Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Mehr ansehen
Unternehmen hat geantwortet
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... Mehr ansehen
Unternehmen hat geantwortet
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
971 Great West Road, TW8 9DN, Brentford, Vereinigtes Königreich
- 0333 999 9827
4.8
Hervorragend
2866 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My husband and I have just purchased a…
My husband and I have just purchased a recliner chair from DFS in Brentford. We found the staff to be very friendly, helpful and professional.
13. April 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
A sales staff by the name of Sadia had…
A sales staff by the name of Sadia had dealt with out order from the Brentford branch, she was very professional and had explained everything clearly, her mannerism was perfect which came along with a pleasant smile and her customer services skills was off the scale in my opinion, everything was dealt with in perfect time and all questions answered with no issues, more stores need staff like her who make customers feel welcome and happy they have purchased the correct product, overall I was very happy with today’s phurchase and will definitely shop here again and recommends branch to others
12. April 2026
Antwort von DFS Furniture - Brentford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Overall friendliness and product…
Overall friendliness and product knowledge of the sales assistant made the purchase an enjoyable experience.
11. April 2026
Antwort von DFS Furniture - Brentford
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
AN EXCELLENT ATTITUDE WITH THE…
AN EXCELLENT ATTITUDE WITH THE CUSTOMER. VERY PLEASED WITH ALL ANSWERS TO QUESTIONS. HARRY DID WELL IN ALL RESPECTS.
10. April 2026
Antwort von DFS Furniture - Brentford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
I purchased the Brooker leather three…
I purchased the Brooker leather three and two seaters in July and was delivery on 3 October 2025. Delivery took forever. The settees are very uncomfortable, not wide enough and the leather is isn't even soft.
A very expensive mistake. I wish I could return the settees. Visitors to my home even complain how uncomfortable the chairs are.
I note that the Brooker full range has been discountinued.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Brentford
Thank you for sharing your feedback with us. We are truly sorry to hear that you are not satisfied with your furniture. As our pieces are handmade to order, we do not have a standard returns policy in place. However, your satisfaction is very important to us, and we want to ensure you are happy with your purchase. If you believe there is a fault or issue with your furniture, please get in touch with us at 0333 99 99 777. We will be more than happy to discuss your concerns and arrange a service visit to inspect and resolve any problems you may be experiencing. Your comfort and peace of mind matter to us, and we appreciate the opportunity to make things right.
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Really friendly staff member
Really friendly staff member. Approached us and offered to help. She was really knowledgeable and answered all of our questions.
9. April 2026
Antwort von DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service by Steve
Excellent customer service by Steve, very friendly and helped us answer all our questions. It was a pleasure to deal with him.
8. April 2026
Antwort von DFS Furniture - Brentford
Good morning Ammar,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sadia was amazing
Sadia was amazing, very attentive and customer focused. Our two visits to the Brentford branch encountering her both the times was really encouraging to get our desired coloured sofa. Thanks Sadia, also the store manager on Easter BH was welcoming, despite of short of staff and busy day, he was smiling and supporting each customer.
6. April 2026
Antwort von DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Good experience so far...
Very friendly staff, helpful and gave good advice when needed. Be prepared to wait if busy or running on reduced staff but they got to us when they could. Wish the wait wasn't quite so long to have items delivered!
6. April 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Loved the staff there all so friendly…
Loved the staff there all so friendly and helpful
6. April 2026
Antwort von DFS Furniture - Brentford
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Exceptional customer service
The customer service person was very approachable, no hard sell just happy to listen to my preferences and advise accordingly without feeling pressured. Very knowledgable, friendly and supportive. I am thoroughly happy with my purchase, I feel lucky to have had such a good customer experience today.
6. April 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Brentford
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very good experience will recommend for…
Very good experience will recommend for everyone to visit DFS thank you
28. März 2026
Antwort von DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Brilliant customer service
We were given time yo look around and when we needed help it was easy to find someone and we got looked after straight away. The sales assistant was so lovely and gave us all correct information. Offered us coffee and put us all at ease when we had so many questions!
3. April 2026
Antwort von DFS Furniture - Brentford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly staff and helpful
3. April 2026
Antwort von DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great service!!!
I would like to express my sincere thanks to Sadia at DFS Brentford for her exceptional support and patience throughout the process. Your willingness to take the time to understand my needs and guide me in selecting the most suitable furniture for my home was truly appreciated. I’m especially grateful for the care and attention you showed in ensuring I made the right choice. Thank you again for your professionalism and dedication—it made the experience both smooth and enjoyable. Rgrds, Dee
31. März 2026
Antwort von DFS Furniture - Brentford
Good afternoon Dee,
We're really grateful you shared this amazing 5* review. We are glad to hear that Sadia helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Brentford
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, efficient staff. Made us very welcome. Excellent product knowledge. Would highly recommend.
30. März 2026
Antwort von DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful
The staff were helpful and we were very happy with the purchase.
29. März 2026
Antwort von DFS Furniture - Brentford
Good afternoon John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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