Digital Storm Bewertungen 181

I have purchased 2 custom spec'd Computers from them in the last two years and they operate flawlessly.
preparing to order another one right know.

I reached out to them asking for advice on a computer workstation build. They market themselves as someone you can contact for advice and they'll work with you. This was not the case for me.

I reached out as a general inquiry for seeking advice. I was met with a reply asking where my order number was. When I responded that I didn't order yet and I want some honest advice on how to proceed or talk with someone about my build. I was met with "sorry, if you don't buy from us we won't help you".

Yikes, not how I want to work with a company with an over 12k workstation build. Well, my build is 12-15k but if I chose digital storm, they upcharge about 5-8k on top of that. So screw that.

THEY WILL STEAL YOUR MONEY. They said the product would be delivered within 30 days. 3 months later still no product - they told me I can cancel my order for 20% restocking fee. They still can't fulfill the product because they don't have the GPU...

Lasted two months before literally exploding, technical support has provided no help beyond taking back parts that I had to pay shipping for, refused to send back my parts, and request I spend another 500$ dollars just to send the entire PC back. Do not purchase an Aventum X, it's a complete scam.

I bought a PC from digital storm a couple years ago and it’s been nothing but a problem since it has arrived at my house and it wasn’t just any PC it’s their flagship the Aventum X. It started out with a 12900k in it and it quit working so they put a 13900k in it and it quit working so then they recently put a 14900k in it which I had to pay the difference every time for the new CPU’s. I also had to have the GPU replaced a 4090, and the power supply. I obviously requested a refund but they said since the computer is 2 years old they can’t do anything even though it’s still under warranty. They then decided they would cover shipping to have the whole PC sent back to them for repairs and I was promised a new CPU and new motherboard but after arriving they said they wasn’t going to replace the motherboard because they couldn’t find anything wrong with it but they did replace the CPU because they said it wasn’t working….shocker….. they then tested it and stuff and said it’s running fine now and had it shipped back to me, well it arrived back to me Dec.23 2024 and after only having it a few hours it caught on fire, now I’m waiting to hear back from management

I got absolutely robbed by this company. Do not buy from them, if you don’t believe me, and know nothing about computers, at least look at the other sites and compare first, EVERY other site is significantly cheaper. This company charged me 2300 dollars for a gtx 4070 super and a i7-3700F, DDR4, and a whole bunch of things that 1000 dollar pcs have on other sites, for 2k on every other site I could have got a gtx 4080 super, and more better specs, I understand overspending a bit for it being built, but I overspent exactly 1100 dollars. They say “it’s cuz the year warranty” does a year warranty justify spending 1100 extra? The worst part, the pc just was ordered, I learned about how bad I got robbed by ppl online, every one said the same thing. You got absolutely robbed, how can a company do this to customers? To get a refund, they said they would charge 450 more dollars just for a full refund even though the pc has not even been started and was on the very first part still because I just ordered it. Never again. Trust me, I did not know much about pcs so I made this mistake, but never again. They are robbing unexpected customers. Just go to ibuypower or literally any other site. They will prebuilt it for much cheaper.

I usually just buy parts and assemble my own PC but decided to go with a pre built. Worst decision I have made. Had to send system back after 1 week due to power supply issues. Then once I got back the PC freezes up all the time at random times. I dont even want to take the time or effort to send it back in again...terrible.

I've had nothing but issues over the last year with this company. Spent 7K on a Desktop, they sent it to me with a remote that was dead on arrival, a chassis fan that started rattling after 30-days, a motherboard that fried the CPU (they later finally upgraded the cpu after I sent the whole system back), then returned to me the system to me with BURNT-OUT LED RAM. Now, on top of all of this, the MB won't register the RAM and they recommend I take it to a local shop. DEFINITELY a waste of money!! BUYER BEWARE!!

Order one. You won't be disappointed.Quality and customer support. This purchase will be my 3rd DS computer. My last one I've had for over 10 years and it was still playing everything that I downloaded. I had an issue in the first year and had to send it back to DS. The mother board was fried and the company discontinued the mother board that I purchased, so DS said that they would upgrade it to a military grade motherboard at no cost. That computer was a beast. So, I will always buy Digital Storm.

They are not responsible for the quality of their products

Well, I was looking forward to finally getting a Digital Storm PC for my company. I have already written so many emails explaining the issue I had with what they delivered. I originally spent $8,400 for an awesome water-cooled PC. 6 days later then informed that they could not perform water-cooled on the new graphics cards due to the size. Ok, I can understand that, so why give the option on your website? After a few phone calls they gave me a standard cooling system and it had a total cost of $7,100.

When finally receiving the PC there were missing parts, non-working RGB systems, and plug that came loose due to shipping they said.

Originally when I first called they put me in touch with a service tech that wanted me to start taking parts off and unplugging computer components. Which I didn't feel comfortable taking parts off my brand-new $7,100 workstation. Again, I know nothing about building PC's.

After calling and emailing several times, I was finally put in contact with Mr. John Sweger who apparently was a Sr. Customer Service Manager. They let me buy parts that did not work with the other parts I ordered. It just so happens that I know nothing about building PCs hence reaching out to the so-called professionals. He even explained to me that the tech who built my computer was confused but instead of reaching out to me to explain they went ahead and built it anyway. After some back and forth, it turns out the Cool Master fans will not work with the Corsair Commander and I would not be able to manage the RGB in the ICUE software. I asked why you sold me a part that had no use and told me on the website that I would be able to control the RGB through ICUE. After all the troubleshooting I finally was like fine, I will send it back so that they can put the correct components so it will work the way it was supposed too. Told him I would even pay for the parts but was not going to pay again for them to build it correctly. So in his email response, he states that Digital Storm accepts no responsibility and that it is my fault.

At that point I decide I just wanted a refund. I originally spent $8,400!!! The price dropped to $7,100 after everything, but honestly this is a huge purchase and they were not willing to fix their mistake. After I responded with an email saying I will just return and get a refund, his response blew me away. They were going to keep $1,600 of my money for re-stocking fees!!

Guys take it from me, stay away from DS. After all this, I did my research into DS and they have a BBB rating of "F". The lowest rating you can get. Other customers, they screwed just like me. Stay away.

Terrible company completely scammed me of my money and put the CHEAPEST, WORST, parts you can EVER use on a $3,000 gaming pc. So disappointed, not even sure how this company is still running. AVOID at all caust unless you want to pay the highest amount of money for the cheapest pc possible. Not to mention they're customer support is TERRIBLE!!!!

Husband ordered a Pc from Digital Storm and honestly and had high hopes and was excited, the wait was hard, but he waited patiently for 7 weeks since he ordered January 2th and did get it shipped til a week before February 20th.. 7 weeks and it was nice looking box but inside one of the panels was shattered. We contacted customer service whom had the proper department get back to us and too our shock they had us take it out of the box still. It took us maybe 1.5hrs to gently clean the amount of glass shards and splinters out of the tower and when finally got it to that point after maybe 30 pictures they said fire it up to see if it worked.. Shocked again we did as directed! It worked fine and has over the last week.. Shocked!!!! At this point they decided to send us a replacement glass for the one panel...
No options given to return the damage Pc, they didn't ask! Though they were pleasant to discuss with and speedy in conversing with us that evening, we are still in shock that an item purchase from them costing us just shy of $3900 and all they intend to do is send us a replacement glass. To that is pretty poor customer support! So, we pay $3900 for basically damaged goods, no compensation for this, nor compassion for the anguish we went through or how much excess cleaning we had to do not only to the Pc that still sounds like it has shards in it, but to our entire dining room floor while blocking our fur babies out so they didn't get glass in their paws.
This is a lesson learned and omen to listen to your gut, we shouldnt of ordered from them, but we did! My husband is happy with his new PC , but not with how it arrived or the experience we went through and the cost of it.. Me I will never consider a PC from them ever again in my life and glad its completely in his name, he can deal with what is supposably their great answers. Also any and all tracking is very laxed and never updated.. its all poor

4 grand for some pos that blue screens 20 times a day & loses all my work. They won't help me fix & it's been going on since I got it. Never doing any business with these idi0ts / clowns again...

I ordered a gaming PC for my son 12/7/23 and it is now 1/15/24 and I still have NOTHING. All I get is excuses and they say they were "backlogged from the holidays" as if they have never experienced Christmas shopping before. 10-15 business days is still being advertised on their website yet I am on business day 27!!! Last week they were trying to tell me it would be 10 more business days and after countless emails they said they would give me "VIP service" and push it through quicker with express shipping but I still have nothing even though it supposedly shipped 1/10. They told me they'll give me 3 months of extra warranty [which is NOTHING] after it now being 11 days business days late

This company makes computers that are just about as useful as a how to smell good manual written by a dumpster and as reliable as Stephen hawking at a 100 meter dash.

I bought their aventum x for my son because he’s a famous YouTuber and I thought it would be the perfect gift for him, but I might as well have given my money to the hobo that lives under my stairway. Even a crackhead blowing it all on cocaine would have made some positive impact on the world rather than lining the pockets of the incompetent idiotic scammers running this pc company.

Their machines are priced nearly double the value of their components, and as for the Aventum, it is a 200 pound colossal pile of crap that is as practical as the cybertruck and just about as esthetically pleasing. That one in particular is a 150% markup price for the actual hardware in the thing. So if you’re interested in bankrupting yourself for computing power that barely contends with a stock prebuilt Walmart machine for half price, and look dumber than a tiktoker raised by a colony of mentally handicapped gorillas while your at it, then spread your wallet wide open for digital storm because these thieves will gladly oblige.

I bought the lowest price tag for the aventum and when it arrived the hillbilly truck driver delivering it- (bless his heart) almost broke his damn back getting it out of the semi truck. I was across country at the time in LA because I’m a big time Hollywood director, (my son learned from the best) so my poor boy had to get this thing up the stairs himself. Then two months later the thing broke down, so we contact the professional support team of a grand total of one technician going by the name Philip Pennington, to find out the issue. Nothing worked of course. Your time would be better off sniffing glue than trying to fix any pc these people slapped together. So we send it back and have to wait 3 months before getting the the rig back. Just over a broken power supply. So everything’s good for another 3 months, then it breaks again. Wonderful cooling system busted a leak bigger than the end of no nut November all over the components and killed the machine again. But you’re heck outa luck after the first time their dog crap breaks it’s on you apparently to pay them the $800 DOLLAR shipping fee to ship it back again, so it can be “conveniently” “fixed” by a team of clumsy buffoons who can’t even figure out how to properly glue on an LED gamer light strip let alone do their one job. Oh and yeah of course, no refunds.

Well you know what I’d rather get a tattoo saying “kick me” in bold letters written on my left nut than keep dealing with these conmen. Every real technician I’ve gotten to look at this thing throws their hands up and gives up on life the moment they try working on the piece of junk. This thing has been sitting taking up space as a useless hunk of scrap metal longer than it was even functional. Penis enlargement pills have a better success rate than these people have in building computers. So if by chance you’re buying from them to compensate for something then you’re better off just taking the pills.

Don’t get me wrong, the one support dude was a real nice guy, although he could easily be mistaken for a chatgpt generated bot by the way he speaks, none of this was his fault. I was extremely stupid too get scammed by these crooks, but thankfully the prince of Nigeria just reached out to me with a once in a lifetime opportunity so hopefully I can recoup what I’ve lost. DONT EVER BUY ANYTHING FROM THESE PEOPLE.

Just in case digital storm sees this, please release Philip Pennington from your basement he deserves better than this. And yes the female connector is still leaking.

Shipped me a defective dead on arrival PC. will not respond to any form of communication, and since I lost my patience and used profanity in an email...they told me I'm banned from the technical support and warranty coverage I paid over $4000 to have.

Anyone interested in a class action law suit? Dated today, but has been going on since ordered in 2021.

There 7 stage system takes FOREVER to build and ship a PC out to you that's not even customized.
If you are OK months for delivery of a PC from Digital Storm, go for it. You've been warned.

They shipped me a defective pc over a month later than promised only for it to stop working after 2 months then when promising to have the machine back in a week they now for weeks held my machine hostage with no timeline on repairs . DO NOT BUY FROM THIS COMPANY!