Debt Recovery Plus Bewertungen 

Racheal was really good and communicated well during our phone call.

I used Manchester Airport Station Drop-off where you need to pay online by midnight tomorrow (no more option to pay on exit). I forgot I need to make a payment as soon as I left the airport. By the time I remembered the deadline has passed.

I finally received a latter this week (almost 2 months later) saying that I have failed to respond to previous letter.

THERE HAVE BEEN NO PREVIOUS LETTERS!

I now have no option but to pay £170, as they have given me 3 days to pay and no option to query.

I had been incorrectly charged for a fine by APCOA. When I called DRP I spoke to a guy who was not very helpful. I ended up having to call again and Kiren dealt with my case. She provided me a contact email, informed me of the process and kept me up to date. Very grateful to her for sorting this for me!

Great service. Sorted by a phone call which did not take long to go through.

After a very awful first call with another advisor, I was dubious about ringing again. But today I spoke with Rachael who was fantastic, really helped me out, advised everything I needed, and rang back when needed, she was super helpful, very knowledgeable, sorted my issue and hopefully will be able to help further.

This company handled my case very thoroughly and I have to say that Telephone negotiator Rachael Ward was very efficient and was very polite and courteous to me at all times.
Kathleen Arton

Owning a vehicle rental company running hundreds of vehicles we receive many debt recovery letters due to PCN's/speeding fines. Dealing with Carlos & Monica @ DRP was easy, they put the case on hold whilst I gathered evidence from the DVLA and dealt with me in a professional manner. There are a lot of other debt recovery businesses that could learn a lot from DRP & their team!!

Mike listened to my explanation and after an email exchange he has helped me. Thank you

After being told from the first adviser they was nothing she could do to help me this was Amanda Taylor, Graham nuttall, told me of course I can help and sorted out my problem very quickly and so professional and it completely made my day and took the stress away from me. Thankyou so much

Following one or ywo fruitless attempts,Rachel Ward finally solved my issue

Not Willing to solve any issues ather than taking your money away
We have collected loads from pak foods Burton on trent 5am on the morning
And sending us parking charges of £170
For doing our jobs on them site
Could you please explain how we collect without being able to come to the site

Tyler took the time to help with our enquiry. Obviously we was not happy with having received a ticket but he did his upwrite best to sort out the situation in a professional and emphatically. Nice to actually speak with someone whom takes the time, responds immediately and everything sorted in a few hours. Many thanks Tyler.

From a really distressing situation Mike reassured me and was so very thoughtful and compassionate when dealing with my query. I’m very grateful that it was Mike who answered the phone, an excellent call handler who you should be proud to have on your workforce

Whilst not a scam (I did park without making payment), the communication and practice is very poor.

I parked at my local train station - the car park is run by APCOA. Since the last time I had parked there, they'd changed the parking from pay when you leave to pay when you arrive. I didn't realise and so I was parked for a weekend without a proper ticket.

APCOA didn't contact me at all about the original fine, which was £60. Neither did anyone else. The first letter I get - 2 months after the parking issue (and 10 days after the date the letter was apparently sent) - is one from DRP saying that I've missed my chance to pay the £60 and now I owe them £170 with the threat of that becoming £280 if I don't pay now.

There is no option to dispute or take any steps to understand why I am only just hearing about it. It's incredibly dodgy practice. I'm sure a lot of money is being made off the back of minor parking infractions.

The gentle man on the phone was very calm and professional. He helped me to reach a payment agreement that i can afford. Thank you🙏🏾

I started my day opening a letter telling me I had a problem £280 parking charge. First I was hearing of this!
So I phoned up Debt Recovery Plus, spoke to a nice gentleman called Mike who was able to calm me down, talk me through the problem, where and when it was caused and a few options. With that I went and looked at the app and I found that I had indeed paid but I got the registration number of my vehicle off by 1.

The I and the O are right next to each other on the keyboard after all.

Having told Mike this, he got me to email him the screenshot of the proof I paid and cancelled the bill.

This gentleman was polite, helped keep me calm and when we found the cause and what had happened it was sorted out very quickly and efficiently. Thanks so much for your help.

My 76-year-old father received a debt collection letter from Debt Recovery Plus regarding a private parking charge that he had no prior knowledge of.

Upon receiving the first letter, we immediately contacted both Debt Recovery Plus and Smart Parking to raise a formal complaint and explain the circumstances. We also advised that my father is a pensioner and that the correspondence was causing significant distress.

Since then:

- Complaint emails have been sent to both organisations.
- Subject Access Requests have been submitted.
- Requests for confirmation of receipt have been submitted.
- No substantive response has been received from either company.

Despite this, the collection process has continued to escalate. Further letters have been issued and my father has now received SMS messages stating that it is his "legal responsibility to pay" and encouraging payment arrangements.

Regardless of the underlying parking dispute, I find it unacceptable that escalation activity continues while complaints, SAR requests and vulnerability concerns remain unanswered - from a business that publicly states its values and guiding principles are; accountable, open and transparent, respectful and that they behave with integrity.

Consumers should not be left in a position where collection activity continues but basic correspondence and requests for information, (especially GDPR requests when they have "an in-house dedicated compliance team"), are not being acknowledged or addressed.

I will happily update this review if a substantive response is provided and the issues raised are properly addressed.

It was an urgent matter, as I was leaving the country the following day and the agent initially dealing with the issue was on lunch.
Kiren, rather than refer the matter, kindly addressed and resolved the issue and error with third-party while I was on the call and followed up immediately by email confirmation that the issue was resolved and charge cancelled. Very commendable and professional.

I had struggled with PREMIER PARK relating to a so called debt that had been paid. Premier Park had send the so called debt for debt collection and washed their hands of me. I'm a 75 year old deaf person who was stressed out by this, 26 phone calls by friends and family got the same negative response, despite firm evidence of payment and no way through to Premier Park. Thank goodness for Dept Recovery Plus, I got through to Adam the first human being and bless him he took my evidence and sent it to PCN. Due to his intervention I received an email from Premier Park, no apology surprise surprise, just stating that any further contact from me would not be responded to but an acknowledgement that payment had been made. Well done Adam and Debt Recovery Plus, that's how to respond to people, listen and help. I'm so grateful for their intervention and an end to my stress and aggregation.

I spoke with Monica Manuel about a parking fine where i put a letter of my number plate wrong, she was very understanding and helpful by explaining me my options and also helping me talk to the fine issue company and cancel it.