Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Mehr ansehen
Unternehmen hat geantwortet
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... Mehr ansehen
Unternehmen hat geantwortet
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
971 Great West Road, TW8 9DN, Brentford, Vereinigtes Königreich
- 0333 999 9827
4.8
Hervorragend
2869 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very friendly
Very friendly, efficient staff. Made us very welcome. Excellent product knowledge. Would highly recommend.
30. März 2026
Antwort von DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful
The staff were helpful and we were very happy with the purchase.
29. März 2026
Antwort von DFS Furniture - Brentford
Good afternoon John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very nice experience We were left to browse through the shop…
We were left to browse through the shop without being harassed which was great. When we had decided we had no problem making it known that we were ready to ask questions etc
We were treated with great service and hospitality very informative and answered all our questions
29. März 2026
Antwort von DFS Furniture - Brentford
Good afternoon Steve,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We had Great expedience with dfs staff…
We had Great experience with dfs staff every thing was finished smoothly and professional way and short time I recommend to visit the dfs Brentford team if you want pay sofa and not sure what you choose then the staff will help you with that definitely 10/10
28. März 2026
Antwort von DFS Furniture - Brentford
Good morning Mohamud,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly knowledgeable staff great…
Friendly knowledgeable staff great customer services thank
You
24. März 2026
Antwort von DFS Furniture - Brentford
Good afternoon Mary,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The lady was absolutely brilliant
The lady was absolutely brilliant, efficient and informative.
25. März 2026
Antwort von DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great sofa great price
Got a sofa in the clearance section for half the price. Super helpful sales team especially the manager, who helped me arrange delivery within such short notice
16. Oktober 2025
Antwort von DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The experience was outstanding
The experience was grate , the lady who dealt with me was very polite and helped me to find the sofa I was looking for.
23. März 2026
Antwort von DFS Furniture - Brentford
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
The lady that served us was very…
The lady that served us was very helpful. She told us what would go well with what. And she let us ask all the different questions we had. And then she also offered us a hot drink. The hot chocolate was very lovely.
Great experience.
21. März 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer services and experienced
Excellent customer service and communication by advisory felt well welcomed really like the experience
19. März 2026
Antwort von DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The stuff member went well out of our…
The stuff member went well out of our way above and beyond their duties to try and make two corner sofas fit into an area they wouldn’t
17. März 2026
Antwort von DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helpful Staff Member
I received excellent service during my visit to the store. We were looked after by Harri who was a very pleasant young man. He was helpful, talked us through all the warranty options available and assisted through our transaction with no issues. It made for a very pleasant experience.
14. März 2026
Antwort von DFS Furniture - Brentford
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Harri. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
It was a great experience and…
It was a great experience and opportunity to buy some furniture recommended by my relatives and I’m sure DFS make my dreams come true…
14. März 2026
Antwort von DFS Furniture - Brentford
Good Morning Akash,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sales assistant was excellent in his…
Sales assistant was excellent in his customer service skills. Very helpful and knowledgeable. A credit to the company!
14. März 2026
Antwort von DFS Furniture - Brentford
Good Morning Nim,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Brentford
Good Afternoon Dan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sweeda greeted us with such warming and…
Sweeda greeted us with such warming and polite energy. It made the experience 10/10. Sadia helped beforehand with the decision making and provided the same quality of service. It was an extremely smooth and easy with everything explained in detail. I recommend Brentford DFS so much.
13. März 2026
Antwort von DFS Furniture - Brentford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sweeda met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I was served by a lovely young lady…
I was served by a lovely young lady today.
She was very professional in her approach to myself and my family and she made the whole process very easy and relaxing.
I didn't feel forced into buying more thrn I wanted.
10. März 2026
Antwort von DFS Furniture - Brentford
Good morning Julie,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good service.
9. März 2026
Antwort von DFS Furniture - Brentford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Brentford
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.