Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Mehr ansehen
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Das sagen Bewerter
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Mehr ansehen
Unternehmen hat geantwortet
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... Mehr ansehen
Unternehmen hat geantwortet
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything cl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
971 Great West Road, TW8 9DN, Brentford, Vereinigtes Königreich
- 0333 999 9827
4.8
Hervorragend
2857 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really great experience
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thorough they were - everything was considered, from choosing the right material and the colour of the feet to checking how the sofa is delivered to make sure we’ll be able to get it into our new place. Couldn’t have asked for a better experience!
29. August 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Brentford
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Had good experience with staff good at his job very polite and helpful his name was Steve member…
Had good experience with staff member explained everything showed measurements i needed great at his job.
26. August 2026
Antwort von DFS Furniture - Brentford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Brentford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
To be honest the lady very attractive…
To be honest the lady very attractive to are needs and there was no pressure
Which was she informed us of everything even the the care package which was good
22. August 2026
Antwort von DFS Furniture - Brentford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The staff were very helpful and nothing…
The staff were very helpful and nothing seemed to be an issue probably the best service I've had at a dfs store.
21. August 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Exellent custmer service very friendly.
21. August 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very bad customer service
Very bad customer service! Told that I could order the cushions to the store if I went to the store. Went all the way to the store was told I couldn’t. Called the customer service back they said it’s store discretion. £20 to deliver 2 cushions is just crazy! And the fact I’m being told 2 different answers and made a trip there wasting my time! Also I have now ordered yet no email of confirmation??? Shocking! Glad my sofa is from next at least as Dfs service is appalling!!
19. August 2026
Antwort von DFS Furniture - Brentford
Good morning,
Thank you for sharing your feedback with us, please accept our apologies for any difficulties faced when completing your purchase and the conflicting information received. We will ensure this is fed back to our customer service teams and accurate information is provided to all customers.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Needed to buy a sofa and chair in a hurry and the information and support for the correct choice was speedy and knowledgeable. Excellent staff.
17. August 2026
Antwort von DFS Furniture - Brentford
Hello Francesca,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great
What made my experience great was the customer service that I received when I was purchasing my new sofa at the brentford branch. I am very content with the way they explained and broke things down and explained things for me.
6. August 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great staff member
Honestly, our sales guy Harri made the experience easy but I would say the store is understaffed
13. August 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sweeda was very helpful and knowledgeable
Sweeda was very pleasant, helpful and knowledgeable. She took the time to advise and show me different styles.
11. August 2026
Antwort von DFS Furniture - Brentford
Hello Carol,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
So much to see and choose from and…
So much to see and choose from and staff were very helpful what l liked was l could take my time and look properly before making my decision the shop assistant was lovely and very helpful
4. August 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
All of the customer service was of the…
All of the customer service was of the highest standard. We didn't feel pressured to make a purchase and to be offered coffees was lovely. What a great team they are.
9. August 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Verry nice staff and verry help full
7. August 2026
Antwort von DFS Furniture - Brentford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The sales lady was superb
The sales lady was superb, knew when to wander off instead of being pushy.
Really didn’t like the volume of the tv that was playing, it’s like they must get a lot of deaf people in there
8. August 2026
Antwort von DFS Furniture - Brentford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
I would I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everythin
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything clearly, answered all our questions, and never made us feel pressured.
Her excellent customer service, knowledge, and friendly attitude gave us the confidence to choose and buy our bed. She made the whole experience easy and enjoyable.
Laila is a real credit to the DFS Brentford team. Thank you again for all your help—I would highly recommend anyone visiting the store to ask for her.
28. Juli 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
5. August 2026
Antwort von DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
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