DebtBusters Bewertungen 

The quick feedback on my issue

Debt Busters provides feedback professionally.
Luyolo has been providing regular updates and feedback

Very helpful and quick to respond to my query..

The worst! The woman that assigned my things is on leave just after I settled all my loans. Customer service is bad. How can they say they’re unable to help me coz the assigned lady is on leave, what if something happens to the lady ?that means no one would help me! Deserve 0stars actually.

Worst place on the 29th I payed majority of my accounts asked that debt review be canceled cause they did not stick to what I asked for and now I'm stuck under dent review

I have so much stress regarding my debt, but Florence at Debt busters is so kind and understanding ❤️ I cannot express how much I appreciate their help

I am beyond disappointed with the service I have received from DebtBusters, especially considering their affiliation with Sanlam, a company that prides itself on professionalism and integrity. My experience has been the complete opposite.

Before I signed up, my consultant, Sinazo, called me multiple times a day to ensure she had every document she needed. The urgency and communication were exceptional—until the moment my application was approved.

Once I became a customer, the communication stopped almost entirely.

Before signing, I specifically raised concerns that I had outstanding medical bills and could not afford my debt review instalment that month. I was very clear that this was my biggest concern.

On a recorded call, Sinazo assured me that no debit orders related to the debt review process would be deducted from my account that month. I relied on that assurance when making financial decisions.

Payday arrived, and almost all my debit orders still went off, leaving me in an extremely difficult financial position.

When I tried contacting Sinazo, I was told she had already left the office. The following day she was on leave. I sent numerous emails, including emails to her manager, and received no response.

Eventually, she asked me to provide bank statements showing the debit orders had gone off. I sent them immediately. Despite following up repeatedly, I never received a proper response or explanation.

Ironically, while my queries were being ignored, I had no problem receiving reminder emails about the next debit order that was due.

Now, for the second consecutive month, the same thing has happened again.

How is this acceptable?

DebtBusters appears to invest all of its effort into signing up new clients, but once you become a customer, you are left to chase answers, with little to no communication or accountability.

I even warned them that I would be forced to leave a negative HelloPeter review if nobody contacted me. Still, nobody cared enough to resolve my complaint. That says everything about how existing customers are treated.

People enter debt review because they are already under immense financial and emotional pressure. The last thing they need is misinformation, ignored emails, broken promises, and a complete lack of accountability.

I am not asking for special treatment. I am asking for honesty, communication, and for DebtBusters to honour the commitments made to clients.

At this stage, I feel completely let down by a company that presents itself as being there to help consumers. My experience has been one of broken trust, poor communication, and customer service that disappears the moment the paperwork is signed.

I sincerely hope someone in senior management takes this complaint seriously, because based on my experience, customers deserve far better than this.

When Debt Busters took over my profile 2 years ago, the start date and the debit amount was not done correctly however after 3 months this was resolved and my journey began. My last payment was supposed to be at the end of March 2026 and that was far from the truth. As per Debt Busters their statements that they send to customers are incorrect, and should not be followed. I have called multiple times since March 2026 to get a recon and a final amount to be paid so I can get my clearance certificate but to date after speaking to 19 consultants ( including Team Leaders ) nobody can confirm the final amount that needs to be paid. I even went as far as emailing my entire payment journey to the CEO desk, NCR and Ombudsman as well as the consultants looking into my case and i cannot get any satisfaction.
I spoke to 2 consultants yesterday and both could not give me an amount that needed to be paid in order for me to settle my account. I was told to go directly to the service provider and receive a statement and pay them directly.
Now i am being held at ransom of never coming out of debt counselling.
Debt Busters were the biggest mistake i have ever made, i am taking my case to social media so maybe would get answers to get my profile off debt counselling.
Please do not use debt busters, worst company ever!!!!!

The amazing consultants
Understanding life and our circumstances.
Appreciate the understanding

Been with debt busters for 2 years and am happy with the service.

Great customer care.
Quick response to emails.
Friendly and understanding consultants.

PEFECT ON RESPONDING

Excellent service

Thank you for helping us financially

Musfhieka was great thank you.

Quick response and friendly agents.

I have a bitter taste in my mouth about this company. I have been a customer of DebtBusters for a while now. Here's why this taste doesn't become any sweeter, so two weeks ago, an attorney sent me an email stating I am in arrears with my bond. I was confused and contacted DebtBusters, who stated they would contact me. With the belief and confidence I had entrusted DebtBusters to honour their word. Three weeks have gone by, and still nothing from DebtBusters.Finally, I contacted DebtBusters and spoke with a lady (will not name & shame), who explicitly said to me that it must be escalated. To date, no communication has been received from DebtBusters.The customer service level was remarkable when I joined never had any issues until now. This is really sad in how DebtBusters treat their existing customer base. Waiting for my issue to get sorted.

i am happy to pay the amended installment.

You do not even deserve a star, but I guess I have to give one right!!!!!

I am writing to formally lodge a complaint against DebtBusters and to request urgent assistance in resolving an ongoing dispute relating to my debt review account.

I commenced my debt review process with DebtBusters in October 2022 and continued making consistent monthly payments until September 2025. Throughout this period, I have honored all agreed payment obligations without fail.

In 2025, I contacted DebtBusters to obtain an update on my outstanding balances. The figures provided to me did not correspond with the balances reflected on my Hyphen statements. Upon raising this discrepancy, I was informed that a consultant within DebtBusters had failed to update my account accurately. I was assured that the matter would be corrected and that any overpaid amounts would be reimbursed.

In mid-September 2025, I followed up again and was advised that my account had been updated and that any overpayments would be refunded. Subsequently, in mid-October 2025, I received a reimbursement from Hyphen, which I was informed had been authorized by DebtBusters.

My Hyphen statements now reflect a balance of R0.00 across all accounts. However, DebtBusters’ records continue to indicate that I have outstanding balances with creditors, which appears to be a direct result of their failure to properly maintain and update my account.

Following this, I requested a clearance certificate from DebtBusters and was initially informed that the process was underway. However, after a period of no communication, I followed up again and was informed that I am required to settle “outstanding balances” before a clearance certificate can be issued. I have clearly communicated that I will not make any further payments, as I have already settled all my obligations in full.

More recently, I have been advised that my account allegedly reflects an underpayment due to a disputed debit order. I wish to place on record that I have never disputed any debit orders during the course of my debt review.

Despite numerous attempts to resolve this matter directly with DebtBusters, my name remains uncleared. This situation is now significantly impacting my ability to make important financial decisions, including applying for housing finance or vehicle finance.

I respectfully request your urgent intervention to:
- Investigate the administration of my account by DebtBusters
- Verify the accuracy of my payment history and account balances
- Facilitate the correction of any errors on their system
- Ensure that my clearance certificate is issued without further delay

I have acted in good faith throughout this process and have fulfilled all my financial obligations. It is deeply concerning that administrative failures on the part of DebtBusters continue to prejudice me.

I would greatly appreciate your prompt assistance in resolving this matter and providing clarity on the status of my account.

Thank you for your attention to this matter. I look forward to your urgent response.

Do not respond with a "sorry to hear about your experience" because you are not sorry at all. Also, do not provide me with an email address because it's clear your people do not respond on emails.

I want my name cleared ASAP, please!

Dropped me at the last minute when it counted.

I used debt busters and they helped me sort out my financial situation. but as soon as I had cleared all my debt they went quiet and it has been over 8 months and I am still considered under debt review on all the credit bureaus. They do not reply yo my mails and when i do get a random reply they seem to have issues and systems are down.

I think you can get a better service elsewhere that wont take their interest and then leave you once your payments stop.

Car got Repossessed while under dept review which unheard off.

Don't even deserve a star car got repossessed after they suspended my services after I told them I'm unemployed try going with a company called zero dept they actually tried to help me but unfortunately I can switch to then because I'm Registered under dept busters