quality product at a reasonable…
Good quality product at a reasonable price, and delivered on time. Unfortunately, the door was delivered with slight cosmetic damage, so I can't give 5 stars.
Excellent customer service & product
Excellent customer service. I made a mistake on my online order and called Doors & More to correct it. They did this immediately and efficiently. The order was placed on a Wednesday and the 7 doors were delivered the following Monday to the Highlands FOC. Delivery team were excellent too and the doors look great, exactly as I hoped. Very happy to recommend the product and company.
Quick delivery and the driver was…
Quick delivery and the driver was polite and the door was what I wanted at a fair price
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